Lead Product Designer

How You'll Make Impact

• Lead Product Designer at Xero are responsible for designing beautiful, enabling and meaningful experiences that solve genuine customer problems. As a seasoned designer you’ll work closely with Product and Technology on mid-large scale projects within a product area of a portfolio.

What You'll Do:

• Design practice and thinking
• Work with the Design Director, Lead and/or Principal Designer within your portfolio and product area
• to understand the Product Design vision and direction and ensure consistency and quality of
• execution within your product design delivery.
• Promote the value of design and collaborative practice across spheres of influence and
• participation
• Conduct desk research including domain and competitor analysis, interaction/design trends and 'best of' examples
• Analyse relevant considerations such as research insights (when not directly involved), product strategy and roadmaps, technical environment and constraints
• Contribute to the definition and articulation of ‘the problem’ – challenging assumptions a 'pre-set' thinking around solutions, agreeing the purpose, principles and vision
• Create frameworks (read wireframes low/high-fi, visual frameworks, content/data models etc) which articulate the components, journeys and elements required to solve 'the problem'
• Explore ideal future concepts and identify new interaction solutions and patterns that meet customer needs in a better way
• Develop phased design solutions that bridge the gap between a future state and current patterns, XUI design system and other relevant constraints and considerations
• Create prototypes which tangibly demonstrate a proposed concept or solution
• Collaborate with other designers to test ideas, share challenges, provide feedback and build quality in your practice
• Collaborate with content designers to ensure content within an experience is consistent, 'fit for purpose' and meets customer needs
• Design for accessible inclusive experiences that meet or exceed best practice and all internal standards
• Develop detailed interactions and interfaces which are smart and contextually relevant
• Present and communicate design work to a range of different audience
• Create effective handover materials which clearly communicate how the design should and behave throughout interaction flows and journeys (e.g. User flow diagrams, design specifications, experience/interaction specifications etc)
• Contribute to identifying research opportunities, planning and undertaking research and testing relevant to your product area.
• Participate in generative user research to understand customer underlying goals, needs, behaviours and pain points (where necessary)
• Participate in the synthesis of research data, drawing out and articulation of insights
• Participate or where necessary conduct user testing in conjunction with the
• Influence, challenge and support other designers within your product area to deliver high quality product experiences.
• Work with your Product Design Director to contribute towards strategic product initiatives
• Facilitate cross functional team workshops – to bring everyone together at key points in the process and around key decisions
• Collaborate with cross functional teams to ensure proposed solutions balance user needs, business strategy and technical constraints
• Collaborate with development teams during sprints to provide design QA and problem solve issues as they arise

What Success Looks like:

• You’re delivering great product design
• You’re respected by your peers, the design team, and Product leader
• You’re delivering on schedule against agreed deadlines, to the highest quality standard
• You’re creating inspiring and innovative solutions to meet customer and business problems
• You’re collaborating and communicating well with your Xero colleagues, especially Design