Department: Marketing
Team: Membership Marketing
Location: London
Position type: Contract (inside IR35) until December 2026, Full time and Hybrid working (2-3 days in the office)
What the hiring manager says
“This role is a great opportunity to work right at the heart of GSMA – the Membership and Working Groups. You will play a crucial role in ensuring the GSMA is well represented at flagship events such as MWC Doha, MWC Barcelona and Indian Mobile Congress by taking the lead on the GSMA Pavilion.
You’ll be working in a tight-knit, collaborative team and we’re looking for someone who can hit the ground running from Day One. Project Management skills, accurate communication and a natural collaborator will make you stand out in this role. ”
Chris Sumner-Smith, Marketing Director, Membership & Working Groups
About the Team
The Membership and Working Groups team is responsible for all communications and marketing activities that support GSMA’s global member community. We lead membership-focused marketing campaigns to drive engagement, support the sales team with retention and churn-reduction initiatives, and run lead generation efforts to attract new members. We manage the promotion and marketing of GSMA’s Working Groups, ensuring their contributions and thought leadership are recognised across the industry.
We are also responsible for the marketing and delivery of all GSMA pavilions at global MWC events, including Mobile World Congress, the world’s largest and most influential connectivity event.
About the role
This role sits at the center of how we engage, support and grow the GSMA member community. As Senior Marketing Manager, you will lead high-quality marketing initiatives that strengthen our Membership proposition, elevate our Working Groups, and play a central role in delivering the GSMA Pavilions across global MWC events. The pavilions are a major focus for this position and require strong organisation, attention to detail, and confident cross-team coordination. The work is varied, fast paced, and highly visible across the organisation.
We are seeking a professional who excels in structured planning, delivers to a high standard, and brings clarity to complex, multi-stakeholder projects. If you want to contribute to impactful global activity, collaborate with dedicated teams, and be a key driver in the success of our membership and pavilion programmes, this is an excellent opportunity.
Key Responsibilities:
GSMA Pavilions (MWC Barcelona, Las Vegas, Doha, Shanghai, Kigali)
Lead GSMA Pavilion projects across global MWC events.
Manage Pavilion activations and ensure requirements are clearly communicated to stakeholders and vendors.
Coordinate briefing documents and maintain project documentation throughout the project lifecycle.
Oversee vendor contracts, demo briefs, asset delivery, and brand or design approvals.
Run regular internal and external stakeholder meetings.
Keep cross-functional teams informed, including Sales, IT, Finance, Legal, Events, and others.
Set and track KPIs to measure success and performance.
Manage budgets, monitor spend and optimise cost efficiency.
GSMA Member Communication and Engagement
Lead senior communications including things around Board elections, member surveys and renewal initiatives.
Lead integrated marketing campaigns to increase member acquisition, engagement, and retention.
Craft compelling, segment-specific messaging and digital content.
Optimise digital marketing channels, including website content, email programmes, paid media, and social outreach.
Support the membership renewal process, including building and testing personalised and dynamic content emails.
Contribute to campaign ideas and broader membership initiatives such as onboarding enhancements.
Build survey structures and bespoke links.
Analyse results, prepare presentations, and share insights with stakeholders.
Observe and suggest improvements to the end-to-end member experience across Working Groups.
Whilst these are the primary areas, you may at times be required to support the rest of the team across:
GSMA Working Groups Marketing
Drive and execute marketing plans that support Working Groups strategic objectives.
Manage Working Groups content on gsma.com.
Draft and send Working Groups communications, including email updates and newsletters.
Develop new content or refine existing materials for newsletters, blogs, and promotional outputs.
Lead multi-channel marketing campaigns and engagement activities to increase member participation and visibility, including updates, event promotion, and speaker opportunities.
Produce promotional assets for Working Groups, including written content, design materials, and short videos or testimonials.
Oversee webinars and LinkedIn Live sessions for Working Groups.
