Senior Manager – Master Data Management Operations (SAP)

Job Title: Senior Manager – Master Data Management Operations (SAP)

Career Level: E

Introduction to role:

Are you ready to lead a global master data operation that powers how we run and accelerates impact for patients and the business? Do you see yourself orchestrating standardized processes across regions while scaling AI-driven automation in SAP to improve quality, speed and cost?

In this role you will lead master data operations for selected processes and data objects, ensuring consistent, high-quality service delivery across markets. You will be central to how our enterprise operates: enabling reliable, trusted data for faster decision-making, smoother integrations and compliant execution. You will work closely with senior leaders to anticipate future needs and shape the roadmap for how data services evolve.

Join us at a pivotal moment in our digital journey. You will drive standardisation and transformation at scale, uplift leadership capability across your teams and build a service culture that frees colleagues to focus on breakthroughs that matter.

Accountabilities:

• Enterprise Data Operations Leadership: Lead a global/ regional organization of service delivery and Data Office roles to deliver to the highest standard, aligned to global processes and controls.

• High-Performance Culture and People Leadership: Build leadership strength within the team, raise engagement, and provide focused coaching; manage performance and enable growth and career progression for diverse talent.

• Stakeholder Partnership and One Team: Forge strong relationships across GBS, Marketing Companies, IT and other functions; role-model a One Team mentality to align priorities and unlock enterprise value.

• Service Excellence and Measurement: Design and refine meaningful KPIs for transparency, excellent service delivery and chargeback where required; ensure service levels meet or exceed agreed performance standards; embed a customer service culture.

• Process Standardisation and Best Practice: Drive standardisation of global processes with Global Process Owners, Delivery Directors and key stakeholders; ensure processes align with best practices and are documented, current and auditable.

• Continuous Improvement and Productivity: Lead transformations and process re-engineering that improve quality, speed and cost; run a pipeline of continuous improvement and productivity initiatives to scale impact.

• Strategy and Operating Model: Contribute to Data Office strategy and drive the 2030 mission and vision; influence stakeholders to shape an efficient operating model and organizational design; lead organizational changes that support strategic priorities.

• Data, Technology and Automation: Champion AI and automation initiatives across service lines to improve data quality and throughput; ensure SAP-enabled master data operations are robust, future-ready and integrated across S/4HANA and related platforms.

• Program Orchestration and Change: Orchestrate programs of work and land them into live services; lead change management to secure adoption and sustained benefits across countries and business boundaries.

• Governance and Risk Management: Ensure policies, processes and operating procedures are clearly defined, up-to-date and followed; uphold controls and compliance while enabling pace and innovation.

Essential Skills/Experience:

• Experience in function’s strategy development and implementation 
• Experience in leading organizational changes focused on process, organization and cost efficiency 
• Proven track of continuous improvement and productivity initiatives 
• Experience of implementing significant business change across different national and business boundaries 
• Degree or equivalent professional qualification 
• Extensive data management process experience (development, management and application of) 
• Strong written and verbal communication skills in Business English 
• Ability to use a range of influencing techniques 
• Significant experience of SAP technology including MDM and S/4 Hana solutions 
• Proven ability to manage multiple projects/tasks effectively 
• Proven experience of change management 
• At least 10 or more years of people management experience in multinational environment 
• Demonstrated success working in a team environment 
• Strong numerical and analytical skills

Desirable Skills/Experience:

• Experience with SAP MDG both implementation and daily process delivery 
• Experience in delivering services in BPO model

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Why AstraZeneca:

Here your leadership in master data will directly power a fast-evolving global enterprise—connecting diverse experts, modern SAP landscapes and intelligent automation to make better decisions, faster, for patients. You will collaborate across unexpected teams, shape how disruptive technologies land in real operations and see your ideas translate into measurable outcomes. We balance bold ambition with support and kindness, offering a deep network for learning, space to experiment and the chance to build solutions that scale across the company and beyond.

Call to Action:

Step forward to lead and modernize master data at scale—shape how our enterprise runs and create impact that matters for patients and partners.

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.