JOB SUMMARY
Every journey has the power to shape us and the way we see the world. Begin yours at Marriott International, consistently recognized as one of Fortune’s 100 Best Companies to Work For®.
Join our high-energy User Experience & Design team creating best-in-class mobile experiences for one of the world's most recognized hospitality brands.
As a Senior Product Designer, you will help shape the future of the Marriott Bonvoy App by designing intuitive, engaging, and customer-centered experiences across the travel journey. You will contribute to experiences that support discovery, searching, booking, loyalty, personalization, and engagement, helping create seamless journeys that deliver value for travelers and support Marriott’s broader digital growth goals.
This role is ideal for a senior product designer with strong UX, interaction, and visual UI design skills. You should be able to move confidently from problem framing and concept development through delivery, bringing a strong eye for design, attention to detail, and the ability to create polished, intuitive mobile experiences that feel simple, elegant, and easy to use.
RESPONSIBILITIES
Experience Design and Delivery
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Lead end-to-end design for mobile app experiences across discovery, booking, loyalty, personalization, and engagement, from early problem framing through production delivery
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Create user flows, journey maps, wireframes, prototypes, high-fidelity designs, and presentations that communicate experience concepts and design solutions
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Design intuitive mobile-first experiences that balance customer needs, business objectives, platform best practices, and measurable product outcomes
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Produce strategic experience concepts and development-ready designs with detailed specifications, interaction states, edge cases, and accessibility considerations
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Use customer research, behavioral data, analytics, experimentation, and business insights to inform design decisions and prioritize opportunities
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Use AI-enabled tools where helpful for research synthesis, ideation, prototyping, content exploration, and design iteration, while applying sound judgment, quality control, and brand standards
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Apply and contribute to Marriott’s Design System by using established patterns, components, accessibility standards, and scalable design guidelines
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Partner with Product Management and Engineering to translate requirements into feasible, scalable, user-centered solutions
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Facilitate design reviews, workshops, and cross-functional collaboration sessions that create alignment and move work forward
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Provide thoughtful design feedback, coaching, and career mentorship to other designers, with the potential to support direct people leadership responsibilities
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Support usability testing, user acceptance testing, design QA, and validation efforts to ensure a high-quality customer experience
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Present work clearly and confidently, articulating design rationale, trade-offs, and recommendations to peers, partners, and senior stakeholders
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Collaborate with Design System, Research, Analytics, Product, Engineering, QA and cross-channel UX design partners to deliver cohesive customer experiences
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Stay current with UX, mobile design, accessibility, AI-assisted design, personalization, and industry trends, applying what is relevant to improve products and experiences
YOU’RE EXACTLY WHO WE’RE LOOKING FOR IF YOU:
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Create intuitive, elegant experiences that balance user needs, business goals, technical constraints, and brand standards
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Advocate for customer-centered design, accessibility, inclusive design, and UX best practices across cross-functional teams
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Think in systems, journeys, and behaviors, not just screens, and can translate ambiguity into clear experience direction
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Communicate ideas effectively through visual storytelling, prototypes, journey narratives, and executive-ready presentations
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Influence decisions through data, customer insights, product thinking, experimentation, and strong design rationale
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Use AI tools thoughtfully to speed up exploration, synthesize inputs, and prototype ideas while maintaining high standards for accuracy, originality, ethics, and customer trust
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Bring curiosity, strong craft, good judgment, and ownership to complex customer and product problems
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Thrive in ambiguous environments and independently drive solutions forward while bringing partners along
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Balance strategic thinking with attention to details, accessibility, and execution quality
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Collaborate seamlessly with Product Management, Engineering, Research, Analytics, Content Design, QA, and Design System partners
QUALIFICATIONS
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6+ years of experience in UX, product design, interaction design, or a related discipline, with demonstrated experience in native app design.
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Bachelor’s degree or equivalent professional experience
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Proven experience designing mobile applications and responsive digital experiences for large-scale consumer products
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Strong understanding of user-centered design principles, usability standards, accessibility, inclusive design, and interaction design best practices
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Experience creating end-to-end customer experiences across discovery, onboarding, conversion, engagement, retention, and service moments
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Strong understanding of customer segmentation, personalization, experimentation, and data-informed design practices
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Demonstrated experience creating wireframes, user flows, journey maps, prototypes, design specifications, and high-fidelity designs
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Advanced proficiency with Figma, component-based design workflows, prototyping, design system usage, and modern handoff practices
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Working knowledge of AI-assisted design, research synthesis, prototyping, content exploration, and productivity workflows, with an understanding of responsible use, privacy, and quality control
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Excellent written, verbal, interpersonal, facilitation, and presentation skills
NICE TO HAVE
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Experience designing loyalty, membership, travel, hospitality, retail, commerce, marketplace, or subscription-based experiences
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Experience working within established enterprise design systems and contributing reusable patterns or guidance
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Experience using qualitative and quantitative research, experimentation, funnel analytics, or behavioral insights to inform design decisions
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Experience designing personalized, AI-enabled, conversational, or adaptive digital experiences
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Familiarity with mobile platform conventions, motion design, micro-interactions, and accessibility standards such as WCAG
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Familiarity with Agile and SAFe development methodologies
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About UsSkills Required
- 6+ years of experience in UX, product design, interaction design, or related discipline with native app design experience
- Bachelor's degree or equivalent professional experience
- Proven experience designing mobile applications and responsive digital experiences for large-scale consumer products
- Strong understanding of user-centered design principles, usability standards, accessibility, and inclusive design
- Experience creating end-to-end customer experiences across discovery, onboarding, conversion, engagement, retention, and service moments
- Strong understanding of customer segmentation, personalization, experimentation, and data-informed design practices
- Experience creating wireframes, user flows, journey maps, prototypes, design specifications, and high-fidelity designs
- Advanced proficiency with Figma, component-based design workflows, prototyping, design system usage, and modern handoff practices
- Working knowledge of AI-assisted design for research synthesis, ideation, prototyping, and content exploration with responsible use understanding
- Excellent written, verbal, interpersonal, facilitation, and presentation skills
- Experience designing loyalty, membership, travel, hospitality, retail, commerce, marketplace, or subscription-based experiences
- Experience working within established enterprise design systems and contributing reusable patterns or guidance
- Experience using qualitative and quantitative research, experimentation, funnel analytics, or behavioral insights to inform design decisions
- Experience designing personalized, AI-enabled, conversational, or adaptive digital experiences
- Familiarity with mobile platform conventions, motion design, micro-interactions, and accessibility standards such as WCAG
- Familiarity with Agile and SAFe development methodologies
Marriott International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International and has not been reviewed or approved by Marriott International .
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Retirement Support — Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
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Healthcare Strength — Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
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Wellbeing & Lifestyle Benefits — Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.
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What We Do
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
