The Role
The Senior Product Designer will enhance user experiences, collaborate with teams, and own projects through data-driven design and user research for Rover's platform.
Summary Generated by Built In
Who we are:
At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia.
Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community.
We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees.
Want to make an impact? Join our pack and come work (and play!) with us.
About the team:
Our Product Design team is a vibrant ensemble of customer advocates, product designers, and user researchers working together on a global scale. We are dedicated to enhancing connections between pet parents and pet service providers. Our mission extends to developing sophisticated solutions that tackle diverse challenges with the booking experience, cross-platform communication, personalized scheduling, secure payments and building trust and ensuring safety in the marketplace. Our team plays a crucial role in elevating the marketplace experience across web, iOS, and Android platforms, significantly impacting the end-to-end customer journey.
Who we are looking for:
Rover is seeking one talented Sr. Product Designer to join our team in Barcelona. Working in partnership with our cross-functional teams, the designer will work on crucial parts of our experience. Our product teams are expanding and the designer joining will help influence the strategy and deliver engaging and intuitive experience for our whole community of users.
You will apply your keen eye for detail, solid understanding of user-centered design principles and systems thinking to craft compelling user experiences. Utilizing data and leveraging user research, you will rigorously investigate, evaluate, test, and refine theories, designs, and behavioral triggers, ensuring they meet high standards of usability and engagement.
As a senior member of the team, you will serve as a subject-matter expert and advocate for the customer during the exploration, planning, and implementation of user-centered features. You will have ownership over the design process, ensuring that experiences are rooted in trust and feature high-quality visual aesthetics. You will maintain a consistent look and feel across all devices, aligning with strategic design objectives, our design system, and specific product requirements. Through your work you will be mentored and supported by other designers on the team and a UX manager who will help you develop your design skills even further.
You should have extensive experience in product design, with a robust portfolio demonstrating proficiency in creating user-centered design solutions across various platforms. You will need to handle multiple projects simultaneously and collaborate effectively with cross-functional teams. A proven track record of impactful design implementations that drove improvements in user experience and business outcomes is essential.
This is a hybrid position that has the minimum expectation to work out of our Barcelona Office in the Poblenou neighborhood two days per week on Mondays and Thursdays. For this reason, candidates must be based in Barcelona or willing to relocate.
The role:
- Work hand-in-hand with product managers and engineers to establish product requirements, roadmaps, and user experiences.
- Run workshops and collaborate closely with product management to identify and define strategic product-investment opportunities that align with our key objectives.
- Partner with our UX Research team to conduct user and usability testing throughout the product life-cycle, ensuring a seamless user experience.
- Employ a human-centered design approach, blending psychological insights, data, and user research to guide design decisions.
- Consistently integrate empathy and user insights into daily interactions with your team, championing the voice of our users.
- Take full ownership of your projects, actively seeking and incorporating feedback from peers, stakeholders and customers to enhance our community’s experience for both owners and sitters.
- Create engaging customer experiences from concept to engineering-ready deliverables.
- Work collaboratively with fellow designers to develop and refine our design system.
- Help shape the platform's long-term vision and user experience as part of a dedicated and dynamic design team.
- Establish and track customer experience metrics for your projects, ensuring alignment with our goals.
What we are looking for in you:
- 4+ years of experience in UX/Product design.
- Track record of proven customer and business outcomes.
- Proficiency in design tools like Figma and other prototyping software.
- Experience across various UX design platforms, including web, mobile web, and native apps.
- Ability to effectively consolidate diverse stakeholder views to achieve aligned objectives and explore innovative solutions.
- Strong track record of collaborative work with creatives, utilizing excellent critical thinking skills.
- Data-driven design approach, with comfort in using business, product, and UX metrics to inform decisions.
- In-depth knowledge of UXR research methodologies and a strong partnership approach with our growing UX Research team.
- Advocacy for lean design processes.
- Excellent communication skills with stakeholders, coupled with the ability to manage expectations and gracefully receive feedback.
- Commitment to producing high-quality, polished, and professional work.
- Bachelor’s degree in human-computer interaction, user experience design, or a related field, or equivalent professional experience.
- Proactive in identifying opportunities and proposing solutions within the team.
We would love it if you also had:
- Experience with a two-sided marketplace
Benefits of working at Rover.com:
- Long-term incentive plan with a company performance-based cash payout
- Pension plan
- Private medical insurance
- 25 days PTO
- Meal allowance and flexible compensation plan (transport and nursery)
- Gym membership
- €450 to cover the costs associated with the adoption of a pet
- Annual €150 wellness reimbursement
- Flexible work hours, sometimes you'll need to be in at certain times, but on the whole, we're pretty flexible when it comes to managing workload and time
- Grab snacks, fresh fruit, in our kitchen to keep yourself going
- Regular team activities, events, game nights, and more
- Dog-friendly office
Rover is an equal-opportunity employer committed to promoting a diverse, inclusive, and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances.
Skills Required
- 4+ years of experience in UX/Product design
- Proficiency in design tools like Figma and other prototyping software
- Bachelor's degree in human-computer interaction, user experience design, or a related field or equivalent professional experience
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The Company
What We Do
At Rover, everyone has ownership of their work and the opportunity to make a true impact. We believe that being diverse and inclusive is key to our success and encourage every employee to share their unique perspective while being their true self. We believe everyone deserves the unconditional love of a pet, and Rover exists to make it easier to experience that love. We’re supporting dog owners and empowering dog sitters to run thriving pet-care businesses in your neighborhoods. The Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe.
