Senior Operations Specialist (Dutch Speaker)
Location: Amsterdam | Hybrid Working
As a Senior Operations Specialist, you'll play a key role within our Dutch Operations team. Alongside handling complex claims and complaints, you'll act as a trusted operational partner to the Team Manager, supporting colleagues, maintaining quality standards and helping ensure smooth day-to-day operations.
You'll be the first point of support for escalations, complex cases and complaints, while coaching colleagues and contributing to continuous improvement across the team.
What You’ll Do
- Perform daily operational handling across the relevant products and processes, including claims assessment, customer correspondence, administration, case follow-up and complaint resolution.
- Manage complex, sensitive and escalated cases, ensuring accurate and well-documented decisions.
- Prepare and support responses for Kifid-related matters in cooperation with the Team Manager and relevant Legal, Compliance or business stakeholders.
- Act as the first escalation point for colleagues and support them with complex customer situations.
- Provide guidance on policy interpretation, evidence requirements and customer communication.
- Support the Team Manager with workflow planning, prioritisation and service delivery.
- Help coordinate daily activities and provide operational support when required.
- Conduct quality reviews and help drive coaching and process improvements.
- Identify operational risks, inconsistent decisions and recurring customer pain points, and escalate material concerns promptly to the Team Manager.
- Support onboarding, training and knowledge sharing across the team.
- Maintain procedures, templates and operational guidance materials.
- Contribute to projects, change initiatives and service improvements.
What You’ll Bring
- Fluent Dutch and good English communication skills.
- Experience in claims handling, complaints, insurance administration, customer service or operations.
- Experience handling complex customer cases or escalations.
- Strong judgment, attention to detail and problem-solving skills.
- Ability to coach, support and influence colleagues.
- Strong organisational skills and the ability to prioritise effectively.
- Comfortable working with Microsoft 365 and case-management systems.
- MBO+ / HBO working and thinking level through education and/or relevant experience.
What We Offer
- Competitive annual salary of €3.000 - €3.200 gross per month, plus holiday allowance paid in 12 monthly payments. (Total annual salary = €38.880 - €41.472)
- Flexible hybrid working after training: 2 or 3 days from home per week.
- Performance-related bonus.
- Monthly wellbeing allowance of €45 net.
- Transportation and working from home allowance.
- 28 days of holiday, plus wellbeing and employee support programmes.
- Premium-free pension plan.
- €50 net birthday gift.
- Comprehensive training programme to help you build confidence and expertise.
- Access to Udemy and ongoing career development opportunities, including pathways to specialist, quality, training, team leader, or operational support roles.
We look forward to receiving your application
#LI-Hybrid
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your National ID number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
Skills Required
- Fluent Dutch and good English communication skills
- Experience in claims handling, complaints, insurance administration, customer service, or operations
- Experience handling complex customer cases or escalations
- Strong judgment, attention to detail, and problem-solving skills
- Ability to coach, support, and influence colleagues
- Strong organizational skills and ability to prioritize effectively
- Comfort working with Microsoft 365 and case-management systems
- MBO+ or HBO working and thinking level through education or relevant experience
Assurant Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Assurant and has not been reviewed or approved by Assurant.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple medical plan options, dental and vision, and added supports like mental health and wellness programs. Eligibility extending to part-time employees working 20+ hours/week and day-one access to medical coverage strengthens perceived protection.
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Retirement Support — Retirement benefits are positioned as a standout, featuring a 401(k) with a dollar-for-dollar match up to 6% of base salary. Additional financial programs such as an employee stock purchase plan with a discount add to the overall long-term value.
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Parental & Family Support — Family-focused benefits are broad, including paid parental leave, adoption/surrogacy assistance, fertility support, and backup care offerings. These provisions indicate material support for different family-building paths and caregiving needs.
Assurant Insights
What We Do
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. We protect and secure: 62 million mobile devices 54 million motor vehicles 102 million household valuables, appliances, and electronics 31 million mortgages 55 million travelers and credit card holders And that's just the beginning.
