TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
We are seeking an exceptional Senior Product Manager to lead our AI and Analytics product initiatives. This strategic role will drive the development of next-generation capabilities that leverage artificial intelligence and advanced analytics to deliver measurable value for our healthcare customers.
As a Senior Product Manager, you will define and execute product strategy for AI-powered solutions, working at the intersection of healthcare workflows, data analytics, and emerging AI technologies. You'll be responsible for identifying high-value opportunities, validating concepts with customers, and delivering products that demonstrate clear ROI and competitive differentiation.
What You’ll Be Doing:
Product Strategy & Development
Define and execute product strategy for AI and analytics capabilities within the TigerConnect platform
Develop comprehensive product requirements, user stories, and acceptance criteria for AI-powered features
Create and maintain a product roadmap that balance innovation with customer needs and business objectives
Design analytics frameworks that enable customers to measure outcomes and demonstrate ROI
Partner with engineering to evaluate AI/ML technologies, architectures, and implementation approaches
AI & Analytics Innovation
Identify and prioritize opportunities to apply AI and machine learning to healthcare workflow challenges
Research emerging AI technologies and assess their applicability to healthcare use cases
Design intelligent automation solutions that improve efficiency and reduce manual effort
Develop data-driven insights capabilities that enable better decision-making for healthcare organizations
Establish governance frameworks and best practices for responsible AI deployment in healthcare settings
Lead development of agentic AI capabilities including autonomous workflow automation, intelligent assistants, and multi-step decision-making systems that can independently complete complex healthcare tasks
Business Planning & Analysis
Develop rigorous business cases including financial analysis, market sizing, and competitive assessment
Create ROI models and value propositions that resonate with healthcare executives and procurement teams
Define success metrics and KPIs for AI and analytics products
Monitor product performance and iterate based on usage data and customer feedback
Drive cross-functional alignment across Product, Engineering, Sales, Marketing, and Customer Success teams
Customer Research & Validation
Conduct customer discovery to understand pain points, workflows, and unmet needs
Lead user research activities including interviews, surveys, and usability testing
Develop and execute pilot programs to validate product concepts with early adopter customers
Synthesize customer feedback into actionable insights while maintaining strategic product direction
Build strong relationships with key customers and serve as a trusted advisor on AI and analytics topics
What You Bring:
Bachelor's degree in Computer Science, Engineering, Business, or related field (MBA or advanced degree in a technical field preferred) and 7+ years of product management experience in B2B SaaS or enterprise software
Demonstrated experience building AI/ML-powered products or analytics platforms from concept through launch
Experience with Large Language Models (LLMs), natural language processing, or conversational AI
Strong technical foundation with understanding of modern AI/ML technologies, data platforms, and analytics tools
Understanding of AI safety, ethics, and responsible AI practices
Proven ability to create compelling business cases with rigorous financial analysis
Track record of successful product launches that delivered measurable business results
Excellent customer discovery and user research skills
Strong written and verbal communication skills with ability to influence stakeholders at all levels
Familiarity with data analytics platforms and business intelligence tools
Previous experience launching 0-to-1 products or new product categories
Strong preference for hands-on experience with AI-assisted development tools (e.g., Claude Code, GitHub Copilot, Cursor) and comfort using them to prototype, explore technical concepts, and accelerate product work
Experience in private equity-backed or high-growth SaaS companies
Healthcare industry experience, particularly with clinical workflows or enterprise healthcare software, along with knowledge of healthcare data standards, interoperability, and regulatory requirements is preferred
Perks & Benefits We Offer:
Enjoy remote flexibility with teams across the US and globally - plus prime office space in Santa Monica, California
Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
Our flexible time off lets you work hard and play hard—on your schedule
Join a mission-driven team committed to making a real impact in the world of healthcare
Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies (2023).
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Top Skills
What the Team is Saying
What We Do
TigerConnect is healthcare’s most widely adopted communication platform – uniquely modernizing care collaboration among doctors, nurses, care teams, and patients. TigerConnect is the only solution that combines a consumer-like user experience for both clinical and patient communication with serious security, privacy, and clinical workflow requirements that today’s healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes. Trusted by more than 7,000 healthcare organizations, TigerConnect maintains 99.99% verifiable uptime and processes more than 10 million messages each day.
Why Work With Us
TigerConnect believes that the people building and supporting our products are the core to our success. From our outstanding benefits package to our focus on mental health & wellbeing to our life-saving products — working at TigerConnect allows you to build partnerships and truly make an impact on how healthcare communication is delivered.
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TigerConnect Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
