Senior Product Intelligence Analyst

Ready to be a Titan?

ServiceTitan is looking for an extraordinary Senior Product Intelligence Analyst to develop insightful and in depth reporting and take our understanding of our customers and our product to the next level. You will be the company’s go-to resource for analysis on our new FMA mobile application. As a notable sub-project within that portfolio, you will help us identify fraudulent uses of our application. 

Our mobile application is at the heart of millions of transactions and is key to our customer’s success. We’re excited about what we’ll build together. 

What You'll Do:

• Work directly with business users to gather requirements, develop solutions, and provide insights using business intelligence platforms such as Tableau

• Define metrics with key stakeholders and monitor impact of releases and product changes at an in depth level

• Build insightful reports and visualizations to surface trends and actionable insights to internal business users

• Inform business and teams of user activity on our platform, establish metrics to identify customer pain points 

• Build strong relationships within product and support functions to understand the business needs

• Ensures adequate instrumentation and metrics in place to respond to fundamental business questions on our product and its usage

• Proactively interact with stakeholders to continuously improve and maintain analytics infrastructure and help continuously inform business decisions

Required Skills:

• Bachelor degree in a business or quantitative field

• 5+ years of experience as a business analyst including at least 1 year specifically working with at-scale mobile/clickstream data

• Experience building insightful Tableau dashboards

• Strong SQL expertise and previous experience with data warehouses (Snowflake preferred)

• Deep analytical skills with the ability to collect, organize, and analyze significant amounts of information with great attention to detail 

• Ability to creatively start new projects; viewed as both indistinguishable and indispensable from the business teams you partner with

• Comfortable with tight deadlines in a high-growth environment

• Excellent written, verbal and presentation skills that allow you to directly communicate with VP+ leaders are required

• Knowledge of how to build A/B test splits

Preferred Skills:

• Experience creating FullStory dashboards

• Experience in python (pandas, etc.)

• Experience in dbt (data engineering)

• Experience with A/B testing

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.