Senior Manager, Software Engineering

Ready to be a Titan?

We are looking for a Senior Engineering Manager to lead our Core Platform Infrastructure team. This team owns the distributed systems foundations that power ServiceTitan’s engineering ecosystem, including messaging infrastructure, asynchronous processing frameworks, and the internal developer platform used by hundreds of engineers across the company.

This is one of the most critical technical leadership roles in the organization. The platform you build and evolve will define how software is developed, deployed, and operated across ServiceTitan. We are looking for a hands-on, technically strong leader who can drive architectural direction, scale critical infrastructure, and build the platform capabilities that enable the entire engineering organization to move faster with confidence.

What You'll Do

Own the Core Platform: Lead the engineering team responsible for the foundational infrastructure used across the company, including messaging systems, event-driven architectures, asynchronous job processing frameworks, and internal developer tooling.

Drive platform architecture: Lead architecture decisions for critical platform systems that support hundreds of services and engineers. Establish scalable patterns for messaging, async workflows, service communication, and reliability.

Scale distributed systems: Design and evolve high-scale, high-reliability distributed systems that power ServiceTitan’s production workloads. Ensure strong performance, fault isolation, and operational resilience.

Build the internal developer platform: Create frameworks, tooling, and paved roads that dramatically improve developer productivity, service creation, testing, and deployment across the engineering organization.

Advance platformization: Drive the evolution toward a unified internal platform that standardizes service creation, messaging patterns, deployment workflows, observability, and reliability practices across teams.

Improve reliability and operational excellence: Define platform reliability standards including SLOs, monitoring, performance tuning, and failure recovery strategies for foundational services used across the company.

Embed AI into the engineering platform: Apply AI-assisted approaches across the engineering lifecycle including automated testing, code analysis, operational monitoring, and developer workflow acceleration.

Lead and grow the team: Hire, mentor, and develop strong engineers while building a healthy, high-performing engineering organization. Balance technical leadership with organizational development as the team scales.

Partner across engineering: Work closely with principal engineers, architects, and product leaders to align platform capabilities with the needs of the broader engineering organization.

What You'll Bring

• Deep hands-on experience building and operating large-scale distributed systems

• Strong background in messaging systems, event-driven architectures, and asynchronous processing frameworks

• Proven experience building internal platforms, developer tooling, or infrastructure used by large engineering organizations

• Strong architectural judgment with the ability to lead complex technical design discussions and drive long-term platform direction

• Experience improving engineering productivity through platform capabilities, frameworks, and automation

• Familiarity with performance engineering, reliability practices, and operating high-scale production infrastructure

• Experience applying AI tooling to engineering workflows such as testing, code quality, operational insights, or developer productivity

• Strong leadership and communication skills, able to work deeply with engineers while effectively partnering with senior leadership

• A track record of building and growing strong engineering teams while delivering transformative platform capabilities

This role is ideal for a technically strong leader who wants to shape the platform foundations of a rapidly growing engineering organization and build the systems that power how software is created and operated at scale.

Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $218,300 USD - $327,500 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $204,000 USD - $306,000 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.