Ensure consistent application of GSMA branding across all Working Groups digital assets and event materials.
Use Member Gateway insights and campaign performance data to refine future Working Groups marketing efforts.
Serve as part of the WAS event core project team
GSMA Member Gateway Marketing
Prepare Member Gateway news, help pages, and knowledge base updates.
Participate in UAT activities and contribute to release readiness.
Manage communications for Member Gateway feature updates.
Create and maintain member-facing guidelines, including FAQs and user instructions.
GSMA Pavilions (MWC Barcelona, Las Vegas, Doha, Shanghai, Kigali)
Lead GSMA Pavilion projects across global MWC events.
Manage Pavilion activations and ensure requirements are clearly communicated to stakeholders and vendors.
Coordinate briefing documents and maintain project documentation throughout the project lifecycle.
Oversee vendor contracts, demo briefs, asset delivery, and brand or design approvals.
Run regular internal and external stakeholder meetings.
Keep cross-functional teams informed, including Sales, IT, Finance, Legal, Events, and others.
Set and track KPIs to measure success and performance.
Manage budgets, monitor spend and optimise cost efficiency.
About You
You have extensive experience in B2B marketing, ideally within technology, telecom, or similar industries.
You have a strong experience in exhibition management, planning and production of booths, partner and demo management
You have a proven track record of delivering measurable and successful marketing campaigns.
You excel at content creation and storytelling with strong audience-segmentation instincts.
You are confident using digital marketing tools, CRM systems, email automation platforms, campaign analytics, and reporting tools.
You have strong project management skills and can manage multiple complex initiatives simultaneously as well as contractor and 3rd party vendors
You have experience reaching and engaging new audiences and increasing participation in community-driven programmes.
You are proactive, confident, and comfortable driving initiatives forward.
You work well independently, adapt quickly to change, and can hit the ground running in a fast-paced environment.
About your skills
Confident project manager able to run complex multi-stakeholder programmes, maintain documentation, manage budgets and keep cross-functional teams aligned.
Accurate communication to very senior audiences and an attention to detail are essential.
Strong B2B digital marketing skills, including CRM management, email automation, audience segmentation, campaign optimisation and performance reporting.
Proven experience delivering global exhibition projects, including pavilion planning, vendor management, booth production, partner demos and onsite coordination.
Skilled in creating clear, engaging content for websites, email programmes, newsletters, webinars and Working Group communications.
Data-driven approach with experience building and analysing member surveys, tracking KPIs and using insights to improve engagement and retention.
We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact [email protected] with your request.
Contract type
Short term ContractorWorker type
Contingent WorkerWhat We OfferWorking at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
Skills Required
- Extensive experience in B2B marketing
- Experience in exhibition management, booth planning and production, partner and demo management
- Proven track record delivering measurable marketing campaigns
- Strong project management skills including budget management and multi-stakeholder coordination
- Confident using CRM systems, email automation platforms, campaign analytics and reporting tools
- Content creation and audience segmentation skills for digital channels and member communications
- Experience building and analysing member surveys, tracking KPIs and using insights to improve engagement
- Experience managing website content and Working Group communications
- Experience engaging new audiences and increasing participation in community-driven programmes
What We Do
The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry and society thrive. We operate through three main pillars: Connectivity for Good engages members, governments and civil society, to advance positive policy and spectrum outcomes, facilitate digital innovation to reduce inequalities in our world, and tackle today’s biggest societal challenges such as digital inclusion, climate change and sustainability. Industry Solutions supports the technology and interoperability that make mobile work. For instance, we assist the industry’s development in areas such as 5G, Mobile IoT, fraud and security, through our projects, working groups and other collaborative activities. Our events provide successful ways of bringing the ecosystem and adjacent industries together, to make strong business connections and drive positive impact. From the world’s largest and most influential connectivity event, MWC, in Barcelona, Shanghai, Las Vegas and Africa, to the growing M360 series that has a more regional focus.
