Jobs at Western Governors University

Leads WGU’s brand elevation, governance, standards, approval processes, and store/merchandise program. Manages a diverse team, oversees brand strategy and policy enforcement, directs vendor and product operations, manages budgets and P&L, and partners cross-functionally to strengthen brand consistency and equity. Requires occasional travel to vendors, production partners, summits, commencements, conferences, and company locations.

Leads HR program operations and strategic partnerships for an academic division. Oversees teams, operational strategy, process improvement, partnership compliance, financial and portfolio management, and continuous improvement. Advises senior leadership, manages cross-functional initiatives, and drives student and faculty experience outcomes through data-informed decision-making. The role requires strong people leadership, stakeholder engagement, change management, and expertise in education partnerships and regulatory considerations.

Owns the strategy, backlog, discovery, delivery, and optimization of AI-powered agent and conversational experiences for students. Partners with engineering, UX, analytics, and business stakeholders to define requirements, prioritize roadmaps, launch software products, measure performance, and improve customer and business outcomes across web, mobile, messaging, and CRM channels.

Leads incident response and security operations activities, investigating alerts, phishing, logs, network traffic, and unusual activity. Develops SIEM rules aligned with MITRE ATT&CK, performs digital forensics and intrusion detection, and improves defensive controls through automation, documentation, and lessons learned. Collaborates with infrastructure, architecture, risk, and security teams across cloud and corporate environments.

Leads instructional design innovation and course content development as a subject matter expert and mentor. Integrates emerging technologies, including Generative AI and user experience practices, into competency-based education. Develops best-practice documentation, trains instructional designers, coordinates contractors, supports CMS alignment, and leads cross-functional projects and process improvements while maintaining academic quality standards.

Builds, deploys, optimizes, and reports on sophisticated email campaigns and Marketo programs. Owns lifecycle communications for assigned audiences, analyzes performance data, leads A/B and multivariate testing, and provides strategic recommendations. Partners with stakeholders and cross-functional teams to launch campaigns, conduct audits, perform competitive analysis, and improve engagement, conversion, deliverability, and testing outcomes.

Supports venture capital investment strategy by sourcing and evaluating opportunities, conducting market research and due diligence, building financial models, assessing returns, preparing investor materials, tracking investor activity, and supporting portfolio operations and organizational growth. Collaborates with managing partners and stakeholders in an onsite Salt Lake City role with occasional travel.

Designs and develops engaging, accessible, outcome-aligned courses and learning experiences for adult online learners. Manages concurrent course development projects, evaluates and revises curricular materials and assessments, applies learning science and UX principles, conducts quality reviews, and collaborates with faculty, subject matter experts, and cross-functional stakeholders. Tracks timelines, budgets, risks, and continuous improvement while mentoring peers and exploring digital learning technologies and AI-enabled innovations.

Supports Juvo Ventures’ investment strategy through deal evaluation, market research, due diligence, financial modeling, valuation analysis, and preparation of investment materials. The role analyzes prospective companies, market trends, financial and operational performance, and expected returns while tracking investor feedback and supporting organizational growth initiatives. It also contributes to scalable processes, executive presentations, and communications with fund managers and limited partners.

Architects and builds WGU’s conversational AI platform, including retrieval, inference, orchestration, tool calling, security, privacy, guardrails, evaluation, observability, and APIs. Develops scalable production services in Java and Angular on AWS, establishes shared standards and platform capabilities, and provides technical leadership, mentoring, documentation, and production support. Requires extensive software engineering experience and hands-on production experience with LLM applications, RAG, tool calling, and AI evaluation.

Develop and implement AI governance strategies, policies, approval processes, and control frameworks supporting responsible AI adoption. Assess AI risks, security, privacy, ethical, and regulatory considerations; manage governance artifacts, vendors, data sources, and proofs of concept. Educate stakeholders, lead cross-functional initiatives, influence senior leaders, and partner with Security, Legal, IT, Product, business teams, and external vendors.

Design and lead complex Salesforce architectures and multi-system integrations, build async automation and CI/CD, resolve platform performance and reliability issues, mentor engineers, reduce technical debt, and drive platform strategy and release processes.

Oversee marketing-related projects from initiation through closure, developing schedules, tracking scope, costs, risks, dependencies, milestones, and deliverables. Coordinate product, content, creative, and departmental stakeholders; manage incoming requests and change processes; report project status; maintain project records; and improve processes. The role also supports organizational transformation through business process mapping, communication plans, training materials, migration strategies, quality assurance, risk management, and performance tracking.

Administers and maintains cloud-based software solutions and learning technologies, manages system integrations, monitors performance, and supports security, compliance, disaster recovery, and business continuity. Provides user support and training, manages vendors, evaluates integration proposals, develops technology policies and documentation, and collaborates with academic and technical stakeholders. The role is onsite in Salt Lake City and requires occasional travel of up to 20%.

Plans and manages IT projects from scope definition through delivery, including schedules, budgets, risks, resources, vendors, documentation, testing, and stakeholder communications. Facilitates Agile ceremonies, coaches teams on Agile practices, removes blockers, coordinates cross-functional partners, and ensures deliverables meet technical, quality, compliance, and deadline requirements.

Supports vice president-level executives by managing calendars, travel, meetings, communications, documents, expenses, confidential information, office operations, and special projects. Acts as a liaison with internal and external stakeholders, prepares reports and presentations, tracks action items, conducts research, and supports executive decision-making. Requires strong organization, discretion, communication, multitasking, and Microsoft Office skills.

Design and build the production foundation for WGU’s AI student assistant, including retrieval, inference, conversation state, security, privacy, guardrails, evaluation, observability, and service integration. Develop full-stack features in Java and Angular, integrate enterprise systems, support production operations, and mentor engineers. The role requires hands-on LLM application development, authorization-aware data access, and technical leadership across security, reliability, scalability, and cost.

Leads complex cyber incident response, forensic investigation, threat detection, containment, remediation, and security automation. Develops MITRE ATT&CK-aligned SIEM content, cloud threat analytics, SOAR workflows, continuous compliance checks, and security capabilities across AWS, CI/CD, infrastructure-as-code, data security, and encryption environments. Serves as a technical escalation point and mentor while partnering with security, infrastructure, engineering, and business teams.

Plans and manages IT projects from scope definition through delivery, coordinating schedules, resources, budgets, vendors, risks, dependencies, and cross-functional teams. Facilitates Agile ceremonies, coaches teams, removes blockers, maintains project documentation, and supports testing, validation, user acceptance, and operational transition. Ensures deliverables meet technical, quality, compliance, budget, and deadline requirements while communicating status and escalating issues to stakeholders and senior management.

Develops and manages academic initiatives that improve student outcomes and support university strategy. Responsibilities include analyzing program data, evaluating effectiveness, coordinating cross-functional stakeholders, supporting change management, researching higher-education trends, developing partnerships, preparing reports, and contributing to grant proposals and administration. The role also supports strategic planning, student access and completion efforts, digital credentialing initiatives, and mentorship of colleagues.