Cargill Jobs

Senior Platform Engineer-Digital Automation & AI

Cargill

Senior Platform Engineer-Digital Automation & AI

Posted 2 Days Ago

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Bengaluru, Bengaluru Urban, Karnataka, IND

In-Office

Senior level

Food • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • Industrial

Reimagining what's possible for food and agriculture

The Role

Owns the design, development, integration, and continuous improvement of AI-powered Service Desk chatbots, ServiceNow automations, intelligent ticket routing, and self-healing support solutions. Builds integrations across ServiceNow, Microsoft, Azure, Nexthink, and enterprise platforms; analyzes contact drivers, improves self-service and automation outcomes, and supports testing, deployment, documentation, and operational readiness.

Summary Generated by Built In

Job Purpose and Impact
The Digital Automation & AI Engineer is responsible for designing, implementing, and continuously improving AI-powered support solutions that enhance employee experience while reducing dependency on traditional Service Desk interactions.
This role will serve as the technical owner for the Service Desk chatbot ecosystem, ServiceNow integrations, automation workflows, and intelligent ticket routing capabilities. The individual will work closely with Service Desk operations, platform teams, and external partners to deliver innovative solutions that increase self-service adoption, automate repetitive support activities, and accelerate issue resolution.
The successful candidate combines strong technical expertise with a passion for user experience, AI-driven support, automation, and continuous improvement.
Key Accountabilities
AI & Chatbot Engineering
Design, develop, and maintain AI-powered chatbot solutions supporting Service Desk and employee self-service experiences.
Configure and enhance conversational workflows, intents, knowledge retrieval, and resolution journeys.
Integrate AI solutions with ServiceNow, Microsoft technologies, Teams, Azure services to run & deploy, and other enterprise platforms.
Continuously improve chatbot accuracy, response quality, containment rates, and user satisfaction.
ServiceNow Automation & Integration
Design and implement ServiceNow automations that reduce manual effort and improve resolution speed.
Develop integrations between ServiceNow, chatbot platforms, Nexthink, Microsoft services, and enterprise applications.
Enhance intelligent ticket routing, automated ticket creation, and self-healing capabilities using ServiceNow OOB Rest APIs.
Work with platform teams to ensure scalable and secure solutions
Digital Experience & Contact Reduction
Analyze Service Desk contact drivers and identify opportunities for automation and self-service.
Develop automated remediation use cases that eliminate the need for Service Desk intervention.
Drive initiatives supporting the organization's Zero Service Desk strategy.
Monitor adoption, automation effectiveness, and experience outcomes.
Technical Ownership & Continuous Improvement
Act as the technical subject matter expert for chatbot and automation solutions.
Identify emerging AI technologies and recommend innovative use cases.
Support testing, deployment, validation, and operational readiness activities.
Create technical documentation and knowledge assets for support and maintenance.
Qualifications
Required Qualifications
5+ years of experience in IT automation, platform engineering, ServiceNow, or related technical roles.
Hands-on experience with AI-powered chatbot platforms and conversational AI technologies.
Experience designing integrations using APIs and automation frameworks.
Experience with ServiceNow Platform, workflows, integrations, and platform capabilities.
Strong understanding of IT Service Management (ITSM) processes.
Experience using scripting languages such as JavaScript, Python, or PowerShell.
Strong analytical and problem-solving skills.
Preferred Qualifications
ServiceNow CIS, CAD, CSA, or equivalent certifications.
Experience with GenAI technologies, LLMs, Azure OpenAI, Microsoft Copilot, or similar platforms.
Experience with Nexthink, Digital Employee Experience (DEX), or endpoint automation platforms.
Knowledge of AI orchestration, prompt engineering, retrieval-augmented generation (RAG), and knowledge management concepts. Experience implementing self-healing or autonomous support solutions.

Skills Required

5+ years of experience in IT automation, platform engineering, ServiceNow, or related technical roles
Hands-on experience with AI-powered chatbot platforms and conversational AI technologies
Experience designing integrations using APIs and automation frameworks
Experience with the ServiceNow platform, workflows, integrations, and platform capabilities
Strong understanding of IT Service Management processes
Experience with JavaScript, Python, or PowerShell
Strong analytical and problem-solving skills
ServiceNow CIS, CAD, CSA, or equivalent certification
Experience with GenAI technologies, LLMs, Azure OpenAI, Microsoft Copilot, or similar platforms
Experience with Nexthink, Digital Employee Experience, or endpoint automation platforms
Knowledge of AI orchestration, prompt engineering, RAG, and knowledge management concepts
Experience implementing self-healing or autonomous support solutions

What the Team is Saying

Cargill Compensation & Benefits Highlights

Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options, with broad networks, mental-health/EAP resources, and wellness incentives. Feedback suggests plan choice and advocacy resources provide strong support for navigating care.
Retirement Support — Retirement programs feature a 401(k) with company matching alongside an ESOP and an additional retirement account. Feedback suggests these elements are widely regarded as a strong long‑term value.
Leave & Time Off Breadth — The published PTO structure scales from 15 to 30 days with tenure, alongside paid holidays and paid family leave. Feedback suggests the breadth of time off supports work‑life needs, especially for longer‑tenured employees.

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The Company

HQ: Wayzata, MN

155,000 Employees

Year Founded: 1865

What We Do

We are a family company providing food, ingredients, agricultural solutions and industrial products to nourish the world in a safe, responsible and sustainable way. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials— from eggs to edible oils, salt to skincare, feed to flooring. By providing customers with products that are vital for living, we help businesses grow, communities prosper and consumers live well in their daily lives.

Why Work With Us

The decision to join Cargill can open the door to a world of possibility. As part of our Digital, Technology & Data team, you’ll get to be part of a large and diverse group full of unique perspectives united by a common, higher purpose while building a rewarding career full of opportunity, growth and the satisfaction of knowing your work matters.