It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
Role Overview
The Senior Platform Engineer is responsible for continuously operating, managing, improving and supporting Ingram Micro marketplace and Xvantage platforms. The role maintains highly available, scalable, reliable and secure platform operations while ensuring smooth configuration, integration, deployment readiness, validation of platform changes and rapid resolution of production issues.
This role is intentionally hands-on and technical. It combines platform operations, automation, troubleshooting, deployment support, observability, customer-impact analysis and cross-functional coordination with Product, Engineering, Operations and Support teams.
Key Responsibilities
Operate and monitor platform components, configurations, permissions, product/catalogue settings and operational workflows to ensure platform stability and business readiness.
Support product deployments and platform updates by preparing environments, validating implemented changes, documenting deployment steps and confirming production readiness.
Investigate and resolve complex platform issues reported by internal stakeholders, customers, vendors or support teams, including API, data, configuration, catalogue, billing and integration-related incidents.
Develop, execute and maintain automation tools, scripts and operational checks that reduce manual effort, improve accuracy and increase repeatability across environments.
Partner with Product, Engineering, SRE, DevOps, Support and Operations teams to test, roll out and improve platform features, modules and operational capabilities.
Improve monitoring, alerts, dashboards and health checks across systems, including reliability, availability, performance, data quality and customer-impact signals.
Create and maintain deployment, configuration, troubleshooting, process and support documentation, including runbooks and operational playbooks.
Identify recurring issues, operational friction and platform gaps; propose improvements and help operationalize fixes once implemented.
Support hypercare, production readiness, incident resolution and post-implementation stabilization for major platform releases and vendor/customer launches.
Required Experience & Skills
Area Requirement
Experience: 5+ years in platform operations, technical support, SaaS operations, cloud operations, marketplace operations or equivalent technical environment.
Technical Core
Python or scripting experience; REST APIs; SQL; PostgreSQL, Oracle or similar database exposure; production troubleshooting.
Platform / Cloud
Experience with cloud infrastructure, Kubernetes, Azure, AWS, GCP or comparable infrastructure preferred.
Operations
Incident handling, monitoring, deployment validation, runbooks, SOPs, configuration management and support readiness.
Communication
Clear written and verbal English; ability to explain technical issues to support, engineering, product and business stakeholders.
Success Metrics
Improved platform stability, reduced recurring incidents and stronger operational readiness for releases and launches.
Reduced manual effort through automation, scripting and repeatable operational controls.
Improved MTTR for platform-impacting technical issues and stronger root-cause documentation.
Higher quality of runbooks, deployment documentation, monitoring coverage and support readiness materials.
Better collaboration with Product and Engineering on operational defects, feature gaps and platform improvements.
Other Information:
Work Schedule: EMEA Shift
Work Setup: Hybrid (10x a month RTO)
Skills Required
- 5+ years of experience in platform operations, technical support, SaaS operations, cloud operations, marketplace operations, or an equivalent technical environment
- Python or scripting experience
- REST API experience
- SQL experience
- Exposure to PostgreSQL, Oracle, or a similar database
- Production troubleshooting experience
- Incident handling, monitoring, deployment validation, runbooks, SOPs, configuration management, and support readiness experience
- Experience with cloud infrastructure, Kubernetes, Azure, AWS, GCP, or comparable infrastructure
- Clear written and verbal English communication skills
- Ability to explain technical issues to support, engineering, product, and business stakeholders
Ingram Micro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Micro and has not been reviewed or approved by Ingram Micro.
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Strong & Reliable Incentives — Feedback suggests bonus eligibility is common and commission structures can lift total earnings in sales roles. Pay is described as solid and reliably on time in many contexts.
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Healthcare Strength — Feedback suggests the health offering is comprehensive, with multiple medical options including a copay-only plan and an HSA plan with employer funding. Wellness programs, pharmacy support, and an EAP reinforce the package.
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Retirement Support — Feedback suggests retirement support includes a 401(k) with company match and automatic savings features. This provides a structured foundation for long-term savings.
Ingram Micro Insights
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
