Role Description and Mission:
The Sales & Training Support Specialist, Roadside Engagement (Agent Engagement Specialist) will be responsible for promoting the use of emergency roadside services to insurance agents. This includes educating and training agents on the benefits of recommending our services to their customers and how to utilize our online tools effectively. The role combines elements of sales, customer service, and education/training.
Key Outcomes:
Sales and Promotion: Actively sell the concept of emergency roadside services to insurance agents. Develop and implement strategies to encourage agents to recommend these services to their customers.
Training and Support: Conduct training sessions for insurance agents on how to use our online tools and services. Provide ongoing support and answer any queries agents may have.
Relationship Management: Build and maintain strong relationships with insurance agents. Act as the main point of contact for agents regarding our services.
Feedback and Improvement: Gather feedback from agents and customers to improve the service offerings. Communicate this feedback to the product development team.
Market Analysis: Keep abreast of market trends in the insurance and roadside assistance sectors. Use this information to inform sales and training strategies.
Reporting: Maintain accurate records of sales and training activities. Report on these activities to management regularly.
Work Environment:
This role will require some travel to meet with insurance agents, attend conferences and conduct in-person training sessions.
Flexibility to work outside standard business hours when necessary.
Skills, Education and Experience:
The Agent Engagement Specialist, which combines sales acumen with training expertise, requires a professional who is not only knowledgeable about the product (in this case, emergency roadside services) but also skilled in communicating its value and functionality to potential users. Here are some background qualities, skills, and experiences that are typically needed for such a role:
Background Qualities:
Strong Communication Skills: Ability to clearly articulate the benefits of the service and proficiently demonstrate how to use online tools.
Persuasive Selling Skills: Proficiency in convincing agents to adopt the service by highlighting its value proposition.
Training and Educational Skills: Capable of educating and training agents on how to effectively use the provided online tools and services.
Customer Service Orientation: A strong focus on understanding and meeting the needs of insurance agents and their clients.
Problem-Solving Abilities: Capacity to identify and address any concerns or obstacles that agents might have regarding the service.
Experience Needed:
Sales Experience: Experience in sales, particularly in a B2B environment, is crucial. Experience in insurance is required. Experience in related field can be particularly beneficial.
Training Experience: A background in training or education, especially in a corporate setting, where the individual has had to teach or train others on new systems or services.
Industry Knowledge: Understanding of the insurance industry, particularly auto insurance and roadside assistance services.
Technical Proficiency: Familiarity with online tools and platforms, as the role involves training agents to use digital services.
Customer Relationship Management: Experience in managing client relationships, understanding client needs, and providing solutions.
Additional Considerations:
Educational Background: A bachelor's degree in business, marketing, communication, or a related field can be advantageous, although not always required.
Soft Skills: Strong interpersonal skills, adaptability, patience in teaching, and the ability to handle objections effectively.
Certifications: Any relevant certifications in sales, training, or the insurance industry can be a plus.
In summary, this role requires a hybrid professional who combines sales expertise with the ability to educate and train. Such a professional should be adept at both understanding and communicating the technical aspects of a service, as well as its practical applications in the context of the insurance industry.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
National Pay Range
$57,918 - $80,100 USD
Hiring In:
United States: AZ, CA, FL, GA, NH, IL, KY, MA, MI, NC, NM, TN, VA
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
What the Team is Saying
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What We Do
Agero is a leading provider of driver assistance, accident management, consumer affairs support and connected vehicle services for stakeholders across the automotive industry, including the world’s largest automakers, auto retailers, insurers, rideshare providers and other brands. As the driving force behind mobility support throughout all points in the vehicle ownership journey - from purchase to maintenance and breakdown to resell or trade in - we deliver a suite of powerful, innovative services and technology solutions that enable our 100+ clients to provide their drivers with enhanced communication, safety, and convenience for whatever their vehicle need.
Why Work With Us
At Agero, our solutions help drivers when they need it most. Our work directly impacts the lives of over 12 million people each year, providing safety and peace of mind. We offer a unique career environment that combines the spirited energy of a fast-paced team with the stability of an established leader. Here you transform the road ahead and shap
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Agero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Balancing work and life is a priority and productivity looks different for everyone. Our hybrid policy allows employees to work however they work best
