Senior Manager, Revenue Operations

Wagmo is a new type of pet health company focused on empowering and inspiring responsible pet parenting through top-tier pet benefits provided by employers. From everyday care to rainy-day emergencies, we offer tech-enabled solutions that are optimized for value and flexibility so that our pet parents always feel confident that they are giving their pets the care they deserve.

We solve hard problems all day long but hang out with dogs while we do it. We value authenticity and efficiency and have no time for egos. We prioritize performance over pedigree, compensate fairly, and never take ourselves too seriously.

Our values are core to who we are and how we operate. We talk about them all the time. These are not just things posted on a wall. We will interview for them, hold each other accountable to them, and make sure we work with every single person we interact with in a way that's consistent with these values.

Wagmo is seeking a Senior Manager, Revenue Operations to optimize Sales processes, systems, and data flows to maximize revenue and operational efficiency. You will design and manage Go to Market tech stacks, build dashboards and forecasts, identify and eliminate bottlenecks, and drive cross-functional collaboration to support sustainable revenue growth. This is a high-impact role in a fast-paced startup environment, where you’ll be responsible for building scalable processes, solving complex problems, and driving key Sales enablement and tools. You’ll also collaborate closely with Finance, Marketing, Product, and Customer Success to drive continuous improvement and deliver strong financial outcomes.

This position reports to the VP of Finance and is hybrid, requiring at least three days a week in our NYC office.

1. Lead & Scale End‑to‑End Revenue Operations

• Develop and execute GTM strategy across Sales, Marketing, and Customer Success for integrated revenue growth

• Monitor pipeline health through metrics (win rates, velocity, funnel conversion); deliver weekly analytics to leadership and recommend 2–3 optimizations monthly

2. Sales Systems & Process Optimization

• Map and eliminate friction in the sales cycle—from qualification to close—collaborating across Sales, Marketing, Product, and CS. Proactively surface pipeline or lifecycle bottlenecks (e.g., automated lead hand-off, optimized renewal flows)

• Architect and refine CRM-based processes; design Ideal Customer Profile segmentation, build outbound target lists, and develop battlecards to improve competitive positioning

• Manage RFP responses: coordinate stakeholders, ensure brand and data alignment, and deliver on schedule

• Streamline contract handoff workflows; reduce average time from LOI to signed agreement

3. Dashboarding & KPI Modeling

• Build and maintain dashboards in Salesforce and Tableau covering pipeline trends, AE efficiency, conversion metrics, and sales cycle duration

• Use reporting to drive decisions: highlight anomalies, set benchmarks, and recommend action plans weekly

• Align KPIs (SQLs, pipeline contribution) to opportunity creation targets and continuously optimize based on performance data

• Define targeting criteria, messaging frameworks, and dashboards for BDRs

4. RevOps Tech Strategy & Management

• Own strategy for CRM systems (Salesforce, HubSpot, Tableau); design integrations and automations for efficient GTM operations

• Ensure data hygiene, CRM customization, and robust system uptime

5. Sales Enablement & Product Positioning

• Partner with Sales to craft decks, pricing models, and positioning for large deals

• Deliver training and resources for competitive differentiation

• Facilitate weekly GTM syncs: align priorities, inform on insights, and share tools/resources across Product, Marketing, Sales, and CS

• Lead ongoing training for GTM teams on processes, dashboards, and systems

• 7+ years in Revenue Operations/Sales Ops/RevOps or Sales and preferably in SaaS/membership or subscription-driven companies.

• Hands-on with Salesforce, Hubspot, and BI tools (Tableau).

• Experience with AI is preferred; seeking to improve and level up processes with AI and automation

• Excellent at modeling: forecasting, scenario analysis, variance reporting.

• Proven track record working cross-functionally—particularly at the intersection of Sales, Finance, Product, Marketing, and Customer Success.

• Outcomes-focused, analytical, detail-oriented—but scrappy and flexible in a fast-moving environment.

• Low ego, high energy. You thrive in ambiguity and run toward change.

• Ability to manage multiple projects and deadlines.

• Strategic thinking and decision-making capabilities.

• Adaptability and flexibility in a constantly evolving environment.

• Revolutionize the pet health industry by shaping solutions that improve the lives of pets and their families.

• Join a rapidly growing, VC-backed startup where your work directly contributes to the company’s success and mission.

• Be part of a passionate, innovative team that values collaboration, impact, and continuous growth.

• Work in a fast-paced, high-performance environment—this is not a traditional 9-to-5 job, but one that offers flexibility and autonomy in exchange for dedication and impact.

• Company paid medical premiums

• Dental, vision, voluntary life, short-term disability and long-term disability

• Unlimited paid time off & extended holiday break

• 12 weeks parental time off

• 401k including company match

• Company paid Wagmo pet wellness and insurance plans

• Regular company-wide events

We here at Wagmo strive to build a workforce composed of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company, but also as individuals. Wagmo is an Equal Opportunity Employer.