The Role
Provide L2/L3 production support for IBM middleware and API platforms (API Connect, IIB, ACE). Lead incident resolution, root cause analysis, monitoring, deployments, and automation across OpenShift/Linux environments. Collaborate with DevOps, infrastructure, and security teams, mentor junior engineers, and ensure SLA and ITIL compliance.
Summary Generated by Built In
Job Summary
RequirementsRequired Technical SkillsTechnology Stack
We are seeking a highly experienced Senior Middleware Support Engineer to provide operational support for enterprise middleware and API management platforms. The role is responsible for ensuring the availability, performance, and reliability of mission-critical integration services built on IBM middleware technologies. As part of a 24x7 production support organization, the engineer will lead complex incident resolution, perform advanced troubleshooting, monitor middleware platforms, and collaborate with development, infrastructure, and DevOps teams to deliver highly available integration services.
Key Responsibilities- Provide Level 2/Level 3 production support for enterprise middleware and API platforms.
- Lead troubleshooting and resolution of complex production incidents affecting middleware services and API integrations.
- Support IBM API Connect, IBM Integration Bus (IIB), and IBM App Connect Enterprise (ACE) environments.
- Monitor middleware infrastructure, integration services, and API gateways to ensure high availability and optimal performance.
- Perform root cause analysis (RCA) and implement preventive actions to minimize recurring incidents.
- Manage middleware deployments, configuration changes, patches, and environment maintenance.
- Collaborate with application, infrastructure, security, and DevOps teams to resolve cross-functional issues.
- Support API lifecycle management, gateway operations, and integration services.
- Maintain operational documentation, runbooks, knowledge base articles, and standard operating procedures.
- Drive automation initiatives to improve operational efficiency and reduce manual effort.
- Participate in release planning, production readiness reviews, and post-deployment validation.
- Mentor junior support engineers and provide technical leadership during major incidents.
- Ensure compliance with operational standards, SLAs, and ITIL best practices.
RequirementsRequired Technical SkillsTechnology Stack
- IBM API Connect
- IBM Integration Bus (IIB)
- IBM App Connect Enterprise (ACE)
- Advanced troubleshooting and root cause analysis
- Middleware administration and support
- API Gateway administration
- Enterprise integration patterns
- Monitoring and performance tuning
- DevOps practices and CI/CD support
- Linux system administration
- Log analysis and debugging
- SSL/TLS certificate management
- REST and SOAP web services
- MQ connectivity and middleware integrations
- OpenShift
- Linux
- 6–10+ years of experience in Middleware/Application Production Support.
- Minimum 4+ years supporting IBM middleware platforms in enterprise production environments.
- Strong hands-on experience with IBM API Connect, IBM IIB, and IBM App Connect Enterprise (ACE).
- Experience supporting API gateways, enterprise integration platforms, and distributed systems.
- Experience working with OpenShift or Kubernetes platforms.
- Strong understanding of middleware security, certificates, and networking concepts.
- Experience working within Agile and DevOps environments.
Skills Required
- Provide Level 2/Level 3 production middleware and API support
- Hands-on experience with IBM API Connect
- Hands-on experience with IBM Integration Bus (IIB)
- Hands-on experience with IBM App Connect Enterprise (ACE)
- Linux system administration
- OpenShift administration and support
- MQ connectivity and middleware integrations (IBM MQ)
- SSL/TLS certificate management and middleware security
- Experience with REST and SOAP web services
- Monitoring, performance tuning, log analysis and debugging
- Middleware administration, API Gateway administration, and enterprise integration patterns
- DevOps practices and CI/CD support
- Minimum 4+ years supporting IBM middleware platforms in production environments
- 6-10+ years in Middleware/Application Production Support
- Experience with Kubernetes (preferred)
- Experience working within Agile and DevOps environments (preferred)
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The Company
What We Do
We are TAWANTECH, a dynamic and innovative company that specializes in financial technology solutions and services, with a team of passionate professionals and a commitment to excellence, we are dedicated to delivering exceptional solutions that meet the unique needs of our clients.
