Senior Process Manager

Posted 11 Hours Ago
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Mumbai, Maharashtra, IND
In-Office
Senior level
Analytics
The Role
The Senior Process Manager oversees multi-channel digital marketing projects, managing cross-functional teams, creating segmentation plans, and ensuring campaign metrics are reported accurately.
Summary Generated by Built In

General Position Requirements / Scope

  • At least 7-10 years’ experience in marketing  of which 4 years should be in project management across cross-functional teams for multi-channel digital campaigns
  • Experience in direct marketing or database marketing a plus. 
  • Demonstrated ability to handle multiple simultaneous programs
  • Experience in creating project plans that range upwards to 100 tasks in either Microsoft Project 
  • Ability to work with cross-functional teams and Marketing in-person and over the phone.
  • Excellent process flow management capabilities
  • Excellent attention to detail 
  • Excellent interpersonal skills
  • Excellent problem solving and organization skills
  • Strong written and oral communication skills
  • Proficient with basic office applications such as Excel and PowerPoint
  • Bachelor’s degree

Responsibilities
  • Create segmentation plans that support marketing campaigns and for the Marketing Operations team to execute and automate those segmentation plans

  • Manage the Creative Development process (where required) to ensure that the creative teams understand the direction of Marketing, that communications between the teams are conveyed in a timely fashion and that Legal, Brand and other pertinent teams have input

  • When relevant, ensure that cross functional teams/domain experts are involved in setting up relevant metrics and ensure that results of the campaign are reported in a consistent manner.

  • Keep abreast of ad-technology, marketing technology and developments. 

  • Should understand email marketing, performance marketing.

  • Understanding of social media marketing a plus. 

Skills Required

  • At least 7-10 years of experience in marketing
  • 4 years in project management across cross-functional teams
  • Experience in direct marketing or database marketing
  • Experience in creating project plans with up to 100 tasks
  • Bachelor's degree
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The Company
HQ: New York, NY
12,544 Employees
Year Founded: 2000

What We Do

eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.

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