Senior CRO Manager

Posted Yesterday
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London, Greater London, England, GBR
In-Office
Senior level
Fintech • Software • Financial Services
The Role
Lead CRO strategy and experimentation to improve digital customer journeys, conversion funnels, and lead generation. Design and run A/B and multivariate tests, analyze user behavior, develop hypotheses from quantitative and qualitative data, build reporting and dashboards, and partner with UX, product, development, analytics, sales, and agencies to implement optimizations that drive acquisition and revenue.
Summary Generated by Built In
Your roleWhat you'll be doing

What We Need

Corpay is currently looking to hire a Senior CRO Manager within our Digital Marketing business function. This position falls under our International Vehicles Payments line of business and is located in London. In this role, you will drive continuous improvements across digital customer journeys by identifying conversion opportunities, designing and executing experimentation programmers, analyzing user behavior, and optimizing website and landing page performance to increase lead generation, customer acquisition, and revenue. You will report directly to VP Digital and regularly collaborate with the wider Marketing organization, Product, Sales, Analytics teams, UX/UI, Development, and our strategic digital agency.
 

How We Work

As a Senior Conversion Rate Optimization Manager, Corpay will set you up for success by providing:

Assigned workspace in London office

Company-issued equipment
 

Role Responsibilities

  • Developing and executing a comprehensive CRO roadmap aligned with business objectives
  • Identifying friction points and opportunities within customer journeys across websites, landing pages, forms, and digital campaigns
  • Prioritizing optimization initiatives based on business impact, effort, and strategic importance
  • Driving continuous improvement of conversion funnels across acquisition, engagement, and retention stages
  • Designing, implementing, and managing A/B tests, multivariate tests, and personalization initiatives
  • Creating test hypotheses based on quantitative and qualitative data insights
  • Ensuring statistical validity and rigorous testing methodologies
  • Analyzing test results and communicating actionable recommendations to stakeholders
  • Monitoring and reporting on key conversion metrics, including conversion rate, bounce rate, engagement, lead quality, and revenue impact
  • Utilizing tools such as Google Analytics, Looker Studio, Hotjar, Clarity, Contentsquare, FullStory, or similar platforms to uncover optimization opportunities
  • Conducting funnel analysis, user behavior analysis, and customer journey mapping
  • Developing dashboards and performance reporting for senior leadership
  • Collaborating with UX/UI designers to improve user experience and reduce conversion barriers
  • Leveraging customer research, usability testing, session recordings, heatmaps, and surveys to inform optimization decisions
  • Ensuring digital experiences are aligned with customer needs and business objectives
  • Managing and working with our strategic agency to shape the CRO strategy and coordinate delivery
  • Partnering with Marketing, Product, Design, Development, Sales, and Data teams to implement optimization initiatives
  • Influencing stakeholders through data-backed recommendations and business cases
  • Acting as the internal subject matter expert for experimentation and conversion optimization best practices
  • Managing CRO and experimentation platforms
  • Evaluating and recommending new technologies that support testing, personalization, and digital optimization
  • Ensuring tracking, tagging, and measurement frameworks are accurately implemented
  • Supporting improvements across key performance indicators, including website conversion rate, lead generation growth, CPA reduction, landing page performance, experiment velocity, revenue generated from optimization initiatives, funnel abandonment reduction, and customer engagement improvements
     

Qualifications & Skills

  • 4+ years of experience in Conversion Rate Optimization, either agency or client side
  • Proven track record of delivering measurable improvements in conversion rates and business outcomes
  • Strong analytical skills with experience interpreting complex datasets
  • Experience with experimentation and testing platforms such as Convert, Optimizely, VWO, or similar
  • Proficiency with web analytics tools including Google Analytics (GA4), Hotjar, and Clarity
  • Strong understanding of UX principles, customer behaviour, and digital customer journeys
  • Experience working with CMS platforms and collaborating with development teams
  • Strong project management and operational skills, with a proven track record of coordinating multiple teams to deliver initiatives and meaningful results
  • Excellent communication and stakeholder management skills
  • Ability to work closely with strategic agency partners and cross-functional teams across the UK, Europe, Australia, and New Zealand
  • Commercial mindset with the ability to connect optimization activity to lead generation, customer acquisition, revenue, and wider business outcomes
    Benefits & Perks
  • 25 days per annum + 8 bank holidays
  • Option to buy or sell up to 5 days annually during the benefits enrollment window
  • Employee contribution of 3% matched with 5% from Corpay
  • Provided by Vitality with no excess (Corpay covers £250 excess)
  • Access to flexible discounts, supermarket savings, and more
  • Complimentary access to thousands of online courses
  • Volunteering days and engagement in fun company-wide contests and initiatives
     

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 #INDPRO-IN

About Corpay

About Corpay

 

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

 

Transparency & Compliance

 

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.


Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.


Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.


Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.

Skills Required

  • 4+ years of experience in Conversion Rate Optimization (agency or client side)
  • Proven track record of delivering measurable improvements in conversion rates and business outcomes
  • Strong analytical skills with experience interpreting complex datasets
  • Experience designing, implementing, and managing A/B tests and multivariate tests
  • Experience with experimentation and testing platforms such as Convert, Optimizely, VWO, or similar
  • Proficiency with web analytics tools including Google Analytics (GA4), Hotjar, and Clarity
  • Experience using session recording, heatmaps, surveys, and qualitative research tools (e.g., Hotjar, FullStory, Contentsquare)
  • Strong understanding of UX principles, customer behaviour, and digital customer journeys
  • Experience working with CMS platforms and collaborating with development teams
  • Strong project management and operational skills coordinating multiple teams and agency partners
  • Excellent communication and stakeholder management skills
  • Ability to connect optimization activity to lead generation, acquisition, revenue and business outcomes (commercial mindset)
  • Knowledge of statistical validity and rigorous testing methodologies

Corpay Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Corpay and has not been reviewed or approved by Corpay.

  • Healthcare Strength Medical, dental, and vision coverage is offered through multiple plan options alongside employer‑paid life, AD&D, and short/long‑term disability, with HSA/FSA and EAP access expanding support. Core coverage is presented as comprehensive with the employer covering a large share of costs.
  • Leave & Time Off Breadth PTO, paid sick days, paid holidays, bereavement leave, military leave, and options for extended leave are provided, and some teams encourage using generous time off. Parental leave and adoption assistance add family‑focused flexibility.
  • Strong & Reliable Incentives Sales and senior individual‑contributor roles show strong total‑earnings potential via commission/OTE. Excellent pay is attainable in certain quota‑carrying positions.

Corpay Insights

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The Company
HQ: Atlanta, Georgia
6,981 Employees

What We Do

Corpay (NYSE: CPAY) is a global leader in business payments and expense management, providing a range of solutions that streamline accounts payable, manage expenses, and handle international transactions in ways that no other provider can rival. From vehicle payments and lodging to corporate cards, AP automation, and international payments, Corpay simplifies every aspect of business spending. With cutting-edge technology, global expertise, and reliable support, Corpay is your trusted partner for saving time, reducing costs, and protecting against fraud.

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