At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.
As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.
Job Overview
The Senior Partnerships Project Manager is a dynamic hybrid of a Business Analyst and Project Manager. This role is pivotal in driving the successful execution and continuous optimization of strategic partner initiatives, focusing primarily on application integrations with technology partners and Marketplace Fulfillment suppliers. In this position, you will deeply understand, document, improve, and communicate complex implementation processes across the organization, including activities related to intake, vetting, prioritizing, scoping, and launching new partnerships. By developing robust documentation and training programs, you will empower internal teams—including Sales and Customer Success—to independently support customers with technology integrations and Marketplace programs. Additionally, you will own the end-to-end enablement and onboarding experience for Marketplace suppliers. Balancing analytical insight with structured execution, you will carry out project management activities and perform critical tasks that drive overall partnership success.
Responsibilities and Duties
Technology Vendor Partnerships:
- Analyze, scope, and document the business drivers, technical workflows, and success criteria required to meet customer needs for technology partner integrations.
- Articulate the functional capabilities of the Findhelp platform and integration APIs to guide both internal and external stakeholders through the business-level integration scoping process.
- Develop, communicate, and manage implementation project plans with stakeholders.
- Facilitate seamless handoffs from the Partnerships team to technical teams for the execution and deployment of prioritized integrations.
- Proactively identify and help resolve integration partner roadblocks and escalations to keep timelines on track.
- Collaborate effectively with internal departments—including Technical Solutions Engineers, Help Desk and Product Support, Customer Success, Sales, Legal, and Marketing—to ensure seamless partnership execution.
- Own the continuous improvement and scaling of integration documentation, enablement resources, and training materials.
- Help support the operational lifecycle of technology partnerships, managing activities related to intake, vetting, prioritization, tracking, and performance reporting.
Marketplace Supplier and Fulfillment Partnerships
- Optimize, document, and manage the end-to-end onboarding and system configuration processes for Marketplace suppliers.
- Execute and oversee supplier system configurations within the Findhelp platform to ensure seamless technical setup.
- Coordinate and support operational financial workflows, including invoicing and payment tracking for marketplace partners.
- Track, analyze, and report on key program performance metrics, such as Marketplace Fulfillment revenue, order volume, and supplier activity.
- Manage the operational intake lifecycle for internal and external Marketplace requests, driving the vetting, prioritization, and tracking of incoming initiatives.
- Develop, maintain, and deliver comprehensive educational materials and enablement resources to train both internal teams and external marketplace audiences.
Qualifications
- BS/BA degree or equivalent
- 7+ years of demonstrated success in partnership management, account management, customer implementation, or business development roles within a software technology or SaaS environment
- Strong relationship-building skills and a customer-centric approach
- Comfortable navigating ambiguity and adapting on the fly to create clarity
- Diplomatic and cooperative in the face of competing and shifting priorities
- Excellent teamwork, facilitation, and collaboration skills along with exceptional communication skills (verbal, written, presentation).
- Experience managing projects with multiple stakeholders
- Detail-oriented, highly organized, excellent written communication skills
- Experience documenting workflows, processes, and educational/training materials and desire to continue to improve implementation experience and materials
We value being together : We believe being together enables stronger relationships, collaboration, and culture.
This position is in office and candidates must be located in Austin, Texas.
Perks at Findhelp
401k & equity grants
Free food and onsite gym at our Austin HQ
Paid parental leave
Competitive PTO & 10 paid holidays
Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
Dog-friendly office in Austin HQ
24/7 access to telemedicine and counseling
Book Purchasing Program
We’re building a diverse, inclusive team
You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.
Here are some of the ways we support our staff:
Culture Committee
Leadership Development Training
Paid Volunteering Time
Skills Required
- BS/BA degree or equivalent
- 7+ years in partnership management, account management, customer implementation, or business development within a software technology or SaaS environment
- Experience managing projects with multiple stakeholders
- Experience documenting workflows, processes, and educational/training materials
- Strong relationship-building skills and a customer-centric approach
- Excellent teamwork, facilitation, verbal and written communication, and presentation skills
- Detail-oriented and highly organized
- Must be located and work in-office in Austin, Texas or Madison, Wisconsin
What the Team is Saying
Findhelp Compensation & Benefits Highlights
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Healthcare Strength — Medical coverage includes multiple plan options with 100% employer-paid premiums for employee-only HDHP coverage, plus dental/vision, HSA/FSA options, and an Amazon One Medical membership with $0 copays for employees and dependents. Mental-health resources and EAP offerings further bolster the package.
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Leave & Time Off Breadth — Time-off provisions are outlined as roughly 20 days of PTO, 9 company holidays and 1 floating holiday, along with volunteer time off and compassionate leave. These elements collectively signal a well-rounded time-off framework.
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Parental & Family Support — Paid parental leave is described as 12 weeks for birthing/adoptive parents and 4 weeks for non-birthing parents, with family medical leave also noted. An onsite Mother’s Room adds practical support for caregivers.
Findhelp Insights
What We Do
We’re powering a better social safety net. Building healthier and happier communities starts with supporting the whole person. That’s why Findhelp was founded in 2010: to connect all people in need to the programs that serve them with dignity and ease. Our software platform enables community organizations, governments, and businesses across industries to easily manage and coordinate care. From screening and closed-loop referrals to outcomes tracking and actionable health equity insights, Findhelp is leading the modernization of the social safety net. For more information, visit https://company.findhelp.com.
Why Work With Us
Our unique platform connects people to over half a million resources across the nation, ensuring that support is accessible for everyone. Join us in our mission-driven culture to create meaningful change, empowering individuals with the resources they need to thrive—all while prioritizing privacy and security.
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Findhelp Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
You can expect to be in-office Monday-Thursday if you’re applying to positions in Austin, TX, Madison, WI, and Denver, CO.
