Jobs at Agero

The Lead Data Analyst (Network) drives data-driven initiatives, dissects datasets, and provides actionable insights to enhance business performance and network efficiency.

Lead design and scaling of enterprise digital learning infrastructure, integrate generative AI and digital talent platforms, build agile skills inventories, design curriculum and manager coaching frameworks, and deliver predictive analytics and dashboards to measure skill velocity and business impact.

Provide empathetic, real-time call support to stranded motorists, gather location and vehicle details, coordinate accurate dispatches with service providers, de-escalate high-stress situations, use multiple web-based systems and mapping tools, and maintain timely documentation while working a fixed remote contact-center schedule.

Take inbound roadside assistance calls, calm and triage stressed motorists, collect location/vehicle details, dispatch and coordinate external service providers, track service progress in multiple web tools, document interactions, de-escalate situations, and meet schedule and training commitments in a remote contact-center environment.

Serve as the first point of contact for stranded motorists, handling high-volume inbound calls, dispatching tow and service providers, de-escalating high-stress situations, navigating multiple web-based systems, and ensuring accurate, timely resolution while collaborating remotely with teammates.

Provide empathetic, high-volume inbound roadside assistance support: gather location/vehicle details, dispatch and coordinate service providers, de-escalate callers, document interactions in multiple web systems, and meet performance and schedule commitments in a remote contact center.

Handle high-volume inbound roadside assistance calls, assess location and vehicle issues, dispatch service providers, de-escalate stressed customers, update systems, and track service progress using digital dispatch tools while collaborating with a remote team.

Take inbound roadside assistance calls, empathize and de-escalate, gather location/vehicle details, dispatch service providers accurately, track service progress using multiple web tools, and maintain clear documentation while meeting schedule and training commitments.

Answer high-volume inbound calls from stranded motorists, gather location and vehicle details, dispatch appropriate roadside service providers, de-escalate upset customers, track service progress using dispatch/CRM tools, and maintain accurate notes while collaborating with a remote team.

Lead data analyst responsible for advanced analytics, real-time performance dashboards, network capacity modeling, and generating actionable insights for third-party service providers. Drives testing and pilots, analyzes stakeholder feedback, and serves as an internal analytics subject-matter expert to inform network strategy and operational improvements.

Design, develop, and deploy machine learning models and pipelines to optimize operations. Lead full ML project lifecycle, ensure model evaluation/monitoring, collaborate cross-functionally, mentor junior engineers, and drive continuous improvement in ML applications and processes.

Design, develop, implement, and evaluate synchronous, asynchronous, and blended learning solutions. Partner with SMEs and business units to create eLearning, instructor-led training, job aids, assessments, and metrics-driven improvements. Manage multiple instructional design projects, facilitate Train-the-Trainer sessions, and leverage e-learning tools (including Articulate and AI-enabled technologies) to improve associate performance and ROI.

Assist the Chief Strategy Officer in executing corporate strategy, perform analysis, support decision-making, and develop strategies to enhance Agero's market position.

Handle inbound customer cases for Kia Care, troubleshoot vehicle technology and warranty/repair issues, coordinate with dealerships and vendors, document interactions in CRM, de-escalate calls, and ensure timely, empathetic resolutions while working onsite in a contact center.