Senior Manager/Director- Consumption Value Success - Zurich

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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Senior Manager/Director- Consumption Value Success, Commerce Cloud

We're looking for a strategic growth-focused Consumption Lead to drive adoption, growth, and success of Commerce Cloud within our largest GMV customers, helping them fully leverage the platform to achieve their e-commerce objectives.
 
As a Consumption Lead reporting to the Sr. Director, Consumption COE, you will set the strategic direction and consumption growth for priority accounts.

This is an exciting role that offers a unique opportunity to experience the consumption transformation that Salesforce is going through.

Account Growth

•  Drive consumption growth through successful implementation of initial commerce use cases
• Understand Customer's business and objectives by conducting research, prepares thoughtful questions and insights in advance of customer meetings
• Practice active listening and uncovering Customer's buying motivators, decision criteria, investment propensity and who's who in the Customers Buyers Circle
• Apply business acumen in Business Planning by considering economic, industry and company factors with a Customer-centric lens
• Track and drive key consumption metrics including GMV, order volume, and platform utilization
• Develop data-driven expansion strategies based on consumption patterns
• Create and execute account plans to achieve targeted consumption goals
• Guide customers' commerce roadmap to maximize platform value
• Identify and execute expansion opportunities across commerce product portfolio (B2B, B2C, D2C and others)

Technical Expertise

• Understand customers' e-commerce architecture and business requirements
• Create technical POCs for commerce expansion opportunities
•   Guide customers on commerce platform best practices and optimization
•   Expertise in commerce implementation patterns and architectures

Customer Success

• Create strategies to accelerate Commerce Cloud adoption
• Engage with C-level to operational teams on commerce initiatives
•  Collaborate with internal sales teams, implementation partners, solutions engineers, and customer success
• Build business cases demonstrating ROI of increased platform adoption
• Create consumption acceleration playbooks based on customer success patterns  
• Drive adoption of new commerce capabilities aligned to business outcomes
• Drive measurable
• business outcomes through commerce capabilities

Minimum Requirements

• 7+ years experience of applicable sales/customer success experience with technical expertise
• Experience driving consumption/adoption in enterprise accounts and portfolio management
•  Strong experience in enterprise e-commerce solutions will be added advantage
• Technical knowledge of digital commerce architectures will be added advantage
• Ability to engage technical and business stakeholders
• Fluent German and English speaker

Preferred Requirements

• Understanding of order management and marketplace solutions
• Understanding of retail/commerce business metrics and KPIs
• Familiarity with Salesforce ecosystem
• Salesforce Commerce cloud certification

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