What You'll Be Doing
Independently assess incoming PA requests, scope the required changes, and execute them directly in coordination with client contacts.
Manage a high volume of concurrent PA opportunities with strong prioritization and time-management skills.
Perform configuration changes across the Genesys Cloud system, including (but not limited to) lightweight custom IP development or integration work when required.
Deliver high-quality, efficient implementations while adhering to Genesys Cloud, TTEC, and client best practices and security/compliance standards.
Proactively communicate progress, risks, and completion status to internal coordinators, stakeholders, and clients.
Partners with Platform Adoption Coordinators and fellow team members as needed to balance workload and resolve complex issues.
Document all changes clearly and contributes to team knowledge-sharing resources.
Stay current with Genesys Cloud releases, features, and capabilities to recommend optimization opportunities during PA engagements.
What You'll Bring to the Role
Minimum 3 years of hands-on production experience working with the Genesys Cloud platform.
GCP certification (Genesys Cloud Platform / Professional level or equivalent).
Demonstrated ability to independently scope and execute complex configuration changes.
Proven track record of managing multiple concurrent MACD or similar operational requests with minimal supervision.
Strong technical proficiency across Genesys Cloud core capabilities (routing, telephony, workforce management, integrations, reporting, etc.).
Deep, intimate knowledge of the Genesys Cloud platform architecture and administration.
Exceptional independence and self-management skills; able to operate effectively with light coordination.
Excellent problem-solving and decision-making abilities in dynamic, fast-paced environments.
Strong written and verbal communication skills for stakeholder updates and documentation.
Collaborative mindset—willing to work with coordinators and team members to manage workload peaks.
Familiarity with Genesys Cloud partner ecosystem tools, APIs, and advanced integrations.
Experience working in a high-velocity, ticket- or opportunity-driven environment.
#LI-IG1
Skills Required
- Minimum 3 years of hands-on production experience working with the Genesys Cloud platform.
- GCP certification (Genesys Cloud Platform / Professional level or equivalent).
- Demonstrated ability to independently scope and execute complex configuration changes.
- Proven track record of managing multiple concurrent MACD or similar operational requests with minimal supervision.
- Strong technical proficiency across Genesys Cloud core capabilities (routing, telephony, workforce management, integrations, reporting, etc.).
- Deep, intimate knowledge of the Genesys Cloud platform architecture and administration.
- Exceptional independence and self-management skills.
- Excellent problem-solving and decision-making abilities in dynamic, fast-paced environments.
- Strong written and verbal communication skills for stakeholder updates and documentation.
- Collaborative mindset for workload management with team members.
- Familiarity with Genesys Cloud partner ecosystem tools, APIs, and advanced integrations.
- Experience working in a high-velocity, ticket- or opportunity-driven environment.
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
TTEC Digital Insights
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
