You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Responsibilities
- Oversee daily operation of policy administration to maintain service level with accuracy and uplift client experience
- Identify and implement system and service enhancement for process streamlining
- Provide training and coaching to subordinates to cope with business and market changes with updated procedures and documentation
- Lead and drive team to adapt changes with flexibility and competence
- Support ad-hoc project when required
Requirements
- University graduate or above
- LOMA / FLMI holder
- Possess at least 8 years of solid policy administration experience in life insurance industry
- Proficient knowledge in insurance products, process and regulatory requirements (e.g. AML, FATCA, CRS)
- Strong transformation mindset with demonstrated experience in process re-engineering, digital / insure tech adoption, or automation initiatives
- Proven ability to lead change and influence stakeholders
- Excellent people leadership and coaching capability
- Strong risk and control orientation with sound judgment
- Sound communication and interpersonal skills with good written and spoken languages in English, Chinese and Mandarin
- Independent with strong sense of accountability and willing to take up challenge
- Proficient in MS office applications and Chinese typing
We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.
We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).
Job Category:
Customer Service / OperationsPosting End Date:
30/07/2026Skills Required
- University graduate or above
- LOMA / FLMI holder
- At least 8 years of solid policy administration experience in life insurance industry
- Proficient knowledge in insurance products, processes, and regulatory requirements
- Strong transformation mindset with experience in process re-engineering
- Proven ability to lead change and influence stakeholders
- Excellent people leadership and coaching capability
- Strong risk and control orientation with sound judgment
- Sound communication and interpersonal skills in English, Chinese and Mandarin
- Independent with strong sense of accountability
- Proficient in MS Office applications and Chinese typing
What We Do
A UK company, Sun Life Financial of Canada is focused on building excellent customer service by offering the highest levels of customer care. We have been serving customers in the UK for over 100 years
