Office Administrator

At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.

As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

In this role, you will own and elevate the onsite workplace experience, serving as the front-office ambassador for guest, candidate, and new hire onboarding hospitality. You will manage daily administrative and facility logistics - including visitor badging security, mail distribution, library tracking, and JIRA ticket support. This position ensures complete daily office readiness through hands-on kitchen stocking, catering help, and weekly maintenance, while also supporting company events and community initiatives like our Padron Elementary partnership.

• Greeting guests and providing office tours.
• Candidate on-site support (getting signed in, preparing visitor badges, office tours, etc).

• Badging and new hire onboarding setup.
• Reporting and creating employee temp badges.
• Reporting lost badges to IT for deactivation.
• Generating monthly visitor and badge reports for IT Security.

• Offsite mail pick-ups + opening, sorting, scanning, and distributing.
• Managing UPS pick-ups, deliveries, and distribution.

Daily Kitchen & Catering Support

• When necessary, provide back up support for morning grocery & stocking: Grocery curbside pick-up (6:30–7:30 a.m.), making coffee, stocking shelves/fridges, and preparing the kitchen for the day before 8:30 a.m.
• Responsible for mid-Day / afternoon maintenance/restocking of kitchen snacks and drinks in the afternoon; wiping down counters, equipment, and managing dishwashers. 
• Assist in catering coordination (setup and cleanup help).
  

• Friday Deep Clean / Reset: Clearing out main kitchen/coffee bar, throwing away old fridge food, washing remaining dishes, and conducting conference room walk-throughs to restock and straighten up.
• Friday task list (new hire desk setup, laundry collection and service, etc).

• Library management (checkouts, adding new hires, registering new books).
• Assisting with JIRA Office Ops tickets.
• Serving as backup support for company events, retreats and onsite meetings.
• Support Padron Elementary donations on behalf of Office Ops.

• 3-5+ years of experience in front office administration, reception, or customer-facing operations roles.
• High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Working knowledge of office operations, badge management systems, and basic facilities coordination.
• Strong organizational and time-management skills; clear verbal and written communication;  software proficiency in Google Suite.  
• Available to work onsite Monday-Thursday from 8am-4pm, Friday 830am-230pm.

We value being together : We believe being together enables stronger relationships, collaboration, and culture.

This position is in office and candidates must be located in Austin, Texas

Perks at Findhelp 

• 401k & equity grants
• Free food and onsite gym at our Austin HQ 
• Paid parental leave
• Competitive PTO & 10 paid holidays
• Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
• Dog-friendly office in Austin HQ
• 24/7 access to telemedicine and counseling
• Book Purchasing Program

We’re building a diverse, inclusive team

You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.

Here are some of the ways we support our staff:

• Culture Committee 
• Leadership Development Training
• Paid Volunteering Time