SumUp enables businesses to get paid easily, process orders quickly, sell online instantly, and have full control over their money. We create the tools businesses need to make their business and their customer experience thrive. And we love it!
Team descriptionThe Payments tribe is at the heart of what SumUp does - processing payments for over 4 million small businesses across 37 markets. Within the Processing product family, the analytics function plays a critical role in helping product and engineering teams understand what's working, what isn't, and where the biggest opportunities lie. Right now, we have rich datasets and a growing analytical foundation, but the real challenge is turning that complexity into clear, trustworthy narratives that help people make faster, smarter decisions. This role aims to help us build a more resilient, scalable data culture within one of SumUp's most business-critical domains.
What you'll do
- Redesign and simplify key Tableau dashboards so that non-expert stakeholders can answer "how are we doing?" and "why?" without needing analytical support
- Define and iterate on KPI structures - establishing what to show, what to exclude, and how to sequence metrics so the story is immediately understandable
- Build a lightweight insights cadence: recurring updates that interpret what changed, what it likely means, and what follow-up actions to consider
- Establish scalable dashboard templates and self-serve patterns to keep reporting consistent and trustworthy as the team grows
- Ramp into deep domain knowledge across Payments Processing to proactively surface risks, opportunities, and recommendations that shape product priorities
You'll be great for this role if you have:
- Strong hands-on experience with Tableau (or a comparable BI tool), backed by a portfolio that shows how dashboard complexity has been reduced through smart structure, drill-down design, and metric hierarchy
- Solid SQL skills for analysis and validation, with comfort reading and writing queries independently across large datasets
- Experience selecting and refining KPIs, including understanding tradeoffs, avoiding vanity metrics, and aligning metric choices to business goals
- Excellent ability to translate ambiguous questions into measurable metrics and communicate findings clearly to non-technical stakeholders
- A product mindset when it comes to data — treating dashboards as something with an audience, a primary question, and a cognitive load to actively manage
Why you should join SumUp:
- 🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our modern Sofia office. This involves an office-first setup
- 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
- 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
- 📚 A dedicated annual L&D budget of €2000 for your individual development, which you can use to attend conferences and/or advancing your career through further education
- 🏖 Generous time off: 25 days of paid leave, plus one extra day per year of service (up to 35)
- 🏥 Peace of mind: comprehensive health and life insurance — includes dental coverage
- 💪 Stay active: on-site yoga and a co-sponsored Multisport card offering access to hundreds of sports facilities
- 🍽 Meal support: benefit from a tax-free food voucher programme (100 EUR monthly) plus flexibility via our Re:Benefits platform (40 EUR monthly)
- 🚌 Easy commute: free shuttle buses connecting directly to Joliot-Curie metro station
- 👶 Family-friendly: new baby bonus
- 🌴 Break4me: 1-month sabbatical after 3 years of service
- 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
Be empowered to do more of what matters.
At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.
SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.
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Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
Skills Required
- Strong hands-on experience with Tableau
- Solid SQL skills for analysis and validation
- Experience selecting and refining KPIs
- Ability to translate ambiguous questions into measurable metrics
- A product mindset when it comes to data
SumUp Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SumUp and has not been reviewed or approved by SumUp.
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Leave & Time Off Breadth — Paid time off is positioned as a standout, including 22 vacation days that increase with tenure, public holidays, a quarterly Wellness Day, special leave, and a fully paid one‑month sabbatical after three years. This combination makes time-off benefits feel notably robust in the overall rewards package.
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Healthcare Strength — Health coverage is described as comprehensive, with medical plan options (including carriers such as Cigna and Kaiser) plus dental and vision. Company-paid life insurance and disability coverage are also part of the protection package in the U.S. materials.
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Retirement Support — Retirement benefits include a published 401(k) match formula that provides an employer match up to a stated cap. The clarity of the match structure supports straightforward evaluation during offer comparisons.
SumUp Insights
What We Do
SumUp believes that every business should have access to affordable, easy-to-use financial solutions, no matter their size. That’s why more than 3 million businesses worldwide rely on SumUp to run their business. What started out as one card reader has now turned into a range of payment hardware, banking solutions, marketing, and loyalty tools, invoicing, and so much more. From sales and marketing to product and engineering, our cross-functional US team works together to ensure that small business owners can be successful doing what they love.
Why Work With Us
SumUp USA is part of the global SumUp organization that stretches across multiple continents from Berlin to Sao Paulo. Our teams are multicultural, have a collaborative mindset and bold goals. Join our mission if you want to become part of the success story and help empower over 3 million merchants using SumUp already!
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