Senior P&T People Experience Generalist

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Professional 309Pay Range: $82,700.00 - $124,000.00

Job Description

The Senior P&T People Experience Generalist plays a critical role in developing, executing, and maintaining HR processes and policies that support operational effectiveness and the employee experience. This role focuses on process development and execution, documentation, and refinement, ensuring consistency and compliance while partnering with cross-functional stakeholders to enhance HR service delivery. As a key contributor within the People Experience team, this position works closely with the People Experience Lead to ensure that HR processes are effectively implemented and continuously improved. The Senior Generalist serves as a subject matter expert in HR workflows, compliance, and process execution, helping to streamline and optimize operational effectiveness.

Primary Responsibilities

• Develops, refines, and executes HR processes related to Employee EMS events, in-line promotions, handbook updates, and similar employee and leader-facing processes.

• Ensures consistency, accuracy, and compliance in all HR process execution, maintaining up-to-date documentation for policies and workflows.

• Supports the implementation of new HR processes and policies, partnering with the People Experience Lead to ensure smooth adoption and continuous alignment with business needs.

• Collaborates with cross-functional stakeholders to provide guidance on HR process execution, ensuring alignment with best practices and operational goals.

• Acts as a subject matter expert for People Experience-related processes, providing support to employees, leaders, and other HR teams.

• Monitors HR workflows for potential improvements, escalating process inefficiencies and contributing to solutions that drive operational excellence.

• Assists with compliance efforts, ensuring all process updates align with legal and policy requirements.

• Performs other job-related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.
Qualifications

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Knowledge, Skills, and Abilities

• Strong understanding of HR operational processes, best practices, and compliance requirements.

• Ability to develop, refine, and execute HR workflows with accuracy and efficiency.

• Proven ability to collaborate with cross-functional teams to support process implementation.

• Excellent organizational skills, with strong attention to detail and the ability to prioritize multiple tasks.

• Effective communication and interpersonal skills to engage with stakeholders at all levels.

• Proficiency in HRIS systems and other relevant technology tools.

• Ability to maintain confidentiality and handle sensitive information with discretion.

• Demonstrated ability to implement and maintain HR workflows, policies, and documentation.

Education

• Bachelor’s degree

• Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Experience

• 5 years related experience including 4 years of experience in HR roles, with a focus on HR process execution, development, and compliance.

• Experience supporting process improvements to enhance efficiency and effectiveness.

• Experience in lieu of education

Preferred Qualifications

• HR Certification (e.g., SHRM-CP, PHR).

• Experience in a People Experience or HR operational role.

• Familiarity with HR policy development and process standardization.

• Experience in cross-functional HR service delivery.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.