Western Union

Senior Manager, Product Management

Reposted 3 Days Ago

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2 Locations

Hybrid

Senior level

AdTech • Fintech • HR Tech • Payments • Sales • Software • Financial Services

Western Union is a global leader in cross-border and cross-currency money movement and payments.

The Role

The Senior Product Manager will support Western Union's Payments Funds Out product strategy, manage product capabilities, and work cross-functionally to enhance product performance and market integration.

Summary Generated by Built In

Job DescriptionThe Senior Product Manager, Payments Product supports the development and execution of Western Union’s Funds Out product strategy. This role manages assigned product capabilities and partner integrations within the Accounts Payments Network, focusing on delivering scalable, compliant, and cost-effective payment solutions that support Western Union’s long term growth objectives.The role contributes to the identification and execution of new product initiatives, works cross- functionally to bring capabilities to market, and applies customer, market, and industry insights to improve product performance and expand Western Union’s global money movement offerings.Role Responsibilities

Support the execution of the Payments Fund Out product strategy by delivering new capabilities, country rollouts, and partner integrations.
Identify and help develop new product opportunities, enhancements, and efficiency improvements based on customer insight, partner feedback, and market analysis.
Assist in the development of business cases, outlining value proposition, scope, prioritisation, and expected outcomes.
Conducts competitive and comparative analysis to inform product direction, feature prioritisation, and integration standards.

Own the end-to-end delivery of assigned product initiatives, including requirements definition, development coordination, testing, launch, and post release monitoring.
Translate product strategy into clear requirements in the form of Epics, Features, Stories and acceptance criteria, ensuring alignment with business, regulatory, and operational requirements.
Manage and prioritise the product backlog to support delivery across run, grow, and improvement initiatives.
Coordinate delivery across Commercial business units, Engineering, QA, UAT, Operations, Compliance, and external partners to ensure timely and high‑quality releases.
Support partner bank and payment provider onboarding activities, including technical assessments, readiness reviews, and go‑live coordination.
Monitor product performance and customer experience metrics; recommend enhancements to strengthen the overall Western Union value proposition.
Identify opportunities to improve delivery efficiency, integration repeatability, and operational effectiveness.
Contribute to documentation, governance processes, and standardisation efforts across the Payments Fund Out product area.

Role Requirements

5+ years of relevant product management experience in financial services, payments or fintech.
Experience working with integrations across banking or regulated environments preferred.
Strong ability to analyse customer data, market trends, and industry insights to support product decisions.
Demonstrated experience building business cases and evaluating product and revenue opportunities.
Proven ability to work cross‑functionally with external partners and commercial, operational and technology teams.
Strong analytical, organisational, and communication skills.
Experience working in Agile and Waterfall product delivery environments and managing complex stakeholder relationships.

Western Union values in-person collaboration and learning.The expectation is to work from the office a minimum of three days a week.Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. We are committed to an inclusive culture that reflects the diverse backgrounds of our employees and the global communities we serve. We do not discriminate based on race, colour, religion, national origin, disability, gender identity, sexual orientation, age, pregnancy, marital status, or veteran status. Reasonable accommodations will be provided when needed.

Estimated Job Posting End Date:

07-20-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Skills Required

5+ years of relevant product management experience in financial services, payments or fintech
Experience working with integrations across banking or regulated environments
Strong ability to analyse customer data, market trends, and industry insights
Demonstrated experience building business cases and evaluating product opportunities
Proven ability to work cross‑functionally with external partners and different teams
Strong analytical, organisational, and communication skills
Experience working in Agile and Waterfall product delivery environments

Western Union Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Western Union and has not been reviewed or approved by Western Union.

Leave & Time Off Breadth — Leave & Time Off Breadth: Job postings list Flexible Time Off for many U.S. roles and include at least one paid volunteer day. Global benefits materials outline paid time off categories across locations.
Retirement Support — Retirement Support: U.S. roles commonly advertise a company 401(k) contribution. This feature is presented as a core element of the package for eligible employees.
Parental & Family Support — Parental & Family Support: Company materials emphasize parental leave and adoption assistance. Education-oriented support such as scholarships and tuition assistance further extends family benefits.

Learn more about Western Union's Compensation & Benefits →

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The Company

HQ: Denver, CO

What We Do

Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality. Our global workforce tackles complex issues every day, making them the backbone of our innovative spirit since 1851. If you're ready to be part of our evolution, apply now.

Why Work With Us

Diversity is a core strength at Western Union, providing the foundation for our corporate values – purpose-driven, globally-minded, and trustworthy and respectful. With a presence in 200+ countries, we are committed to providing a rich and inclusive work environment that reflects each employee’s unique culture, background, and perspectives.