Senior Messaging Engineer

Make an impact at Goodwin, where we partner with our clients to practice law with integrity, ingenuity, agility and ambition. We are in the business of building authentic, long-term relationships with our clients, who are some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. Our immersive understanding of these industries - combined with our expertise across high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions - sets us apart. Our Global Operations Team - all business professionals of the firm - was named the "Best Business Team" by The American Lawyer.

The Senior Messaging Engineer will be responsible for the design, implementation, management, engineering, and support of Goodwin's messaging infrastructure. Focuses on optimizing stability, availability, reliability, and performance. Monitors and controls messaging processes and implements system security to provide stable and secure systems platforms. Leads and assists with the implementation of new or additional messaging technology to improve infrastructure service. Assists with resource and workload management and capacity planning. Effectively manages messaging technology life-cycles, providing input into budget preparation. Requires rotating on-call for after-hours support and infrastructure patching.

What You Will Do:

• Provides full design, planning, configuration, documentation, deployment and top-level support ownership of messaging infrastructure technologies.
• Working with the Infrastructure Team, develops documented firm standards for messaging technology. Ensures adherence to those standards and monitors the messaging environment.
• Experience with Exchange on premise to Exchange Online migrations, including hybrid compatibility scenarios, connectivity, and interoperability.
• Coordinates and manages changes to the production messaging environment including partnering with vendors to manage updates, manages vendor relationships.
• Assists with resolution of escalated incidents and participates in problem management activities.
• Maintains awareness of industry trends and their advantages with the ability to make recommendations for improving technology used by the firm.
• Assists in negotiations and recommendations of software and hardware purchasing agreements.
• Participates in and/or manages cross-functional team projects to implement new or updated technology.
• Cross-trains other IT staff in the use or maintenance of messaging technology.
• Effectively manages medium to large projects, including writing the project charter.
• Displays professionalism, quality service and a "can do" attitude to internal members/departments of the Firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person.

Who You Are:

• BA/BS or equivalent work experience.
• 8+ years' experience in relevant technology and business skills as detailed above.
• Knowledge of ITIL Service Management principles.
• Excellent oral and written communication skills and interpersonal skills as necessary to communicate and coordinate with others on both routine and non-routine matters.
• Recommend sound and effective infrastructure design that align with business objectives
• Make significant decisions and recommendations on complex issues to achieve long-term results and strategic objectives, and demonstrates attention to detail and sensitivity to confidential and proprietary information
• Develop and document standard operating procedures for use by Information Technology including development of processes to ensure consistent execution of repeatable tasks.
• Effectively coordinate teamwork activities, organizing and running effective meetings.
• Understands and analyzes industry technology trends and their relevance to the GoodwinLaw environment.

Technical Skills:

• Demonstrated expert knowledge of multiple technology areas including several of the following
• Administration of global corporate email systems based on Microsoft Exchange including high availability and disaster recovery capabilities.
• Implementation and support of multiple Exchange 2016 Database Available Groups including cross site replication.
• Experience with writing scripts to help report on and automate tasks, particularly with Powershell and the Exchange Management Shell.
• Advanced administration of Microsoft Active Directory, including Group Policy, Federation, Certificate Services, and file replication technologies.
• M365 user, group, and device management technologies, including Intune and device management
• EDiscovery capabilities including the M365 Compliance Portal
• Entra ID, Roles Based Access Control in Azure/M365
• Email security tools and methods including TLS, DKIM, DMARC, SPF, and anti-virus and services such as Mimecast Messaging Gateway, Microsoft Exchange Online Protection, Proofpoint, or related technologies.
• Deployment and configuration of messaging monitoring tools such as Logic Monitor
• Proficiency with mobile-device-management (MDM) platforms, including provisioning and control, specifically operations with Exchange ActiveSync.
• Experience with cloud email archiving solutions like Mimecast

Additional knowledge in one or more of the following technology areas:

• Server storage design and configuration with SAN, NAS, iSCSI, direct-attached storage and storage virtualization.
• Network communication protocols (TCP/IP, HTTP, SSL/TLS, RMI, RPC, etc.).
• M365 Teams, SharePoint, OneDrive, Bookings, Azure AD Connect
• Proficiency with backup technologies and server/mailbox/folder/item restore procedures and capabilities.

#LI-MS1

Benefits and More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

• Flexible work arrangements and hybrid work schedule
• Health, dental, and vision insurance
• Life and disability insurance
• Retirement & Savings Plan
• Emergency back-up child and adult care
• Paid vacation, sick time off, and holidays
• Professional development and career advancement opportunities
• Employee recognition and reward programs
• Employee wellness and assistance programs
• Employee discounts and perks

Consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.

Please note: Various agencies of the United States government require employers to collect information on applicants and employees. The National Association of Law Placement (NALP) and certain clients request us to keep track of certain aggregate information regarding lawyers. EEO information requested on this application is for purposes of compliance with these recordkeeping and reporting requirements and to determine recruiting and employment patterns. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.

This position is eligible for overtime: No

Target Salary Range: Boston $97,800 - $146,700 | Los Angeles $97,800 - $146,700 | New York $103,700 - $155,500 | Philadelphia $92,000 - $138,000 | San Francisco $109,600 - $164,400 | Santa Monica $97,800 - $146,700 | Silicon Valley $109,600 - $164,400 | Washington DC $97,800 - $146,700