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Fintech • Mobile • Payments • Software • Financial Services
Provides customer support through phone, chat, and email, resolving complex issues with empathy and minimal escalation. Maintains performance across resolution, quality, and handling-time KPIs while following security, privacy, and case-handling procedures. The role requires strong product knowledge, clear communication, accurate records, continuous learning, and collaboration. Candidates need at least two years of customer service and inbound voice experience, computer and CRM proficiency, and willingness to work rotating night shifts, weekends, and holidays.
Fintech • Mobile • Payments • Software • Financial Services
Build backend solutions for Wise’s recipient and contacts experience. Responsibilities include developing scalable services that support adding, finding, and managing recipients, collaborating with designers, product managers, and analysts in an autonomous agile team, and contributing to critical systems used across Wise’s international money transfer platform.
Fintech • Mobile • Payments • Software • Financial Services
Own operational strategy and execution for enterprise banking and fintech partners. Drive retention, transfer success, SLA performance, and scalable partner operations through data analysis, success plans, business reviews, process improvement, and cross-functional collaboration. Manage escalations, influence product and engineering roadmaps, support technical integrations, and build relationships with senior partner stakeholders. Identify recurring service issues and implement solutions that improve partner and end-user experiences.
Fintech • Mobile • Payments • Software • Financial Services
Leads Wise Platform’s North American business operations, owning servicing performance, SLAs, escalations, partner operations, and operational turnarounds. Aligns Product, Engineering, Compliance, KYC, Support, and Payment Operations teams to automate workflows, improve metrics, and scale operating models for banking and enterprise partners. Manages Partner Operations Managers, supports commercial expansion, builds ROI cases, and establishes durable incident-prevention frameworks.
Fintech • Mobile • Payments • Software • Financial Services
Build backend and data governance systems for Wise’s risk assessment platform. Responsibilities include data quality monitoring, data contracts, lineage tracking, continuous control assurance, drift detection, audit trails, explainability tooling, and regulatory evidence generation. The role requires designing high-throughput, reliable distributed systems and integrating governance capabilities with the Risk API while collaborating with Product, Financial Crime, and platform teams.
Fintech • Mobile • Payments • Software • Financial Services
Own and improve Wise’s marketing data activation ecosystem, including Reverse ETL pipelines, SQL/dbt models, monitoring, observability, identity resolution, and advertising-platform integrations. Diagnose end-to-end data flow issues and collaborate with analytics, data, engineering, and paid media teams to deliver reliable customer audiences and conversion signals.
Fintech • Mobile • Payments • Software • Financial Services
Provide senior regulatory advice and objective challenge to Wise’s UK businesses, focusing on FCA and PRA requirements, prudential standards, reporting, operational resilience, consumer duty, and conduct obligations. Develop compliance policies, map obligations for new products, manage regulatory risks, support FCA/PRA engagement, oversee remediation, deliver training, and report compliance performance and control effectiveness to the Board and committees. The role is London-based with hybrid working and quarterly travel.
Fintech • Mobile • Payments • Software • Financial Services
Leads large-scale engineering programs across multiple teams, coordinating planning, delivery, risks, dependencies, governance, reporting, and operational improvements. Manages SOX and IT General Controls audit activities, remediation, testing readiness, evidence, and sustainable handoffs. Partners with engineering leaders, Risk, Compliance, and Audit while improving processes through data and automation.
Fintech • Mobile • Payments • Software • Financial Services
Designs internal presentations, templates, event materials, signage, reports, and branded communications for Wise. Translates complex business and product information into clear, engaging visual narratives, partners with senior stakeholders, and builds scalable presentation systems that enable non-designers to create on-brand work. The role also supports workplace branding, uses InDesign for reports, experiments with AI tools, and may train colleagues on design systems.
Fintech • Mobile • Payments • Software • Financial Services
Manages global legal and regulatory requests, including subpoenas, court orders, tax authority requests, insolvency cases, freezing orders, and civil claims. The role handles matters end to end, meets strict SLAs, assesses risk, maintains audit trails, communicates with authorities and stakeholders, supports litigation, and improves legal operations processes. It is a hybrid position in São Paulo requiring at least three office days weekly.
