For Amex to be "Welcomed Everywhere and Used Every Day", we collaborate with teams across Merchant Services to help build unique experiences for merchants through effective client management, third-party acquiring partnerships, world-class analytics, promotions and marketing initiatives. The team partners closely with senior business leaders and plays a key role in strengthening the U.S. Merchant value proposition. Leveraging analytics and insights and combining that with product and industry expertise, the team delivers data driven recommendations and builds strategies to drive acceptance, coverage, acquisition, retention and satisfaction of Merchants.
With a focus on Merchant Services US profitably retaining and growing a high value portfolio of over 35M Merchants that collectively deliver $1.3T in annual charge volume, this role represents a unique opportunity to be the analytics expert yet collaborate closely with business colleagues to drive the growth strategies. The person will have the opportunity to influence the overall strategy of the organization and occasionally adopt the hat of a consultant.
Responsibilities- Owning Strategic Initiatives across Third Party Partner (TPP) space: Identify, scope, and lead high-impact initiatives that drive partner growth, optimize acquisition strategy and drive coverage
- Shaping and Influencing Business Strategy: Partner with US Partnerships leadership to define where to play and how to win—using data-driven insights to influence investment decisions and strategic priorities.
- Acting as a consultative Thought Partner: Engage senior stakeholders as a trusted advisor, bringing structured thinking, challenging assumptions, and providing clear, actionable recommendations.
- Translating Insights into Strategic Action: Use Insights to uncover opportunities in merchant and partner behavior, and convert those insights into tangible business actions and initiatives
- Defining and Evolving Performance Frameworks: Establish KPIs and measurement approaches that not only track performance but inform planning, forecasting and strategic decision-making across the TPP landscape.
- Driving Cross-Functional Execution: Work across GMNS: Technology, pricing, finance, data science, and external partners to align on priorities and ensure successful delivery of strategic initiatives
- Advancing Data Driven Decision Making: Champion the use of advanced analytics, big data, and machine learning to enhance how decisions are made—integrating structured and unstructured data to unlock new value.
Minimum:
- 5–8+ years of experience in strategy, consulting, analytics, or business operations with demonstrated impact on business outcomes
- Strong consultative and strategic mindset with the ability to structure ambiguity and influence decisions
- Exceptional storytelling and communication skills, with the ability to distill complex data into concise, impactful narratives tailored for senior executive audiences
- Experience working with senior stakeholders and driving alignment without direct authority
- Analytical fluency (SQL, Python, Big Query, Tableau, etc.) with the ability to translate data into business strategy
- Proven ability to lead initiatives end-to-end in a matrixed, fast-paced environment
Preferred:
- Master’s degree in quantitative or business discipline preferred
- Financial Services, Banking or Consulting experience would be highly advantageous
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 5-8+ years of experience in strategy, consulting, analytics, or business operations
- Strong consultative and strategic mindset
- Exceptional storytelling and communication skills
- Experience working with senior stakeholders
- Analytical fluency (SQL, Python, Big Query, Tableau, etc.)
- Proven ability to lead initiatives end-to-end
- Master's degree in quantitative or business discipline preferred
- Financial Services, Banking or Consulting experience
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
