Senior Manager-Transition-Digital Operations

Posted 25 Days Ago
Be an Early Applicant
Hiring Remotely in Philippines
Remote or Hybrid
Senior level
Information Technology • Database • Consulting
The Role
Lead end-to-end process transitions in a BPO environment, manage onsite client engagements, assess and re-engineer processes and offshoring feasibility, oversee program management for small-to-medium engagements, and drive business development in select accounts.
Summary Generated by Built In

We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.


Responsibilities

[7:27 PM] CJ Obispo

Essential Functions
  • Will execute transition of processes with end to end accountability

  • Consultants in this practice will be required to work closely with our clients on onsite projects

 

  • Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility.

  • The job will involve extensive interaction with business users, senior management and IT personnel of EXL.

 

  • To lead client engagements, ensuring consistent service delivery

 

Business development in select accounts

 

  QualificationsEducation Requirements
  • Graduate / Post Graduate in any stream
  • PMP, PgMP certification (preferred)
Work Experience Requirements
  • 10+ years of experience, most of which should be in BPO environment
  • 3+ years of the BPO experience should be in Transitions
  • Should have hands-on experience of migrating processes
  • Program Management experience of a small to medium size engagement

Valid (10 year / 5 year) US &/or UK Visa will be an added advantage

About Us
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.


EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

Skills Required

  • Graduate or Post Graduate in any stream
  • PMP or PgMP certification
  • 10+ years of experience, most in BPO environment
  • 3+ years of BPO experience specifically in Transitions
  • Hands-on experience migrating processes
  • Program management experience of small to medium size engagements
  • Willingness/ability to work onsite with clients
  • Valid (10 year / 5 year) US and/or UK visa
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The Company
HQ: New York, NY
30,246 Employees
Year Founded: 1999

What We Do

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.

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