PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
We’re looking for a Marketing Revenue Operations leader who can build structure, accelerate pipeline via timely data insights, and partner cross-functionally to drive results.
As Senior Manager, Marketing Revenue Operations, you’ll serve as the operational & business partner to the CMO’s organization. You will own the systems, processes, and reporting that power Marketing. This is a high-impact role for someone who thrives in a fast-paced environment and wants to shape how Marketing contributes to revenue.
Key Responsibilities:
Systems
- Full ownership of the marketing technology platforms.
- Website management & marketing-based maintenance.
- Ensure system interoperability, data cleanliness, and integration across GTM systems.
Analytics
- Design and maintain dashboards that give visibility into pipeline & campaign ROI.
- Own campaign logic and data models that power analytics and forecasting.
- Deliver proactive insights and analysis to the team and business.
Process
- Create and optimize marketing campaign components (email, landing pages, automations, events).
- Lead campaign design across HubSpot, Salesforce, ABM platforms, webinars, and partner motions.
- Ensure data integrity and seamless handoff between Marketing and Sales.
- Support pipeline forecasting and ROI calculations for marketing initiatives.
Strategy & Enablement
- Define best practices for campaign management, reporting, and attribution.
- Act as the operational lead for AE- and partner-driven programs.
- Drive foundational Salesforce strategy for marketing and pipeline management.
- Partner with Sales, Partnerships, and Finance to align on forecasting, budget, and pipeline goals.
Requirements
- 7–10+ years of experience in Marketing Ops, RevOps, or GTM Strategy within B2B SaaS.
- Expertise in pipeline management, velocity tracking, and forecasting.
- Hands-on technical skills across Salesforce, HubSpot, ABM tools, and analytics platforms.
- Track record of owning and scaling marketing tech stacks.
- Strong cross-functional leadership with the ability to influence at the executive level.
- Experience in enterprise sales environments.
- Comfortable moving quickly in a fast-paced, scaling environment.
US and Canada:
We provide a competitive salary range for this role - which is $130,000 – $145,000 base salary plus an annual bonus. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.
In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.
Benefits💰 Participation in the company’s employee share options plan
🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
👪 Life Insurance
◻️ STD and LTD
💰 The opportunity to contribute to the company's 401k plan
🏝 Flexible PTO policy + 11 designated company holidays
📚 Annual learning and development allowance
🏡 We’re all about making WFH work for you - that’s why you’ll receive a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
🧡 Enhanced parental leave
👨👩👧 Company-funded fertility and family-forming programmes
🌸 Menopause care programme with Maven
At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our core values are:
Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
Disagree and commit
We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
Build for people
We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.
Top Skills
What We Do
PolyAI builds enterprise conversational assistants that carry on natural conversations with customers to solve their problems. Our conversational assistants understand customers, regardless of what they say or how they say it.
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