Senior National Account Manager

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

We’re looking for an ambitious Senior National Account Manager to join our fabulous EU commercial team. You’ll be responsible for nurturing and establishing strategic partnerships with our Retail partners as well as identifying new commercial opportunities, negotiating best in class reciprocal support to effortlessly bring the Tilbury magic to life online. 

You’ll have a limitless commercial mindset with proven experience working as a National Account Manager or Senior National Account Manager. You will be highly numerate, target-driven, commercially savvy, keen to find creative solutions to challenges and passionate about working in the beauty industry.

As a Senior National Account Manager you will

• Establish and maintain amazing and collaborative relationships at all levels within your designated accounts, including Buying/Trading, Merchandising, and Marketing, to ensure that the Charlotte Tilbury brand is positioned to deliver more than its due share of voice, visibility and exposure.
• Conduct successful commercial negotiations on terms, pricing, distribution, online real estate and support packages with Buying and Merchandising teams.
• Ensure a top-line and detailed understanding of retail context and category performance to identify retail opportunities and strategic needs.
• Fully accountable on all net and retail sales forecasting for remit within EU region, meeting all financial deadlines and budget submissions, flagging risks and opportunities in a timely and quantified manner.
• Deliver limitless plans to maintain and drive #1 ranking in all categories
• Ensure accurate forecasting for NPD and core lines, and proactive inventory and assortment management, with close collaboration with Supply Chain and Demand Planning.
• Manage each account P&L, balancing investment with top-line opportunity; monitor retailer profit contribution and achieve agreed profit.
• Retain agility to react to retail trends and maximise opportunities across retailers and monitor, manage, and optimise performance.
• Work closely with Operational Marketing, Visual Merchandising, PR, and Digital to create and deliver an annual plan for each retailer covering: activation of key launches and marketing moments, eventing, retailer animation, considering both customer acquisition and retention. Review implementation and performance vs expectations on a regular and appropriately frequent basis.
• For new trading partners, onboard and build out bespoke launch plans appropriate to the market and retailer to reach and sustain #1 ranking.
• Be a visionary. Help everyone see and be excited by what's possible. Support the development and performance of the EU Commercial team, including building functional expertise and relationship management with the trade teams
• Supporting team with key decision making and strategy, but giving autonomy and accountability.
• Coach, motivate and lead by example to all team members with clear progression pathways for each team member!

Who you will work with

• You will report directly into our wonderful Commercial Director, Europe.
• Build collaborative relationships and excellent communication with key, senior stakeholders, ensure wider teams across EU are consistently informed of regional decisions including presenting the commercial rationale.
• Build strong working relationships with the Retail team, utilising insight from the field and translating learnings to a digital world.

About you

• Extensive and demonstrable experience as a Senior National Account Manager / National Account Manager, ideally within beauty/luxury/fashion industry, although we are open to other industries!
• You are highly numerate, target-driven, commercially savvy, keen to find creative solutions to challenges and passionate about working in the beauty industry.
• You are a strong, natural people leader, you are motivated to see your team develop and grow!
• Ability to work under pressure, meet deadlines in a timely manner, ruthlessly prioritise and manage multiple stakeholders with ease.
• Have exceptional organisational and prioritising skills and show great attention to detail . You will be results oriented & proactively solution driven.
• Structured and organised in your approach to work, but comfortable working with ambiguity, in a fast-paced and ever-evolving environment (we are still a fairly new company despite what you might think!)
• You will be able to instantly provide a macro level view and understanding, be able to form a strategy and be able to quantify the business impact.
• Appetite for Learning and development - Recognise the pace of change we are undergoing. Be a role model across all teams.
• Excellent numerical and analytical skills with an eye for detail and rigour.
• An excellent communicator comfortable presenting, able to influence and effectively articulate your point of view.

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves

• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your furry friend to work with you on our allocated dog-friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!