Jobs at Agero

Leads product initiatives from concept through launch and lifecycle management. Responsibilities include market and customer research, requirements development, roadmap planning, feature prioritization, business case and pricing development, pilot programs, product demonstrations, and cross-functional collaboration with engineering, sales, marketing, support, and internal stakeholders. The role also identifies partnership opportunities, defines success metrics, and delivers products within scope, timeline, and budget.

Handle high-volume inbound roadside assistance calls, gather location and vehicle details, dispatch tow and service providers, de-escalate distressed customers, document service activity, and coordinate in multiple digital systems. This fully remote role requires reliable schedule adherence, weekend and holiday availability, a dedicated quiet workspace, approved Windows equipment, hardwired internet, and at least one year of customer-facing experience.

Handle high-volume inbound roadside assistance calls from stranded motorists, gather location and vehicle details, dispatch tow and service providers, de-escalate stressful situations, document interactions, and coordinate service using multiple digital systems. The role requires reliable full-time schedule adherence, weekend and holiday flexibility, strong communication, multitasking, accurate typing, and a dedicated home office with employer-specified equipment and hardwired internet.

Provide real-time inbound customer support for roadside emergencies, gather location and vehicle details, dispatch tow and service providers, de-escalate stressful situations, document calls, and track service progress using multiple digital tools. The role requires reliable full-time schedule adherence, weekend and holiday availability, remote collaboration, and a dedicated home workspace meeting strict technology and internet requirements.

Handles inbound calls and outbound follow-ups for Kia Consumer Affairs, resolving vehicle-related concerns involving warranties, repairs, service campaigns, dealerships, connected technology, and vehicle features. Provides empathetic technical guidance, de-escalates frustrated customers, coordinates with Kia, dealerships, and vendors, documents cases, and tracks resolutions using CRM and web-based systems. This full-time role requires onsite work in Clarksville, Tennessee, four weeks of mandatory training, schedule flexibility, and strong multitasking and communication skills.

Handle high-volume inbound roadside assistance calls from stranded motorists, gather location and vehicle details, dispatch tow and service providers, de-escalate stressful situations, document cases, and provide clear customer guidance. Associates use multiple web-based systems and dispatch tools while collaborating remotely. The role requires reliable schedule adherence, weekend and holiday availability, strong communication, empathy, multitasking, accurate typing, and the ability to make sound decisions under pressure.

Handle high-volume inbound roadside assistance calls, gather location and vehicle details, dispatch tow and service providers, and support distressed motorists. The role requires empathetic de-escalation, accurate multitasking across digital systems, sound judgment under pressure, reliable schedule adherence, and effective collaboration in a remote contact-center environment.

Provides real-time roadside assistance to stranded motorists by gathering location and vehicle details, dispatching tow and service providers, de-escalating stressful calls, documenting interactions, and tracking service progress across digital systems. The role requires empathy, sound judgment, multitasking, reliable schedule adherence, and strong technology skills in a remote contact-center environment. Associates must work full time, support weekend and holiday coverage, complete mandatory training, and provide an approved home-office setup and equipment.

Provides real-time inbound roadside assistance to stranded motorists by gathering incident details, dispatching service providers, tracking service progress, and de-escalating stressful customer interactions. The role requires multitasking across digital tools, accurate documentation, empathy, sound judgment, and reliable performance in a remote contact-center environment. Associates must maintain a dedicated home workspace, meet strict BYOD and internet requirements, work full time with weekend or holiday availability, and complete mandatory training with full attendance.

Handle high-volume inbound roadside assistance calls from stranded motorists, gather location and vehicle details, dispatch tow and service providers, de-escalate stressful situations, document interactions, and track service progress across digital systems. The role requires empathy, rapid decision-making, multitasking, reliable schedule adherence, and effective collaboration in a remote contact center.

Supports the installation, configuration, maintenance, and troubleshooting of server environments, hardware, operating systems, applications, backups, user accounts, Exchange services, voicemail, call routing, file and print services. Provides technical support to desktop specialists, assists with software rollouts, performs system restores, and follows disaster recovery procedures while escalating complex issues appropriately.

Owns executive relationships and revenue growth for 2–4 high-value enterprise accounts. Develops multi-year account plans, expands product adoption, identifies cross-sell and upsell opportunities, leads renewals and contract negotiations, and coordinates Product, Marketing, Client Success, and Solutions teams. The role also conducts strategic business reviews, represents the company with senior stakeholders, and drives profitable long-term partnerships across Roadside Assistance and Accident Management offerings.

Designs, builds, and maintains scalable ETL/ELT pipelines and finance data models using Snowflake, AWS, dbt Core, Python, and SQL. Develops Medallion architecture data marts, integrates ERP systems, and partners with stakeholders on financial workflows. Implements data governance, RBAC, automated quality testing, observability, documentation, CI/CD, and secure deployments. Monitors Snowflake costs and optimizes queries while supporting Oracle EBS integrations and the migration to Workday.

Develop and maintain enterprise cybersecurity policies and standards aligned with ISO 27001, PCI-DSS, and SOC 2. Conduct vendor security and privacy risk assessments, track remediation, support audits and client questionnaires, evaluate security controls and evidence, and recommend corrective actions. Partner with IT, Engineering, vendors, and business units on security architecture, data security implementations, compliance, risk management, and organization-wide security awareness.

Design, develop, and deploy machine learning models and pipelines to optimize operations. Lead full ML project lifecycle, ensure model evaluation/monitoring, collaborate cross-functionally, mentor junior engineers, and drive continuous improvement in ML applications and processes.