Jobs at Western Governors University

Provide broad legal services for a nonprofit university system: research and analysis across IP, privacy, employment, regulatory compliance; draft, review, negotiate and enforce contracts; assess and respond to potential claims; advise university leaders on risk; manage multiple matters and respond promptly to inquiries under supervision of senior attorneys.

Plans and manages IT projects from scope definition through delivery, coordinating cross-functional technical, business, and vendor teams. Facilitates Agile ceremonies, tracks schedules, budgets, risks, dependencies, and deliverables, removes blockers, maintains project documentation, and supports testing, validation, user acceptance, and implementation. Ensures projects meet technical, quality, compliance, customer, budget, and deadline requirements while keeping stakeholders informed.

Administer and engineer WGU’s Microsoft collaboration platforms, including Office 365, Exchange Online, SharePoint Online, Active Directory, Teams, Azure, and Power Platform. Develop solutions, automation, documentation, and service strategies; support incidents and escalations; coordinate with vendors and support teams; gather business requirements; and contribute to roadmaps, agile delivery, and technical decisions. Provide user guidance, training, and mentorship while supporting production releases and system issues.

Builds, deploys, optimizes, and reports on sophisticated email campaigns and Marketo programs. Owns lifecycle communications for assigned audiences, analyzes performance data, leads A/B and multivariate testing, and provides strategic recommendations. Partners with stakeholders and cross-functional teams to launch campaigns, conduct audits, perform competitive analysis, and improve engagement, conversion, deliverability, and testing outcomes.

Lead advanced security monitoring and incident response efforts, enhance threat detection capabilities, investigate security incidents, and support compliance initiatives within WGU's Security Operations Center.

Design, develop, test, deploy, and operate scalable cloud-native software, web applications, APIs, and enterprise systems. Lead architecture and technical strategy, improve reliability, security, performance, and observability, and support production incidents. Mentor engineers, conduct design and code reviews, modernize legacy systems, collaborate across teams, and drive engineering process improvements using Agile practices.

Designs and develops engaging, accessible, outcomes-aligned online learning experiences and curricular materials for adult learners. Collaborates with faculty and cross-functional teams, evaluates assessments and resources, conducts quality reviews, manages concurrent course development projects, and applies instructional design, learning science, UX/UI, accessibility, and emerging technology practices. Requires a bachelor's degree or equivalent experience and two years of relevant instructional design experience.

Designs, develops, tests, deploys, and maintains custom ServiceNow applications and integrations. Troubleshoots platform issues, supports out-of-the-box ServiceNow products, configures data imports and exports, documents solutions, performs quality assurance, and gathers business requirements. The role interfaces with vendors and internal customers, contributes to Agile development practices, resolves performance issues, and provides technical guidance to junior team members.

Administers and maintains cloud-based software solutions and learning technologies, manages system integrations, monitors performance, and supports security, compliance, disaster recovery, and business continuity. Provides user support and training, manages vendors, evaluates integration proposals, develops technology policies and documentation, and collaborates with academic and technical stakeholders. The role is onsite in Salt Lake City and requires occasional travel of up to 20%.

Leads enterprise-wide business process transformation, optimization, and continuous improvement across university operations. Responsibilities include process architecture, Lean and Six Sigma analysis, stakeholder change management, KPI and performance framework development, operational modeling, decision-support systems, and mentoring cross-functional teams. The role partners with senior leaders, Finance, Product, and technology teams to improve efficiency, service quality, cost effectiveness, and scalability. This is an in-office position in Salt Lake City with occasional travel up to 20%.

The Senior Cyber Threat Hunter will protect the University's systems, leading threat hunting and vulnerability analysis, perform penetration testing, and improve security operations.

Develop and execute enterprise AI and machine learning product strategies, roadmaps, governance, and platform capabilities. Partner with engineering, design, data, and business teams to identify opportunities, prioritize investments, define success metrics, and deliver measurable outcomes. Lead discovery, AI adoption, vendor evaluation, and executive communication while enabling organization-wide AI capabilities and operational excellence.

Leads and mentors a software engineering team responsible for designing, developing, and supporting enterprise applications. Provides technical vision, architecture guidance, roadmap ownership, resource planning, project scheduling, and performance management. The role combines hands-on Java development with people leadership, Agile/Scrum delivery, AWS cloud engineering, CI/CD, event-driven architecture, legacy modernization, and stakeholder collaboration.

Designs and builds ETL/ELT pipelines and data architectures across hybrid big-data and traditional database environments. Develops dimensional and normalized data models, ingests structured and unstructured sources, maintains data quality and security, troubleshoots pipeline issues, and delivers analytical reports and dashboards using Cognos and Tableau. Collaborates in agile teams, manages change requests, audits data integrity, and applies testing, documentation, and development best practices.

Builds and maintains ETL/ELT data pipelines and architecture for analytics. Responsibilities include monitoring jobs, troubleshooting loads, managing tickets, discovering and ingesting data from databases, APIs, files, and third-party applications, and transforming structured and unstructured data. The role also performs data modeling, quality audits, software testing, documentation, and agile project delivery while collaborating with technical teams and stakeholders.

Supports the full lifecycle of WGU’s educational product portfolio, including curriculum and assessment design, learning resource curation, development, budgeting, timelines, accreditation, regulatory alignment, and continuous improvement. Collaborates with academic and operational stakeholders, analyzes program performance and learning data, maintains success metrics, and recommends innovations in online learning products and delivery. This on-site role also facilitates meetings, manages documentation, and may require occasional travel.

The Software Engineer will develop and maintain backend services using Java and Python, focusing on API development, cloud technologies, and collaboration within Agile teams.

Sets WGU’s enterprise AI operations and platform strategy, defining architectures, governance, reliability, security, observability, and responsible AI standards. Leads high-impact AI platform and migration programs, advises executives, evaluates emerging technologies, builds engineering culture and teams, mentors engineers, partners with legal and compliance, and represents the organization through conferences, publications, and strategic partnerships.

Provides technical leadership across software engineering teams, guiding architecture, engineering practices, system administration, and major initiatives. Designs scalable, secure, reliable cloud-based solutions; improves platform performance and operational excellence; evaluates emerging technologies; manages technical risks and dependencies; and mentors engineers. Requires strong stakeholder communication and expertise in software development, system design, cloud operations, and delivery methodologies.

The Program Development Owner oversees product lifecycle management for educational programs, ensuring curriculum quality and accreditation standards, and collaborates with various stakeholders for continuous improvement.