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Fintech • Mobile • Payments • Software • Financial Services
Lead a team of KYC analysts to perform customer due diligence, manage performance and quality, improve processes, handle escalations, and ensure regulatory compliance while developing team skills and stakeholder communication.
Fintech • Mobile • Payments • Software • Financial Services
As a FinCrime Operations Senior Analyst, you will assist in managing and analyzing law enforcement information requests, ensuring secure data sharing and maintaining relationships with agencies.
Fintech • Mobile • Payments • Software • Financial Services
The Workforce Management Operations Partner Lead guides operational decision-making by translating WFM insights, mentoring staff, and shifting focus from reactive staffing to planned execution.
Fintech • Mobile • Payments • Software • Financial Services
The Customer Support Quality Specialist improves customer experience and compliance, conducts quality assessments, analyzes trends, and promotes a quality culture within the team.
Fintech • Mobile • Payments • Software • Financial Services
Own vision, strategy and roadmap for Wise Account in Brazil. Use data and research to prioritise high-value work, deliver measurable outcomes with engineers and designers, and manage compliance, operations and technical trade-offs to improve how customers send, receive and spend money.
Fintech • Mobile • Payments • Software • Financial Services
Lead analytics for FinCrime operations: build forecasting and capacity-planning models, own data pipelines, develop predictive models and cause-effect analysis, track KPIs and initiative performance, conduct cost and operational health analyses, and standardise forecasting and real-time processes with stakeholders.
Fintech • Mobile • Payments • Software • Financial Services
Lead go-to-market for Wise Platform's Online Platforms vertical across EMEA, securing enterprise API payment partnerships, shaping product and pricing strategy, driving revenue and volume growth, and collaborating cross-functionally to deliver complex integrations and partnerships.
Fintech • Mobile • Payments • Software • Financial Services
Partner with Internal Audit (IT & Technology domain) to design and deliver analytics across audits. Build and maintain data sources, run analyses with SQL and Python, create automation and dashboards, support continuous auditing, and upskill stakeholders to use analytics effectively.
Fintech • Mobile • Payments • Software • Financial Services
Design and produce scalable, on-brand digital learning experiences (microlearning, video, podcasts, interactive e-learning). Collaborate on needs analysis, create scripts and media assets, record/edit training videos and audio, use Articulate and Adobe/Camtasia tools, evaluate impact with data, present on-screen, and manage end-to-end multimedia production workflows.
Fintech • Mobile • Payments • Software • Financial Services
Lead domain-level Knowledge Delivery by unifying Knowledge Management and Training into a single roadmap. Drive OKRs, resource prioritization, E2E lifecycle adherence, cross-functional alignment with senior stakeholders, coach managers, monitor KPIs, and deploy AI-enabled automation to improve agent competency, decision accuracy, and operational risk mitigation.
Fintech • Mobile • Payments • Software • Financial Services
Design, develop, and evaluate engaging e-learning, instructor-led, and blended training for operational teams. Conduct learning needs analysis, structure content into modules, apply adult learning models (ADDIE, Bloom), use authoring tools and LMS, implement Kirkpatrick evaluation, measure post-training impact, and manage multiple projects while leveraging AI to accelerate development.
Fintech • Mobile • Payments • Software • Financial Services
Partner with global compliance teams to build and own reporting for regulatory reporting, compliance monitoring and testing. Develop data pipelines, design data assets, create visualisations, and identify opportunities for automated monitoring to provide assurance to stakeholders and regulators, primarily for UK & Europe.
Fintech • Mobile • Payments • Software • Financial Services
Source, screen, and hire talent for Core Functions and Servicing Operations in Hyderabad; manage end-to-end candidate experience, partner with hiring teams and sourcers, use data and tooling to optimize hiring processes, support talent initiatives and scale recruiting operations.
Fintech • Mobile • Payments • Software • Financial Services
Build and scale Wise's Acquiring Platform to receive international payments. Design and implement backend services and RESTful APIs, integrate payment methods (Google Pay, Apple Pay, PIX, UPI), expand platform into ecommerce stores and PSPs, work on distributed systems, collaborate with stakeholders, and deliver shippable milestones.
Fintech • Mobile • Payments • Software • Financial Services
Partner with Wise Platform product, engineering, commercial and operations teams to improve planning, prioritisation, communication, feedback loops, decision-making, metrics and ways of working to scale partner-facing platform products.
Fintech • Mobile • Payments • Software • Financial Services
Build and improve full-stack AML investigative tooling used by agents globally. Integrate GenAI/LLM features, design front-end interfaces and back-end services, ensure access control and security, instrument agent behaviour for analytics, and participate in platform upgrades and reliability initiatives.
Fintech • Mobile • Payments • Software • Financial Services
Lead development of scalable financial-crime controls for Wise Platform globally. Collaborate with product and Global FinCrime teams, monitor emerging typologies and regulations, communicate compliance expectations to partners, and help unlock growth by addressing licensing and regulatory constraints.
Fintech • Mobile • Payments • Software • Financial Services
Execute daily payment processing tasks to ensure timely global fund flows, meet SLAs and KPIs, detect and escalate complex issues, follow procedures, and support stakeholders. Provide customer-first operational support across time zones, occasionally working weekends and holidays.
Fintech • Mobile • Payments • Software • Financial Services
Drive analytics for Payment Operations to improve payment quality and efficiency. Build and maintain data pipelines, attribution models, metrics, and visualisations; partner with stakeholders to diagnose failures and implement data-driven improvements, incorporating AI where helpful.
Fintech • Mobile • Payments • Software • Financial Services
Lead APAC Employee Relations, managing end-to-end complex ER cases, allocating work, coaching advisors, analysing trends, advising leaders, recommending policy changes, collaborating with People Partners and Global ER, and acting as escalation for disputes and tribunals to ensure compliant, inclusive employee outcomes.
