The Role
Design, implement, and troubleshoot high-availability IP/BGP telecommunications networks and customer services (DIA, DWDM, Metro Ethernet). Manage Zero Trust/SASE, virtualization, Linux/Windows servers, automation, monitoring, and VoIP platforms. Serve as technical escalation point, consult for customers, perform datacenter and customer-site work, mentor teammates, and join on-call rotation.
Summary Generated by Built In
Threshold Communications is looking for a Senior Network Engineer with telecommunications industry experience or a strong networking background who can work in a fast-paced environment to provide the best possible solutions for our customers. Candidates who thrive in this role are self-motivated, passionate about the technology they work with, and continue their personal learning to sustain that passion.
This is a primarily remote position open to candidates in the Seattle, WA Metro, and Greater Puget Sound, WA areas of the United States. This role reports directly to company leadership and works closely with internal operations, sales, provisioning, and customer support teams daily.
While this job is remote on a day-to-day basis, some travel will be required to maintain our presence in a Seattle, WA datacenter. Periodically, we also dispatch to customer sites to aid with escalated requests, assist our sales team, or just say hello.
Key Responsibilities
- Design, implement, maintain, and troubleshoot a highly available IP/BGP telecommunications network. Configure and install routers, switches, firewalls, and related network devices.
- Configure, implement, and troubleshoot customer telecommunications services, including DIA, DWDM, Metro Ethernet, and other offerings.
- Monitor key network indicators, including performance, device health, availability, status, and integrity.
- Manage and maintain the company’s Zero Trust and SASE security suite, supporting deployment, configuration, troubleshooting, and planning.
- Maintain and troubleshoot network-related hypervisors and virtual machines.
- Deploy, maintain, and troubleshoot Linux and Windows servers.
- Develop and maintain automation for network provisioning, configuration, monitoring, validation, and operational tasks. Regularly evaluate the reliability and effectiveness of automated processes.
- Research and evaluate new network technologies and recommend network equipment purchases during infrastructure refresh cycles.
- Serve as a technical leader by providing consulting services to Threshold Communications customers. Assist with troubleshooting network issues and act as the highest point of technical escalation.
- Create custom solutions for customers as part of the sales engineering role, with limited capacity.
- Assist with Threshold Communications’ VoIP platform, including hosted PBX, SIP trunking, and related VoIP services.
- Maintain accurate technical documentation. Record procedures, configurations, troubleshooting, and completed work in the company’s ticketing system and knowledge base.
- Mentor team members on technical issues and troubleshooting techniques.
- Perform on-site data center work to install, troubleshoot, and maintain systems and network equipment.
- Participate in the Engineering team’s on-call rotation.
Skills, Knowledge & Expertise
- Eight or more years of industry experience as a Network Engineer, Network Administrator, or in a comparable networking role.
- Telecommunications industry experience is strongly preferred.
- Strong written and verbal English communication skills.
- In-depth understanding of TCP/IP and routing protocols, including BGP and OSPF.
- Strong working knowledge of the OSI model and ability to troubleshoot TCP/IP networks using physical and software diagnostic tools.
- Demonstrated proficiency in planning, deploying, and troubleshooting WANs, LANs, firewalls, DNS, VLANs, static and dynamic IP addressing, and VPNs.
- Experience supporting on-premises, cloud, and hybrid environments, including Amazon Web Services, Microsoft Azure, and Oracle OCI.
- Deep understanding of Metro Ethernet services and terminology, including EPL, EVPL, UNIs, NNIs, and IEEE 802.1ad.
- Strong understanding of network operating systems, including Arista EOS, Cisco IOS XR, Ciena SAOS, Fortinet FortiOS, and Palo Alto Networks PAN-OS.
- Experience with virtualization and container technologies, including VMware, KVM, Proxmox, Docker, and Microsoft Hyper-V.
- Proficiency in Linux and UNIX system administration, including deployment, troubleshooting, updates, and security patching.
- Experience with Microsoft and Unix-based operating systems, including Debian, Ubuntu, Red Hat Enterprise Linux, Rocky Linux, FreeBSD, and Windows Server.
- Experience with administration in Office365 suite of solutions.
- Knowledge in scripting languages and other automation tools such as Python, Bash, Ansible, or others.
- Ability to independently analyze systems and networks, develop designs, and plan implementations.
- Ability to learn and adapt to new technologies quickly.
- Exceptional organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-moving environment.
- Experience with monitoring and logging tools, including Splunk, Zabbix, and the Elastic Stack.
- Ability to work independently while collaborating effectively across teams.
- Strong customer-service mindset and ability to communicate professionally with individuals at all organizational levels.
About
Shield Technology Partners is a national IT Services platform formed through the collaboration between Thrive Holdings and ZBS Partners. By combining Thrive Holdings’ technological expertise with ZBS Partners’ proven approach to supporting founder-led businesses, Shield Technology Partners is dedicated to accelerating growth, innovation and long-term value creation for IT services companies across the country.
Skills Required
- Eight or more years of industry experience as a Network Engineer, Network Administrator, or comparable role.
- Telecommunications industry experience.
- Strong written and verbal English communication skills.
- In-depth understanding of TCP/IP and routing protocols, including BGP and OSPF.
- Strong working knowledge of OSI model and TCP/IP troubleshooting using physical and software diagnostic tools.
- Planning, deploying, and troubleshooting WANs, LANs, firewalls, DNS, VLANs, static/dynamic IP addressing, and VPNs.
- Experience with on-premises, cloud, and hybrid environments (AWS, Azure, Oracle OCI).
- Deep understanding of Metro Ethernet services and terminology (EPL, EVPL, UNIs, NNIs, IEEE 802.1ad).
- Experience with network operating systems: Arista EOS, Cisco IOS XR, Ciena SAOS, Fortinet FortiOS, Palo Alto PAN-OS.
- Experience with virtualization and container technologies: VMware, KVM, Proxmox, Docker, Microsoft Hyper-V.
- Proficiency in Linux and UNIX system administration (Debian, Ubuntu, RHEL, Rocky Linux, FreeBSD).
- Experience with Windows Server administration.
- Experience maintaining and troubleshooting network-related hypervisors and virtual machines.
- Experience with DWDM and DIA services.
- Experience with Zero Trust and SASE security solutions (deployment, configuration, troubleshooting, planning).
- Experience with monitoring and logging tools such as Splunk, Zabbix, and the Elastic Stack.
- Knowledge of scripting and automation tools (Python, Bash, Ansible) for provisioning and operational tasks.
- Experience with VoIP platforms including hosted PBX and SIP trunking.
- Ability to perform on-site datacenter work in Seattle and occasional customer site visits.
- Participate in the Engineering team's on-call rotation.
- Maintain accurate technical documentation and record work in ticketing system and knowledge base.
- Mentor team members and provide technical leadership and escalation support.
- Ability to manage multiple priorities, work independently, and collaborate across teams.
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The Company
What We Do
Shield Technology Partners is building a world-class network of high-performing IT service businesses across the country. We are dedicated to empowering local leaders by combining their unique cultures and brands with the strength of advanced technology and national-scale resources. Our mission is simple: amplify what you’ve already built, while preserving the autonomy and relationships that make your business thrive. Through a transparent, collaborative growth model, Shield Technology Partners offers a path for MSPs to scale without losing their identity. By integrating cutting-edge technology and shared expertise, we create unmatched opportunities for your team while delivering the best of local service and innovation to clients. Together, we’re paving the way for a bold future in IT services.
