Senior Marketplace Operations Strategist

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

At Slack, we consider our ecosystem essential to our success. We have a healthy roster of high-profile companies that rely on Slack for their day-to-day communication, and we want to provide them with the best service possible. Part of that service includes the Slack Marketplace where customers find the high quality apps to connect the tools they use to do their work in Slack.
As a senior member of the Slack Marketplace team, you will be a leader on the team, helping to shape everything from the app review process, to our guidelines & policies, to how we get work done. In this role, you will be an integral part of building and representing the team's strategy and will be a mentor and resource for others.

You will work closely with cross-functional teams and and build relationships with some of the most exciting companies in the world helping them join the Slack Marketplace. You will also provide feedback and proactively propose, lead and execute projects that significantly improve the developer and customer experience of our product. If this sounds like work you'd enjoy, read on!

What You Will Be Doing

• Conduct thoughtful and comprehensive reviews of apps submitted to the Slack Marketplace
• Exercise excellent judgement on behalf of Slack users, making sound decisions on complex app reviews and sensitive policy issues
• Act as a resource and point of escalation for other team members
• Work closely and proactively with our high-touch partners who are building and launching on our platform
• Take a lead in the curation and management of the Slack Marketplace, building a high quality experience for customers
• Craft strategies around the submission and review processes, partnering with our Platform, Policy and Security teams
• Find opportunities and solutions to improve team processes that support the team in scaling and working with partners
• Propose, plan and lead sophisticated projects and collaborate cross-functionally to see them through to completion
• Represent our product vision and provide feedback to leadership and in cross-functional meetings

What You Should Have

• You are passionate about great customer and developer experiences and have experience working with both
• You are curious and love learning new skills
• You enjoy diving into a new app or service to test it thoroughly
• You know when something is over your head and are not afraid to ask for help
• You are proactive and frequently propose solutions or ideas to improve our customer or developer experiences
• You are level-headed and poised when working under deadlines for reviews, especially during busy launches with high-profile partners
• You can manage your time very well, balancing the regular flow of reviews with the other project work you have to do
• You regularly seek and provide feedback to improve your own and other people's work
• You enjoy working as part of a team as well as independently, and really enjoy supporting and mentoring others
• You have a deep understanding of how APIs work and have built apps before

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $99,400 - $136,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.