Search the 16 jobs at Agero

As a member of our call center talent community, you will provide excellent support to customers by problem-solving and delivering a friendly voice over the phone. You will have opportunities for skill development and personal growth within a dynamic and supportive environment.

The Principal Client Onboarding Manager will lead client implementations, develop onboarding strategies, and collaborate with various teams to ensure efficient onboarding processes. This role requires strong communication and relationship-building skills, along with a continuous improvement mindset in a fast-paced startup environment.

The Principal Ruby on Rails Engineer will build and support critical systems for roadside assistance, lead technical initiatives, contribute to coding standards, mentor developers, collaborate on product development, and oversee end-to-end feature implementation while ensuring system quality and reliability.

As an Onsite - Roadside Assistance Customer Service Representative, you will provide empathetic support to customers in roadside emergencies, guiding them through solutions for towing, flat tires, and lock-outs while navigating a multi-screen web system.

The Product Manager will define and develop communication channels for a roadside assistance platform, overseeing the management of conversational design experiences and working with cross-functional teams to deliver exceptional service to customers. Responsibilities include driving product strategy, managing releases, measuring success metrics, and collaborating with various stakeholders to refine product offerings.

The Product Manager will define and develop communication channels for a roadside assistance platform, focusing on conversational design experiences using voice assist and chatbots. Responsibilities include managing product definitions, collaborating with stakeholders, analyzing customer needs, driving product releases, measuring success metrics, and maintaining project backlogs.

The Senior Client Success Manager is responsible for managing client relationships, ensuring service excellence, and achieving financial and operational goals by overseeing engagement with clients in the Dealer Group and Retail verticals. This role includes leading growth initiatives, facilitating internal collaboration, and providing market insights to enhance business strategies.

The Senior Client Success Manager will lead daily client activities for assigned markets, manage partnerships, and ensure service excellence and financial goal achievement. Responsibilities include building client relationships, driving performance reviews, advocating for clients internally, and developing strategies to improve service utilization and growth.

Manages full case customer service operations to achieve operational goals in support of objectives. Develops and maintains client relationships, oversees personnel, provides coaching and development, and ensures smooth operations and quality. Requires 1-3 years of supervisory experience in a fast-paced customer service environment and an Associate Degree or equivalent work experience.

Manages full case customer service operations while maintaining client satisfaction. Develops and manages a motivated, effective team. Provides ongoing coaching and development for direct reports. Coordinates and monitors daily work flow to ensure smooth operations, cost containment, and quality.

Managing full case customer service operations and client satisfaction, overseeing personnel, providing coaching and development, coordinating daily workflow, and administering policies and procedures.

Manages full case customer service operations to achieve operational goals and maintain client satisfaction. Develops and manages a motivated team, implements program directions supporting corporate goals, and maintains relationships with client field representatives. Oversees personnel and provides coaching and development for direct reports.

Manages full case customer service operations to achieve operational goals and ensure client satisfaction. Develops and leads a motivated team to support corporate goals and client needs. Responsible for personnel management, quality assessments, and smooth operations. Requires 1-3 years of supervisory experience in a fast-paced customer service environment.

Manages full case customer service operations, maintains client satisfaction, develops and manages a motivated team, oversees personnel, provides coaching and development for direct reports, participates in planning meetings, coordinates daily workflow, administers policies and procedures, may require travel to client's workspace for training

Manages full case customer service operations, maintains client satisfaction, oversees personnel, provides coaching and development, and ensures smooth operations in a fast-paced environment.

Manages full case customer service operations for designated client groups, maintains client satisfaction, develops and motivates team, and supports corporate goals. Responsible for personnel management, quality assessments, and coaching. Requires 1-3 years of supervisory experience in a fast-paced customer service environment and an Associate Degree or equivalent work experience.