As a Senior Operations Specialist at Huge, you are a strategic consultant within our global infrastructure team. While you possess a deep mastery of our core systems— your true value lies in your ability to navigate the "gray areas" of agency operations. You don’t just take orders; you partner with senior stakeholders to understand their business challenges and propose innovative, scalable solutions. This role requires a high degree of autonomy, data literacy, and a sophisticated understanding of the agency project lifecycle to drive broader operational initiatives from conception to completion.
What You’ll Be DoingConsultative Problem Solving & Initiatives
- Strategic Partnership: Act as an internal consultant to Program and Delivery leads, identifying the "problem behind the ask" and suggesting alternative workflows that improve efficiency and data accuracy.
- End-to-End Project Management: Own and lead small-to-mid-sized operational projects, from initial scoping and stakeholder alignment to system implementation and global rollout.
- Autonomous Decision-Making: Navigate complex, non-standard operational issues with minimal supervision, making informed decisions that balance system integrity with business urgency.
Advanced Systems & Financial Stewardship
- Agency Lifecycle Oversight: Apply deep financial literacy to manage project rates, margin tracking, and revenue recognition workflows within our enterprise tools.
- High-Level Infrastructure Governance: Oversee complex permission structures and architectural updates within Kanata, Jira, and Salesforce, ensuring the ecosystem scales with the business.
- Process Engineering: Proactively identify friction points in the agency lifecycle (from pitch to wrap) and design systemic improvements to streamline the flow of work.
Leadership & Mentorship
- Operational Advocacy: Serve as a subject matter expert for broader company initiatives, ensuring operational requirements are represented in global strategy discussions.
- Mentorship: Provide guidance and "escalation support" for junior Operations Specialists, fostering a culture of curiosity and customer service excellence.
- Change Management: Lead the creation of sophisticated training materials and facilitate workshops to drive the adoption of new tools or processes across the agency.
- 4 to 6 years of experience within operations, program management, or a support center within a fast-paced agency or professional services environment.
- Financial and Data Acumen: A strong understanding of agency commercials, including billability, utilization, project margins, and the financial impact of resource data.
- Consultative Mindset: Experience moving beyond "ticket processing" to influence stakeholders and drive value through strategic recommendations.
- Systems Mastery: Advanced proficiency in Kanata and Jira, with significant exposure to Salesforce and NetSuite architectural logic.
- Autonomy: Ability to manage clear cut tasks while excelling in "gray area" problem-solving situations where a playbook may not exist.
- Communication Excellence: The ability to communicate complex operational changes to organizational audiences, from junior creatives to executive leadership.
If the selected candidate holds a degree in Engineering or a related profession, they must present their professional license. To verify your degree requires this license, please visit www.copnia.gov.co and https://www.consejoprofesional.org.co/.
About HugeHuge is a design and technology company. We create products and experiences that grow the world’s most ambitious brands. We do this by designing experiences for people, not users, and uncovering new sources of growth by leveraging our creative talent, our proprietary platform LIVE and unlocking the advantages brought to us by emerging technologies. We believe all experiences should be intelligent, shoppable and unique to every brand.
Huge’s nearly 1,000 thinkers, tinkerers, makers and creators, have been problem-solving across North America, Europe, and Latin America for over 25 years. Interested? You’ll find more information at www.hugeinc.com.
Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.
Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker.
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What We Do
Huge is a global collective of designers, technologists and strategists. We help companies become trusted parts of people’s lives by creating products, services, and brands that people love. We were the first agency to be founded on the idea that the principles of user experience should drive not just design, but business and marketing as well. We’re known for finding new ways to harmonize the things clients need with what users really want in order to create experiences that change industries. We work with companies who are as committed to shaping culture and defining the future as we are. We specialize in helping clients overcome barriers to innovation and get to market quickly with the right product, campaign or initiative for their business. Headquartered in Brooklyn, we currently have more than 1,400 employees working across 12 offices in North America, Latin America, Europe, and Asia Pacific.
