Provides merchandising evaluation via photo and service order review. Provides premium customer service, dependable 360 knowledge, and a clear path of resolution and/or escalation via calls, chats, text, and email from Acosta, Premium and Crossmark employees as well as retail store associates/managers. Walmart Volt inventory software administration, Premium 360, onboarding, and eLearning support. Assists new employees and peers with daily OSC operations. Other duties as required.
ResponsibilitiesPrimary Responsibilities
Chooses grades that may affect the field merchandisers’ scorecards.
Completes “Quality Checks” on new jobs/actions.
Answers phone calls with professional phone etiquette as well as chats, text, & emails.
Provides Walmart Volt software administration.
Provides Premium 360, onboarding, and eLearning support
Documents issues with proper grammar and spelling.
Emails internal business partners from Client Accounts, Field Operations, HR, Payroll, I.T., and many more with escalation reports.
Navigates multiple cloud-based applications for functionality and resources.
Escalates trends to Supervisor.
Other duties as required.
QualificationsMinimum Qualifications-Education and Experience
High school
Experience in a contact center or office required
Experience with Microsoft office tools required
Experience in retail or merchandising a plus
Minimum Qualifications-Knowledge, Skills and Abilities
Must be able to type and navigate multiple browsers with proficiency.
Must demonstrate professional phone etiquette.
Must demonstrate formal business writing proficiency.
About UsSkills Required
- High school education
- Experience in a contact center or office
- Experience with Microsoft Office tools
- Proficiency typing and navigating multiple browsers
- Professional phone etiquette
- Formal business writing proficiency
- Experience in retail or merchandising
What We Do
Acosta Group fuses storied expertise, unmatched connectivity and advanced insight to accelerate brand growth – everywhere you sell. Our collective of the most trusted retail, marketing and foodservice agencies is reimagining how people connect with brands at every point in the consumer journey. Comprised of Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services and Product Connections, Acosta Group understands and anticipates evolving consumer needs, fueling accelerated performance to connect tomorrow's commerce today. The collective delivers end-to-end solutions, including headquarter sales services, omnichannel retail solutions, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, and the most advanced data and insights.
