Senior Process Manager

Posted 15 Days Ago
Be an Early Applicant
Mumbai, Maharashtra, IND
In-Office
Senior level
Analytics
The Role
The Senior Process Manager will configure SCORM compliant packages, validate SCORM API communication, test and upload courses to LMS, troubleshoot compatibility issues, and provide technical support during deployment.
Summary Generated by Built In
  • 6 to 8 years of experience in technical eLearning development or LMS integration
  • Experience working with SCORM-based courses and LMS platforms
  • Experience supporting enterprise learning deployments preferred
Responsibilities 
  • Configure and export SCORM 1.2 or SCORM 2004 compliant course packages
  • Validate SCORM API communication including completion status, success status, bookmarking, and score reporting
  • Test SCORM packages in SCORM Cloud prior to LMS deployment
  • Upload courses to LMS test environments and validate tracking, reporting, and learner attempts
  • Troubleshoot LMS compatibility issues and tracking inconsistencies
  • Optimize publish settings for browser compatibility and performance
  • Provide technical support during deployment and post go-live validation

Skills Required

  • 6 to 8 years of experience in technical eLearning development or LMS integration
  • Experience working with SCORM-based courses and LMS platforms
  • Experience supporting enterprise learning deployments

eClerx LLC Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.

  • Healthcare Strength Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
  • Retirement Support Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
  • Leave & Time Off Breadth Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.

eClerx LLC Insights

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The Company
HQ: New York, NY
12,544 Employees
Year Founded: 2000

What We Do

eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.

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