Job Description:
Introduction to the dentsu Optimisation & UX team
We are part of one of the world's largest digital-first end to end media agencies, and offer CRO & UX to some of the world's top companies. We run our team as a smaller agency so you get the security of a large agency network, and the autonomy of an independent agency. You will be part of a close-knit team of specialists that work together to create customer focused strategies to improve our clients’ website experiences. We are growing our CRO department and are looking for people to lead our CRO and UX projects.
Our clients include Specsavers, Asda, Dr Martens, Honda, Pets at Home, People’s Postcode Lottery, Jurys Inn and more.
Whether you have a background in CRO and A/B testing, User Research, UX Design, Ecommerce trading, Digital Marketing or Data analysis, if you want to gain experience working for a leading agency and super-charge your career then please don’t hesitate to apply.
Key responsibilities:
As a Senior Optimisation Manager, you will manage a team of CRO & UX specialists that offer end-to-end Optimisation & UX delivery across clients. Whilst you will be the senior escalation point for your team and clients, you will have the support of the senior leadership team and people in similar roles, meaning you will have the freedom to make your mark on our department, but in a supportive environment.
As a Senior Optimisation Manager (POD Lead) your focus will be to:
Lead a team of CRO & UX Specialists, including Strategists, Designers, Data Analysts, Researchers and Developers. This will include resource management, prioritisation and the direct management of the team. You will have support from experts in Data, Design, Research and Development so don’t need to be experienced in all these disciplines.
Oversee a portfolio of client accounts, providing guidance to the teams leading each account, ensuring that our clients get value for their investment
Review your teams client strategies, ensuring they align with long-term client objectives. These can include but are not limited to A/B testing, a page/journey redesigns, optimisation of the acquisition journey and site speed optimisation.
Be accountable for your clients, determining potential threats and finding solutions to keep clients happy and investing in our services
Lead annual, quarterly and monthly reviews for clients, communicating the success of our optimisation programmes with senior client stakeholders
Instill a culture of evidence-based approach to website optimisation throughout the team, using quantitative and qualitative methods to truly understand our clients’ products and customers.
Direct resource planning for your team, working with the Strategists to set deadlines and prioritise activity.
Build relationships with our wider agency teams; such as PPC, SEO, Social, Affiliates, Analytics etc. Using these relationships to find ways to collaborate
Find areas for revenue growth, increasing your client investment, finding cross-sell opportunities or working with our sales team to bring in new clients
Organise and deliver training sessions for all members of the team
Analyse our proposition and work with your team to advance our services, innovating and harnessing the skills of the team to ensure we’re at the forefront of CRO in the market
We are looking for:
The successful candidate will need to be able to manage a team and portfolio of clients so the following skillsets are required:
Direct management experience including creating and following personal development plans.
You need to have comprehensive knowledge of CRO and UX, covering A/B-testing, personalisation and UX projects
Excellent communication skills, being able to lead difficult client calls/meetings at short notice and steer them to actionable conclusions
Ability to mentor and coach your team on all things CRO, and instill a desire for them to continually learn and develop
What we offer
This is a permanent role
The team is based in our London or Manchester office but operates under flexible working arrangements
As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs
Inclusion and Diversity
At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.
We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.
We recognise the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at [email protected], quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.
#LI-Hybrid
Location:
LondonBrand:
AmplifiTime Type:
Full timeContract Type:
PermanentSkills Required
- Direct management experience including creating and following personal development plans
- Comprehensive knowledge of CRO and UX covering A/B testing, personalisation and UX projects
- Excellent communication skills to lead difficult client calls and present to senior stakeholders
- Ability to mentor and coach team members and instill continuous learning
- Experience managing a portfolio of client accounts and being accountable for client outcomes
dentsu Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.
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Parental & Family Support — Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
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Leave & Time Off Breadth — Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
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Retirement Support — A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.
dentsu Insights
What We Do
We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next
