Role Description and Mission:
This position will have primary responsibility for conducting investigations and reviews of fraudulent activities on the part of independent towing and roadside companies, end-consumers, and call center agents. Additionally, this position will collaborate with industry participants to advocate for state legislative solutions for the process and fees charged in the towing and short-term storage of passenger vehicles in the U.S. (both consent and nonconsent towing activities).
Key Outcomes:
- Manage ongoing engagement with the SIU teams at insurance clients.
- Maintain high and refined standard operating procedures for investigations.
- Manage and enhance the strategic partnership Agero has with the National Insurance Crime Bureau (NICB).
- Establish and manage relationships with government affairs offices at insurance clients.
- Conducting confidential investigations of towing and roadside assistance companies, end-consumers, and call center agents that have evidenced suspicious or fraudulent behavior.
- Assisting with the resolution of predatory towing events.
- Collaborate with internal colleagues with new and ongoing investigations; thought leader on identifying fraud trends.
- Analyzing documentation, such as victim testimonies and financial and transactional records, to determine if and how the improper activity occurred.
- Develop and document information on any investigation, file review, audit, training assignment, consulting engagement, or other project, as directed, by writing clear and concise reports, memos, and letters.
- Liaising with victims of fraud, law enforcement, clients, and court officials when a civil or criminal case is ongoing.
- Testifying and providing statements on behalf of the company in civil or criminal proceedings.
- Independently outline approaches for assignment objectives and appropriately document and communicate with clients and internal colleagues.
- Formal Education and Certifications Required:
- A Bachelor’s Degree in criminal justice or related field
- At least five years demonstrated experience conducting complex investigations (auto insurance experience is preferred).
- Experience conducting internal investigations and managing investigations involving sensitive information.
- Experience discussing investigative findings, making recommendations to, and collaborating with SIU teams at insurance companies, internal and external attorneys, investigators, departments of insurance, and law enforcement authorities.
- Experience using data analytics tools to find and analyze fraud.
- Working knowledge and understanding of anti-fraud laws, insurance regulations, and compliance rules and standards.
- Experience in working within a corporate setting.
- Strong interpersonal skills, including significant investigative experience, ability to work independently, and ability to work collaboratively with multiple internal teams.
- United States: AZ, CA, FL, GA, NH, IL, KY, MA, MI, NC, NM, TN, VA
- Canada: Province of Ontario
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
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What the Team is Saying
What We Do
Agero is a leading provider of driver assistance, accident management, consumer affairs support and connected vehicle services for stakeholders across the automotive industry, including the world’s largest automakers, auto retailers, insurers, rideshare providers and other brands.
As the driving force behind mobility support throughout all points in the vehicle ownership journey - from purchase to maintenance and breakdown to resell or trade in - we deliver a suite of powerful, innovative services and technology solutions that enable our 100+ clients to provide their drivers with enhanced communication, safety, and convenience for whatever their vehicle need.
Why Work With Us
Our associates are heroes: our work is directly impacting the lives of 12M+ people each and every year, providing them with safety, transparency, convenience and peace of mind at moments when they need it most. This focus on helping others at every turn flows through our entire organization, across offices and remote locations.
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Agero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Balancing work and life is a priority and productivity looks different for everyone. Our hybrid policy allows employees to work however they work best
