EXL

Senior Manager-Transition-Digital Operations

Posted 4 Days Ago

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Hiring Remotely in Philippines

Remote or Hybrid

Senior level

Information Technology • Database • Consulting

The Role

Lead end-to-end process transitions in a BPO environment, manage onsite client engagements, assess and re-engineer processes and offshoring feasibility, oversee program management for small-to-medium engagements, and drive business development in select accounts.

Summary Generated by Built In

We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.

Responsibilities

[7:27 PM] CJ Obispo

Essential Functions

Will execute transition of processes with end to end accountability

Consultants in this practice will be required to work closely with our clients on onsite projects

Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility.

The job will involve extensive interaction with business users, senior management and IT personnel of EXL.

To lead client engagements, ensuring consistent service delivery

Business development in select accounts

QualificationsEducation Requirements

Graduate / Post Graduate in any stream
PMP, PgMP certification (preferred)

Work Experience Requirements

10+ years of experience, most of which should be in BPO environment
3+ years of the BPO experience should be in Transitions
Should have hands-on experience of migrating processes
Program Management experience of a small to medium size engagement

Valid (10 year / 5 year) US &/or UK Visa will be an added advantage

About Us

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

Skills Required

Graduate or Post Graduate in any stream
PMP or PgMP certification
10+ years of experience, most in BPO environment
3+ years of BPO experience specifically in Transitions
Hands-on experience migrating processes
Program management experience of small to medium size engagements
Willingness/ability to work onsite with clients
Valid (10 year / 5 year) US and/or UK visa

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