foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionWe’re looking for a highly driven and motivated Senior Manager, Strategic Account Management for our Marketplace team in Malaysia. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this is the place for you! The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.
This role will be based in Malaysia and will report to the Lead, Account Management.
Responsibilities:
- Manage and expand relationships with existing clients and proactively identify further new business opportunities
- Achieve and exceed on weekly and monthly KPIs
- Maintain and grow the revenue and gross profit of each account
- Keep the platform fresh by implementing creative marketing initiatives
- Construct and negotiate commercial offers which meet expectations of foodpanda, business partners and customers
- Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards
- Strong knowledge of all aspects of the foodpanda business model and the online food ordering market
- Use and create management reports to assess performance of vendors
- Prepare weekly/monthly financial & performance reports for internal and external review
- 5 to 7 years’ experience within an Account Management role preferable
- Proven track record of Account Management or Territory Sales with B2B sales experience, preferably in eCommerce for FMCG brands
- Excellent communication skills, must have a consultative sales approach and be a strong persuader and influencer
- Strong relationship builder, has a positive attitude and is a team player
- Highly driven, self-motivated, target oriented, resilient and tenacious
- Customer focused, enjoys working autonomously, hits the ground running and demonstrates a willingness to learn
- Strong analytical skills, makes well judged decisions, good numeracy, pays strong attention to detail, is a strong problem solver, demonstrates good commercial awareness and thinks outside the box to generate new ideas
- Has a flexible approach, thrives under pressure and enjoys working in a fast paced environment
- Highly organised and plans and prioritizes work effectively
Skills Required
- 5 to 7 years of experience in account management
- Account management or territory sales experience with B2B sales experience
- Excellent communication skills and a consultative sales approach
- Strong persuasion and influencing skills
- Strong relationship-building skills and ability to work as a team player
- Self-motivated, target-oriented, resilient, and tenacious
- Customer-focused and able to work autonomously
- Strong analytical, numerical, problem-solving, and commercial awareness skills
- Ability to generate creative ideas and think outside the box
- Flexibility and ability to thrive under pressure in a fast-paced environment
- Strong organizational, planning, and prioritization skills
- Experience in eCommerce for FMCG brands
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
