Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe’re looking for a Senior Payments Product Operations Specialist to join our APAC Regional Payment Operations team in Singapore.
Payments Product Operations turns recurring customer and operational friction into scalable Product change. In this senior individual-contributor role, you will own a meaningful part of the APAC portfolio. Your assignment may change with regional priorities and could include a market portfolio, Product domain, new direct integration or complex cross-market opportunity.
This is a hands-on role. You will set direction and influence senior decisions, but you must also be comfortable working in the detail: exploring data, writing SQL, investigating root causes, defining requirements and driving execution through to adoption and measurable impact.
You will work closely with Product, Engineering, Regional Operations, as well as other cross-functional teams across Wise. You will also help raise the standard of strategic, analytical and Product-facing work across the Payments Product Operations team.
What you’ll do
Own the direction and outcomes for an assigned part of the APAC portfolio, aligned with regional priorities and the Payments Product Operations Technical Lead.
Identify, investigate and prioritise material customer, payment-performance and operational problems; establish root causes, size their impact and recommend addressable interventions.
Shape roadmaps and technical solutions with Product and Engineering, balancing customer impact, scalability, risk, effort and business value.
Build compelling business cases and recommendations that secure senior stakeholder support and investment.
Lead complex, cross-functional initiatives end to end - from discovery and solution design through operational readiness, delivery and benefit validation - while remaining hands-on with requirement gathering, data analysis and implementation.
Design scalable workflows, tools and controls that reduce recurring customer friction, manual work, operational cost or risk.
Lead or support complex launches such as new markets, direct integrations and material payment-system changes.
Identify and test automation and AI opportunities with appropriate validation, controls, human oversight and benefit measurement.
Develop reusable approaches and mentor Payments Product Operations Specialists to take on broader and more complex ownership.
The role will give you the opportunity to
Own high-impact opportunities across an evolving APAC portfolio.
Influence Product direction through customer insight, operational evidence, technical understanding and business value.
Lead work from an ambiguous problem to a delivered solution with verified impact.
Work on strategically important changes including new markets, direct integrations, partner improvements, automation and scalable payment capabilities.
Apply modern data, automation and AI tools to real operational and customer problems.
What you’ll bring
Demonstrated ownership of complex, ambiguous initiatives from problem discovery and impact sizing through solution design, delivery, adoption and measurable outcomes.
Experience working directly with Product and Engineering to shape requirements, evaluate solutions and influence roadmap or prioritisation decisions.
Strong critical thinking and analytical judgement, combined with the willingness and ability to work deeply in the detail.
Ability to independently write SQL from scratch - including multi-table joins, aggregations and CTEs - and use it to analyse, test and validate data.
Experience leading cross-functional work with limited day-to-day supervision and influence senior stakeholders without formal authority.
Excellent communication skills, with the ability to turn complex operational and technical information into clear recommendations and compelling business cases.
Experience designing scalable products, processes, tools or operating models that balance customer outcomes, business value, cost, reliability and risk.
Nice to haves
Experience in payments, fintech, banking or another regulated financial-services environment.
Experience in an analytical, Product Management, Product Operations or operational-strategy role.
Hands-on experience using AI tools to analyse data, prototype solutions and deliver workflow improvements; familiarity with LLM APIs, agent frameworks or evaluation design is an advantage.
Experience launching a new market, payment integration, partner capability or similarly complex product.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- Demonstrated ownership of complex, ambiguous initiatives from problem discovery and impact sizing through solution design, delivery, adoption, and measurable outcomes
- Experience working directly with Product and Engineering to shape requirements, evaluate solutions, and influence roadmap or prioritization decisions
- Strong critical thinking and analytical judgment, with the ability to work deeply in operational and technical detail
- Ability to independently write SQL from scratch, including multi-table joins, aggregations, and CTEs, and use it to analyze, test, and validate data
- Experience leading cross-functional work with limited day-to-day supervision and influencing senior stakeholders without formal authority
- Excellent communication skills, including the ability to turn complex operational and technical information into clear recommendations and compelling business cases
- Experience designing scalable products, processes, tools, or operating models that balance customer outcomes, business value, cost, reliability, and risk
- Experience in payments, fintech, banking, or another regulated financial-services environment
- Experience in an analytical, Product Management, Product Operations, or operational-strategy role
- Hands-on experience using AI tools to analyze data, prototype solutions, and deliver workflow improvements
- Familiarity with LLM APIs, agent frameworks, or evaluation design
- Experience launching a new market, payment integration, partner capability, or similarly complex product
Wise Compensation & Benefits Highlights
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Leave & Time Off Breadth — U.S. materials describe extensive paid leave (PTO, sick time, holidays, “Me Days,” volunteer and compassionate leave) plus a paid six‑week sabbatical after four years. Feedback suggests the time‑off package is a standout element of the offering.
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Parental & Family Support — Benefits information highlights up to 18 weeks of fully paid parental leave in many locations, with clear tenure qualifiers in some markets. Feedback suggests these policies are robust and a notable strength.
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Equity Value & Accessibility — Company and job-posting materials indicate RSUs are a regular part of compensation, with a shift toward RSUs since 2022. Feedback suggests the equity component is a relatively substantial part of total rewards.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
