Jobs at Wise

Provides IT support across Windows and Apple environments, manages endpoints using Kandji and Microsoft Intune, troubleshoots hardware and software, documents solutions, supports onboarding, manages tickets, and assists with procurement and vendors. The role also creates user guides, improves IT services, and delivers responsive support to employees in the Hyderabad office.

Drive product decisions for Wise’s regional expansion by developing KPIs, analyzing product launches, forecasting, running experiments, and creating data assets. Partner with product managers, engineers, and analysts to identify growth opportunities, translate data into compelling narratives, and improve customer and product outcomes across international payments.

Senior product marketing leader responsible for customer and market research, positioning, value propositions, ICPs, messaging, and tiered go-to-market strategies for Wise Platform’s embedded cross-border payments products. The role partners with Product, Sales, Marketing, Enablement, and regional teams to influence product decisions, launch initiatives, enterprise buyer engagement, adoption, pipeline, and commercial results.

Own Wise's UK operational resilience and outsourcing framework within the first-line Product Compliance and Risk team. Lead regulatory assessments, important business service mapping, impact tolerance management, resilience testing, self-assessments, board reporting, internal controls, third-party risk governance, due diligence, monitoring, contract requirements, change management, and exit planning. Partner with Product, Engineering, Security, Risk, and Operations teams to ensure payment and investment products comply with UK regulatory expectations.

Provide first-line customer support in English and Spanish through phone, chat, and email. Resolve complex issues end to end, meet quality and productivity KPIs, maintain security and data privacy standards, and communicate empathetically. Contribute to knowledge sharing and process improvement while using AI tools to improve efficiency. The role requires 45 days of onsite training in São Paulo before transitioning to remote work, with flexibility for varied shifts.

Lead backend engineering for Wise’s Business Pricing team, developing scalable pricing-plan features for business customers. Collaborate with product managers, analysts, data scientists, designers, and engineers to improve customer experiences through data-driven decisions. Own projects end to end from planning through release and adoption monitoring, while promoting testable code, code reviews, strong engineering practices, and team development.

Build governance and assurance foundations for Wise’s risk assessment platform. Responsibilities include data quality monitoring, data contracts, lineage tracking, continuous control validation, drift and coverage detection, audit trails, explainability tooling, and scalable integration with the Risk API. The role requires backend engineering expertise, distributed-systems thinking, and collaboration with Product and Financial Crime teams.

Leads internal audit activities for Wise entities in Japan, including risk assessments, annual audit planning, engagement delivery, continuous monitoring, and automated audit routines. Supervises audit teams, tracks remediation, advises on governance and controls, and manages relationships with stakeholders, regulators, industry associations, and external auditors. The role requires expertise in Japanese financial regulations, strong Japanese and English communication skills, and experience leading complex audits in fintech, digital banking, brokerage, or technology environments.

Build and improve financial crime prevention infrastructure and customer-facing account security controls. Work full-stack with Product, Design, Data Science, and Investigations teams to prevent account takeovers, scams, and fraud. Design scalable web applications, operate distributed systems and CI/CD pipelines, optimize databases, apply test-driven development, make data-driven product decisions, and mentor junior engineers. Familiarity with machine learning pipelines and production ML deployment is advantageous.

Leads product strategy, development, and growth for Wise Consumer and Business products across APAC. Defines localized product experiences, long-term roadmaps, and expansion strategies for mature markets. Manages a team of four or more Product Managers, drives product-led growth through experimentation and analytics, and partners across marketing, sales, and operations. Requires strong fintech product judgment, technical fluency, customer focus, and experience scaling consumer and B2B products.

Leads Wise’s global Servicing Scale organization, covering workforce management, demand and performance management, capacity planning, and internal tooling. Owns operational planning automation, technical standards, global budget and headcount, outsourcing strategy, and product roadmaps for workforce and capacity systems. Builds scalable, data-driven infrastructure using AI and predictive modeling while developing senior leaders, influencing executives, and ensuring servicing operations can support rapid customer growth without proportional cost increases.

Manages treasury operations, including cash movements, liquidity planning, FX trade support, currency launches, and relationships with banks and counterparties across APAC. The role improves and automates global money movement processes, supports treasury solutions for Product teams, and coordinates with internal stakeholders. It requires accurate execution, independent decision-making, process ownership, strong communication, flexible hours, and occasional global travel.

Own end-to-end recruiting for Product Engineering in Hyderabad, including candidate management, hiring-team partnership, talent sourcing, talent-network development, and data-driven process optimization. Lead targeted talent acquisition initiatives such as campus recruitment and weekend hiring drives. Use reports and dashboards to identify hiring blockers, improve scalable processes, support talent mapping, referrals, and salary benchmarking, while delivering an excellent candidate and stakeholder experience.

Own end-to-end recruitment for Wise’s Hyderabad Servicing, Fincrime, KYC, Customer Support, and AML teams. Partner with hiring managers, manage candidate experience, build talent networks, collaborate with sourcers, and use data, reports, and dashboards to improve hiring processes. Support talent initiatives including referrals, talent mapping, salary benchmarking, and scalable recruitment programs.

Processes customer payments accurately and consistently, meets SLAs and KPIs, monitors and escalates payment issues, communicates with regional operations teams, follows procedures, tracks critical updates, and supports continuous process improvement for global payment flows.

Lead a high-volume customer support team focused on retention, complex issue resolution, and exceptional service. Coach and mentor specialists, manage real-time workflows, review quality and escalations, monitor operational dashboards, and uphold performance metrics. Identify process gaps and product issues, share actionable insights with leadership, and launch initiatives that improve customer experience, team performance, and operational efficiency.

Provide strategic corporate law and governance advice for a dual-listed, multinational technology group. Advise on capital markets, disclosure, M&A, reorganizations, treasury, debt programs, equity incentives, subsidiary governance, and corporate agreements. Partner with Finance, Treasury, Investor Relations, Reward, and corporate development teams; manage external counsel; improve legal processes and risk frameworks; support commercial matters; and mentor legal colleagues.

Designs customer-centered content and product experiences that simplify complex investment, returns, tax, and money-management processes. Owns content projects end to end, researches customer needs, collaborates with cross-functional and design teams, expands products into new markets, and raises content quality standards across the Grow squad and wider Content Guild.

Lead the strategic research direction for Wise’s Grow business area. Define research priorities, raise research quality and maturity, strengthen research practices, develop researchers, and use customer evidence to influence product strategy and senior decisions. The role combines people leadership with hands-on delivery of strategically important user research, while coordinating priorities across teams and guiding responsible use of AI and emerging tools.

Conduct enhanced due diligence and complex KYC reviews for high-risk customers, analyzing transaction histories, documentation, and external sources. Make risk-based decisions, support AML/CFT compliance, draft SAR narratives, communicate with internal teams and customers, and provide guidance on escalated cases. The role also contributes to process improvements, policy updates, training materials, audits, reporting, and regulatory inquiries while meeting strict KPIs and shift requirements.