Position Summary
Role and Responsibilities
1. Technical Support for Repair & Maintenance
To strengthen SAC repair quality and maintenance capability by supporting service center and engineers with technical troubleshooting, preventive maintenance knowledge, and product issue analysis in order to improve service operation and customer satisfaction.
2. Repair & Service Infrastructure Improvement
To deploy global repair and maintenance guidelines for SAC products to service center and related partners in order to improve repair quality, reduce repeat issues, and prevent product handling problems impacting product performance and customer experience.
3. Training / Technical Skill Improvement
To conduct technical training for service center engineers and related teams for SAC products through establishment of technical training guidelines and competency development roadmap aligned with required repair and maintenance capability.
4. Technical Escalation Support
To provide prompt technical support for product escalations, urgent field issues, VOC cases, and product quality investigations, including root cause analysis and corrective action support for related teams.
5. Market Monitoring & Spare Parts Management
To monitor market quality trends, repair symptoms, and high spare parts usage in order to identify potential product issues, support preventive actions, and improve repair readiness. This includes spare parts usage monitoring, forecasting (FCST) for high consumption parts, and coordination with related teams to ensure parts availability and reduce repair delay risk.
6. Repair Process Optimization & Cost Reduction
To improve repair process efficiency and drive service cost reduction through repair method optimization, repeat repair reduction, component-level repair enhancement, and effective spare parts utilization in order to improve productivity and operational efficiency.
7. Report & Operation Monitoring
To generate and submit accurate service, repair, and expense reports for related operations.
To provide technical investigation reports, VOC analysis, market monitoring summaries, cost reduction performance, and service operation reports where applicable in order to support continuous improvement and management decision-making
Skills and Qualifications
3–5 years of experience in B2B after-sales service.
Experience in consumer electronics, preferably with technical experience in the SAC Air Conditioning industry.
Strong customer service skills with experience in onsite troubleshooting and fault investigation.
Good communication skills in both Thai and English, with the ability to communicate professionally, diplomatically, empathetically, and tactfully according to the situation and job requirements.
Ability to work independently onsite as well as collaboratively within a team environment.
Flexible and able to multitask, prioritize tasks, and manage time effectively without compromising deadlines.
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Skills Required
- 3-5 years of experience in B2B after-sales service
- Experience in consumer electronics
- Technical experience in SAC Air Conditioning industry
- Strong customer service skills with onsite troubleshooting and fault investigation experience
- Good communication skills in Thai and English
- Ability to work independently onsite and collaboratively within a team
- Ability to multitask, prioritize tasks, and manage time effectively
Samsung Electronics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Samsung Electronics and has not been reviewed or approved by Samsung Electronics.
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Parental & Family Support — Paid parental leave of up to 14 weeks is offered in U.S. entities, alongside family‑building support, caregiver resources, and adoption assistance. Semiconductor sites note fully paid parental leave for eligible employees and targeted programs for pregnancy and infant care.
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Leave & Time Off Breadth — Generous PTO equivalent to about 20 days per year for full‑time U.S. employees, increasing with tenure, is paired with company holidays. Some entities also promote flexible time initiatives and paid volunteer time.
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Retirement Support — Semiconductor units publicly detail a 401(k) match with immediate vesting, and other U.S. entities highlight strong retirement support. Additional financial programs such as student‑loan repayment and charitable‑gift matching bolster long‑term savings.
Samsung Electronics Insights
What We Do
Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.