Fintech • Mobile • Payments • Software • Financial Services
Investigate customer complaints, perform root-cause analysis, coordinate with internal teams, and issue timely, regulatory-compliant final responses. Maintain accurate records and audit trails, support difficult-case resolution, identify systemic issues, and provide feedback to customer support, product, legal, and compliance teams to improve processes and customer outcomes.
Fintech • Mobile • Payments • Software • Financial Services
Owns Core Compliance analytics engineering, including repository design, SQL and dbt models, Airflow pipelines, Snowflake data products, Lightdash reporting, data quality, metrics, and dashboards. Establishes development, testing, deployment, documentation, and recovery practices. Translates compliance processes into trusted analytical outputs, prioritizes delivery roadmaps, coordinates cross-team dependencies, and evaluates AI-assisted analytics workflows.
Fintech • Mobile • Payments • Software • Financial Services
Build and evolve Wise’s Rules Platform, developing scalable backend services and reusable internal libraries for risk, fraud, AML, and KYC teams. Design distributed systems, improve performance and reliability, manage data consistency, monitor SLOs, and drive technical architecture decisions. Collaborate with product managers and engineers, own initiatives from discovery through delivery, contribute to code reviews, and mentor engineers.
Fintech • Mobile • Payments • Software • Financial Services
Lead and develop a Budapest-based AML investigations team, ensuring suspicious activity is identified and regulatory obligations are met. Improve team KPIs, operational processes, automation opportunities, and customer experience while collaborating with product, development, and global teams. Responsibilities also include coaching investigators, managing performance, supporting professional development, fostering an inclusive culture, and assisting with internal and external audits.
Fintech • Mobile • Payments • Software • Financial Services
Leads analytics strategy and execution for Internal Audit, focused on IT and technology audits. Manages 1–2 analysts, oversees quality and delivery, partners with analytics, engineering, and business teams, and develops automation, continuous auditing tools, AI-enabled solutions, and management information dashboards. Performs hands-on analysis using SQL and Python while supporting audit, risk, compliance, and operational initiatives.
Fintech • Mobile • Payments • Software • Financial Services
Build and own a centralized Customer Risk Assessment platform: design and deploy backend microservices (Java/Spring Boot), develop responsive React + TypeScript frontends, aggregate fincrime signals, implement risk mitigation components, and scale servicing workflows. Collaborate cross-functionally, take product ownership from discovery to production, and deliver resilient, testable systems that enable fast, compliant decision-making across Wise.
Fintech • Mobile • Payments • Software • Financial Services
Build and maintain a centralized risk platform that unifies data and decision-making across identity, fraud, and compliance. Develop foundational backend services, enable product teams to ship safely at scale, and collaborate with risk and product stakeholders to reduce fraud and improve trust.
Fintech • Mobile • Payments • Software • Financial Services
Conduct customer and business onboarding reviews, including CDD and EDD, identity and ownership verification, transaction monitoring, periodic reviews, risk assessments, adverse media screening, and escalation of suspicious activity. Maintain accurate KYC records, communicate with customers, meet performance KPIs, and follow regulatory, privacy, and data security requirements while working flexible shifts.
Fintech • Mobile • Payments • Software • Financial Services
Design, implement, and maintain integrations between Wise and complex financial systems across EMEA. Analyze infrastructure, improve scalability and reliability, and develop automation and optimization solutions. Collaborate with platform and product engineering teams, plan technical roadmaps, influence architecture, and communicate solutions to internal and external stakeholders. The role focuses on cloud networking, VPNs, routing, firewalls, infrastructure as code, network automation, and financial-system integrations.
Fintech • Mobile • Payments • Software • Financial Services
Lead and develop a Quality Assurance team supporting AML investigations, SAR reporting, fraud, sanctions, and KYC/EDD/CDD operations. Own QA accuracy, calibration, root-cause analysis, operational performance, KPIs, stakeholder communication, regulatory alignment, process improvements, and automation opportunities. Coach team members, deliver projects and reviews, present actionable risk insights, support audits, and strengthen policies and procedures.
