Jobs at Agero

Handles inbound calls and outbound follow-ups for Kia vehicle concerns, including warranty coverage, repairs, service campaigns, connected technology, and dealership issues. Provides empathetic troubleshooting, de-escalates frustrated customers, coordinates with Kia, dealerships, and vendors, documents cases, and manages CRM and web-based tools in an onsite contact center.

Handle high-volume inbound roadside assistance calls from stranded motorists, gather vehicle and location details, dispatch service providers, track service progress, and de-escalate stressful situations. The role requires multitasking across digital tools, accurate documentation, sound judgment, empathy, reliable schedule adherence, and collaboration in a remote contact-center environment.

Handle high-volume inbound roadside assistance calls from stranded motorists, gather location and vehicle details, dispatch tow and service providers, and provide calm, empathetic guidance. Associates de-escalate stressful situations, document calls, navigate multiple digital systems, coordinate with roadside partners, and collaborate virtually. The role requires reliable full-time schedule adherence, weekend and holiday availability, a dedicated home office, company-approved personal equipment, and at least one year of continuous customer service experience.

Handle high-volume inbound roadside assistance calls, gather vehicle and location details, dispatch tow and service providers, de-escalate distressed customers, and track service progress using multiple digital systems. The role requires accurate multitasking, empathy, sound judgment, reliable schedule adherence, and effective remote collaboration. Associates must provide compliant home-office equipment, complete mandatory training, work full time with weekend flexibility, and support 24/7 roadside operations.

Handle high-volume inbound roadside assistance calls, gather vehicle and location details, dispatch service providers, de-escalate distressed customers, and track service progress using multiple digital tools. The role requires accurate multitasking, empathy, sound judgment, reliable schedule adherence, and effective collaboration in a remote contact-center environment.

Handle high-volume inbound roadside assistance calls from stranded motorists, gather vehicle and location details, dispatch tow and service providers, track service progress, and de-escalate stressful situations. Associates use multiple digital systems while communicating clearly and empathetically with customers and providers. The role is fully remote, requires a dedicated workspace and personal equipment, and includes mandatory training, fixed full-time schedules, weekend availability, and performance-driven contact center work.

Handle high-volume inbound roadside assistance calls from stranded motorists, gather vehicle and location details, dispatch tow and service providers, and provide calm, empathetic support. Associates de-escalate stressful situations, document calls, navigate multiple digital systems, and track service progress. The role requires reliable adherence to a full-time schedule, weekend and holiday availability, strong judgment, multitasking, and a dedicated home workspace with employer-specified equipment and hardwired internet.

Provide real-time roadside assistance by handling high-volume inbound calls, gathering incident and location details, dispatching tow and service providers, and supporting distressed motorists. Associates de-escalate stressful situations, document calls, use multiple digital systems, coordinate with partners, and maintain accurate service updates. The role is fully remote but requires a dedicated workspace, approved personal equipment, hardwired internet, schedule reliability, weekend flexibility, and successful background screening.

Handle high-volume inbound roadside assistance calls from stranded motorists, gather location and vehicle details, dispatch tow and service providers, and provide calm, empathetic support. Associates use multiple digital tools simultaneously, document service progress, de-escalate stressful situations, and collaborate remotely. The role requires reliable schedule adherence, weekend flexibility, dedicated home-office equipment, wired internet, and mandatory paid training.

Manages service delivery strategy and provider performance across an assigned network zone. Improves customer satisfaction, service metrics, and costs through root cause analysis, action plans, provider coaching, and performance management. Builds relationships with service providers, clients, OEM dealers, and insurance agents; communicates process changes; coordinates market feedback and competitive intelligence; and conducts proactive network performance analyses. The role requires strong analytical, communication, relationship-building, decision-making, and problem-solving skills, with up to 20% travel.

Owns the executive relationship and commercial growth strategy for a critical strategic account. Responsibilities include revenue retention and expansion, cross-selling, complex contract renewals, multi-year account planning, executive business reviews, and integrated solution design across roadside assistance and accident management services. The role requires senior-level engagement with C-suite stakeholders, cross-functional leadership, high-stakes negotiation, and frequent travel for client engagement.

Leads product initiatives from concept through launch and lifecycle management. Responsibilities include market and customer research, requirements development, roadmap planning, feature prioritization, business case and pricing development, pilot programs, product demonstrations, and cross-functional collaboration with engineering, sales, marketing, support, and internal stakeholders. The role also identifies partnership opportunities, defines success metrics, and delivers products within scope, timeline, and budget.

Supports the installation, configuration, maintenance, and troubleshooting of server environments, hardware, operating systems, applications, backups, user accounts, Exchange services, voicemail, call routing, file and print services. Provides technical support to desktop specialists, assists with software rollouts, performs system restores, and follows disaster recovery procedures while escalating complex issues appropriately.

Owns executive relationships and revenue growth for 2–4 high-value enterprise accounts. Develops multi-year account plans, expands product adoption, identifies cross-sell and upsell opportunities, leads renewals and contract negotiations, and coordinates Product, Marketing, Client Success, and Solutions teams. The role also conducts strategic business reviews, represents the company with senior stakeholders, and drives profitable long-term partnerships across Roadside Assistance and Accident Management offerings.

Designs, builds, and maintains scalable ETL/ELT pipelines and finance data models using Snowflake, AWS, dbt Core, Python, and SQL. Develops Medallion architecture data marts, integrates ERP systems, and partners with stakeholders on financial workflows. Implements data governance, RBAC, automated quality testing, observability, documentation, CI/CD, and secure deployments. Monitors Snowflake costs and optimizes queries while supporting Oracle EBS integrations and the migration to Workday.

Design, develop, and deploy machine learning models and pipelines to optimize operations. Lead full ML project lifecycle, ensure model evaluation/monitoring, collaborate cross-functionally, mentor junior engineers, and drive continuous improvement in ML applications and processes.