- Understand applicable time limits and required documentation for dispute claims
- Receive and processes necessary forms and paperwork for disputed items and chargebacks, receive incoming and place outgoing member calls to provide guidance
- Gather transaction details and enter disputes into various third-party portals for review
- Provide support to internal partners and members on disputes questions
- Resolve ACH, ATM, Debit/Credit Card dispute claims in accordance with NACHA, Reg E/Z and internal policies
- Resolve member problems within area of responsibility, including but not limited to refunding fees, monetary and non-monetary adjustments
- Handle and deescalate member and potential member telephone calls concerning disputes (credit, debit, ATM, check & ACH) in an accurate, prompt and courteous manner
- Scan related mail and prepare documents for dispute cases. Initiate and resolves fraud/non-fraud transaction disputes
- Maintain familiarity with VISA, NACHA, Check21, REG CC and UCC4a regulations and operating procedures to ensure timely resolution of chargeback and potential chargeback items
- Process chargeback items through chargeback systems and send the required chargeback documentation to the appropriate merchant or cardholder bank
- Provides project support on departmental or enterprise-level initiatives which includes UAT or release testing
Education & Years of Experience
- High School or Equivalent - Minimum
- Minimum - 1 year - Credit/Debit Card Operations or related
Compensation & Benefits:
Typical hiring range: $25.38 - 34.90 Hourly. Actual compensation will be determined using factors such as experience, skills & knowledge.
Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match.
- Annual performance bonus
- Work from home up to 3 days a week
- Paid parental leave
- Employee discount programs
- Time off including paid personal and sick days
- 11 paid holidays
- Education reimbursement
*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.
The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
Top Skills
What the Team is Saying
What We Do
Alliant is unlike any other financial institution — a digital credit union that wows our members. We’re boldly disrupting banking norms to do good for our members, employees and communities.
With 90 years of history and more than $19 billion in assets, Alliant Credit Union is the largest credit union in Illinois and one of the largest in the U.S.
Our industry-leading financial products, seamless digital experiences and exceptional customer service make banking simpler for our 900,000+ members.
Fully digital, fully human and full of possibility, we work to provide our members with experiences that redefine the financial industry, challenge the status quo and unleash brilliance.
Why Work With Us
Our employees enjoy a hybrid schedule, allowing for flexible remote work and purpose-driven, outcome-focused onsite opportunities. Driven by Alliant's guiding principles and values, employees across all teams build together to provide our members with industry-leading financial products, seamless digital experiences & exceptional customer service.
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Alliant Credit Union Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Alliant offers a purpose-driven, outcome-focused hybrid workplace model.
