Search the 15 jobs at Agero

The Employee Engagement Manager will develop and implement strategies to enhance employee engagement, improve company culture, and drive organizational success. Responsibilities include conducting surveys, executing recognition programs, planning events, promoting DEI initiatives, and coordinating wellness and volunteer programs.

The Senior Data Scientist role at Agero focuses on leveraging statistical analyses and predictive modeling to enhance operational performance and customer satisfaction in dispatch services. This involves end-to-end project participation, from data exploration to result communication with various stakeholders.

Provide empathetic customer support during roadside emergencies, guiding customers through challenges such as towing, flat tires, lock-outs, and jumpstarts. Utilize effective communication and problem-solving skills to enhance customer experience and ensure timely service solutions.

As a Remote Roadside Assistance Customer Service Representative, you will provide empathetic support to customers facing roadside emergencies. You will assess and resolve their situations, ensuring they feel safe and supported while guiding them through challenges such as towing and flat tires.

As a Remote Roadside Assistance Customer Service Representative, you'll provide empathetic support to customers experiencing roadside emergencies. You'll guide them through challenges like towing and flat tires, using effective communication and problem-solving skills to ensure timely assistance and enhance their overall experience.

As a Remote Roadside Assistance Customer Service Representative, you will provide empathetic support to customers facing roadside emergencies, ensuring they feel safe and supported during stressful situations. Your role includes effective communication, problem-solving, and managing a multi-screen web system while interacting with customers.

As a Remote Roadside Assistance Customer Service Representative, you will provide empathetic support to customers experiencing roadside emergencies, helping them with situations like towing, flat tires, and more, while communicating clearly and prioritizing their needs under pressure.

As a Customer Service Representative, you will provide empathetic support to customers facing roadside emergencies, assess situations, communicate effectively, and solve issues calmly while multitasking with web systems.

As a Remote Roadside Assistance Customer Service Representative, you will provide empathetic support to customers experiencing roadside emergencies. You will handle customer interactions with care, communicate effectively, solve problems, and utilize a multi-screen web system to document and dispatch services promptly.

As a Remote Customer Service Representative, you will provide empathetic support to customers facing roadside emergencies, communicate effectively, and handle challenging situations calmly. You will also navigate a multi-screen web system while assisting customers and documenting service requests.

The Senior Client Success Manager will lead client-facing activities for insurance clients, ensuring growth, profitability, and satisfaction. Responsibilities include managing partnerships, overseeing financial performance, influencing internal stakeholders, and delivering insights based on key performance indicators.

The CCaaS Architect is responsible for designing and implementing cloud-based contact center solutions, managing infrastructure, and ensuring scalability and reliability. This role involves collaboration with cross-functional teams, automation of provisioning using Terraform, and monitoring the performance of contact center solutions to optimize customer experiences.

As a member of our call center talent community, you will provide excellent support to customers by problem-solving and delivering a friendly voice over the phone. You will have opportunities for skill development and personal growth within a dynamic and supportive environment.

The Product Manager will define and develop communication channels for a roadside assistance platform, overseeing the management of conversational design experiences and working with cross-functional teams to deliver exceptional service to customers. Responsibilities include driving product strategy, managing releases, measuring success metrics, and collaborating with various stakeholders to refine product offerings.

The Product Manager will define and develop communication channels for a roadside assistance platform, focusing on conversational design experiences using voice assist and chatbots. Responsibilities include managing product definitions, collaborating with stakeholders, analyzing customer needs, driving product releases, measuring success metrics, and maintaining project backlogs.