Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC.
Position Description
Senior Manager, Operations
Remote, United States
Reports To: Chief Executive Officer Travel: Minimal
About CFS SolutionsCFS Solutions (A Banyan Software Portfolio) is a fintech company headquartered in Tallahassee, FL, providing ATM/ITM deposit automation, check imaging, and payment processing software to community banks and credit unions through a network of resellers. Operating in a compliance-driven environment (SOC 1, SOC 2 Type 2, PCI), CFS is focused on modernization and scalable growth built on three decades of banking expertise.
About the RoleWe are seeking a Senior Manager, Operations to build and oversee scalable support, compliance, and people-operations systems reporting directly to the CEO. This is a hands-on, strategic role that owns cross-functional workflows, administers core tools (HubSpot CRM, Vanta, Jira), and brings structure to a 13–14-person team. The ideal candidate translates strategic goals into execution, manages the support and admin teams day-to-day, and acts as a thought partner to the CEO on operational priorities and risk.
The RoleStrategic Operations- Partner with the CEO on operational planning, translating strategic goals into measurable roadmaps and identifying risks before they become urgent.
- Build and maintain an operational scorecard; make build-vs-buy and tooling investment recommendations grounded in cost, risk, and impact.
- Manage day-to-day operations of support and admin teams, ensuring projects are complete on schedule and blockers are resolved quickly.
- Design structured support processes, triage inbound tasks, assign ownership, and serve as internal project manager for high-priority requests.
- Lead SOC 1, SOC 2 Type 2, and PCI compliance processes; administer Vanta for evidence collection, policy attestation, and audit preparation.
- Partner with Compliance Lead on control evidence and audit response; stay current on banking regulations affecting operational readiness.
- Administer and improve HubSpot CRM including workflow automation, custom objects, pipeline hygiene, and reporting; maintain HubSpot-NetSuite integration.
- Document SOPs across functions and partner with the Business Systems Engineer to scope and deliver automation solutions.
- Own onboarding and offboarding execution; coordinate with Parent Company HR on background checks, policy attestations, and employment matters.
- Coordinate product operations across Engineering, Support, and Customer Success including release readiness and Jira administration.
- 5+ years in operations, project management, or business systems in a B2B, SaaS, or tech-enabled services company.
- 3-5 years of direct people management experience in operations.
- Hands-on HubSpot CRM administration required: workflow automation, custom objects, and reporting.
- Compliance expertise required: SOC 1, SOC 2 Type 2, and PCI; Vanta or similar platform experience is a strong plus.
- Demonstrated ability to design operational systems from scratch in a scaling business.
- Familiarity with Jira or equivalent; Scrum or Agile experience preferred.
- Excellent written and verbal communication skills with the ability to influence up and across the organization.
- Exposure to banking, credit union, or regulated financial environments is a plus.
Base Salary: $100,000 USD Bonus: Up to 10% discretionary Location: Remote, United States
Banyan affirms that inequality is detrimental to our Teams, associates, our Operating Companies, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Beware of Recruitment Scams
We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment.
Protect yourself by following these steps:
- Verify that all communications from our recruiting team come from an @banyansoftware.com email address.
- Remember, employers will never request payment or banking information during the hiring process.
- If you receive a suspicious message, do not respond — instead, forward it to [email protected] and/or report it to the platform where you received it.
Your safety and security are important to us. Thank you for staying vigilant.
Skills Required
- 5+ years in operations, project management, or business systems in a B2B, SaaS, or tech-enabled services company
- 3-5 years of direct people management experience in operations
- Hands-on HubSpot CRM administration
- Compliance expertise required: SOC 1, SOC 2 Type 2, and PCI; Vanta experience is a strong plus
- Demonstrated ability to design operational systems from scratch
- Familiarity with Jira or equivalent; Scrum or Agile experience preferred
- Excellent written and verbal communication skills
- Exposure to banking, credit union, or regulated financial environments
Banyan Software Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Banyan Software and has not been reviewed or approved by Banyan Software.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision, with indications of an established U.S. carrier relationship. This points to mainstream plan depth and reliable access to core care.
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Parental & Family Support — Paid parental leave is explicitly provided for new parents. This offers dedicated time and support during family transitions.
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Wellbeing & Lifestyle Benefits — Programs include a Learning & Development fund, two annual volunteer days, and an employee relief program for unexpected hardships. These elements extend support beyond base pay into growth, community, and resilience.
Banyan Software Insights
What We Do
Banyan Software provides the best permanent home for successful enterprise software businesses, their employees, and customers to preserve the legacy of founders, while helping grow the business into the future. We are on a mission to acquire, build and grow great software businesses that have dominant positions in niche markets all over the world. Today Banyan has over 750 employees throughout the US, Canada, UK, Europe, Australia and New Zealand. Founded in 2016 with permanent capital to preserve the legacy of founders, Banyan focuses on a buy, hold and grow for life strategy. For more information on Banyan Software, Inc. visit: http://www.banyansoftware.com What We Look For: - Great enterprise software businesses that have dominant positions in niche markets - We work with owners who are thinking about an exit today or further down the road - We are flexible and can be creative when we find a business that is a good fit - The businesses in the Banyan family all share a similar profile: - Annual revenues in excess of $2M-$30M - A high percentage of recurring revenue - Positive operating margins and cash flow - High customer retention and satisfaction - Happy and committed employees
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