Provides merchandising evaluation via photo and service order review. Provides premium customer service, dependable 360 knowledge, and a clear path of resolution and/or escalation via calls, chats, text, and email from Acosta, Premium and Crossmark employees as well as retail store associates/managers. Walmart Volt inventory software administration, Premium 360, onboarding, and eLearning support. Assists new employees and peers with daily OSC operations. Other duties as required.
ResponsibilitiesPrimary Responsibilities
Chooses grades that may affect the field merchandisers’ scorecards.
Completes “Quality Checks” on new jobs/actions.
Answers phone calls with professional phone etiquette as well as chats, text, & emails.
Provides Walmart Volt software administration.
Provides Premium 360, onboarding, and eLearning support
Documents issues with proper grammar and spelling.
Emails internal business partners from Client Accounts, Field Operations, HR, Payroll, I.T., and many more with escalation reports.
Navigates multiple cloud-based applications for functionality and resources.
Escalates trends to Supervisor.
Other duties as required.
QualificationsMinimum Qualifications-Education and Experience
High school
Experience in a contact center or office required
Experience with Microsoft office tools required
Experience in retail or merchandising a plus
Minimum Qualifications-Knowledge, Skills and Abilities
Must be able to type and navigate multiple browsers with proficiency.
Must demonstrate professional phone etiquette.
Must demonstrate formal business writing proficiency.
About UsSkills Required
- High school education
- Experience in a contact center or office
- Experience with Microsoft Office tools
- Ability to type and navigate multiple browsers proficiently
- Professional phone etiquette
- Formal business writing proficiency
- Experience in retail or merchandising
What We Do
Acosta is an integrated sales and marketing services provider that enables consumer packaged goods brands and retailers to win in the modern marketplace by delivering progressive solutions and exceptional service. With more than 90 years of experience, Acosta understands evolving consumer needs and helps its clients and customers stay a step ahead, fueling their accelerated performance. For more information, please visit www.acosta.com.
