Senior Manager, HR Operations

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to team

Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Traveler and Partner Service Platform, Legal Team, Strategy and Corporate Development Team, and People & Places Org. 

The Global People Operations Manager is a senior people leader accountable for delivering high‑quality, reliable Global People Operations services while consistently centering the employee experience. As a core member of the Global People Operations leadership team, this role sets direction for how work is delivered, how talent is developed and retained, and how the function scales in a complex, global environment.

This leader operates with autonomy, sound judgment, and an ownership mindset—balancing day‑to‑day execution with long‑term capability building. Success in this role requires building and leading strong teams, hiring and developing high‑quality talent, and creating an environment where leaders and teams own outcomes end‑to‑end.

In addition to service delivery ownership, this role serves as a site lead for Global People Operations, fostering engagement, connection, and collaboration across local and global teams.

In this role, you will:

Global Service Delivery & Execution Excellence

• Own end‑to‑end delivery of Global People Operations services across the employee lifecycle, with a strong focus on quality, timeliness, and employee impact.

• Lead with confidence during ambiguity, making informed decisions without unnecessary escalation.

• Ensure strong operational rigor through clear SLAs, escalation paths, and quality controls.

• Balance planned work, emerging demand, and escalations with an enterprise mindset—optimizing for the business and employee experience, not local silos.

• Step in decisively when execution falters to restore momentum, clarity, and accountability.

People Leadership, Talent Development & Retention

• Build, lead, and retain high‑performing Global People Operations teams through clear expectations, strong coaching, and consistent accountability.

• Hire and develop high‑quality talent, strengthening leadership bench and succession readiness.

• Coach leaders and team members to think holistically, lead autonomously, and take full ownership of outcomes.

• Set and model a culture of trust, candor, and psychological safety, where teams debate constructively and commit to shared decisions.

• Serve as a visible and engaged site lead, reinforcing connection, collaboration, and shared purpose across locations.

Coaching, Performance & Leadership Maturity

• Use operational data, trends, and feedback to drive meaningful coaching and performance discussions.

• Provide direct, timely, and actionable feedback to sustain high standards and support growth.

• Develop leaders who can manage complexity, lead change, and deliver consistent results at scale.

• Reinforce disciplined global operating behaviors, including risk awareness, proactive escalation, and ownership of outcomes.

Operational Improvement & Scaling Capability

• Lead continuous improvement initiatives that reduce friction, solve real employee pain points, and improve service effectiveness.

• Identify opportunities to simplify, standardize, automate, or redesign processes to enable long‑term scale.

• Use service insights and data to prioritize improvements aligned to employee and business needs.

• Drive adoption of new tools, workflows, and operating models by embedding changes into daily behavior.

Systems, Data Integrity & Risk Management

• Ensure strong data governance, operational reliability, and integrity across HR systems.

• Lead teams through system changes and enhancements with clarity and confidence.

• Maintain rigorous compliance, audit, and documentation standards while translating requirements into practical execution.

• Anticipate and mitigate operational and compliance risk to protect employee trust.

Cross‑Functional Partnership & Enterprise Leadership

• Partner closely with HRBPs, Talent Acquisition, Total Rewards, Payroll, Benefits, and Policy & Process teams.

• Own global escalations end‑to‑end, resolving issues through collaboration and accountability.

• Support transformational initiatives and organizational change through strong operational leadership and execution.

• Balance inclusive collaboration with clear decision‑making and follow‑through.

Experience and Qualifications:

• 8+ years of experience in Global People Operations, HR Operations, Shared Services, or related operational leadership roles.

• 5+ years of people management experience, including hiring, developing, and retaining talent.

• Deep knowledge of HR operations across the employee lifecycle.

• Demonstrated experience improving processes, strengthening controls, and scaling operations.

• Strong analytical skills, using data and metrics to drive service performance and decisions.

• Proven ability to lead autonomously and operate effectively in a complex, matrixed environment.

• Experience with Workday and ServiceNow HR Service Delivery.

• Bachelor’s degree or equivalent practical experience.

Preferred Qualifications

• Experience supporting global employee populations.

• Experience in fast‑growing or highly matrixed organizations.

• HR systems implementation or optimization experience.

• Familiarity with shared services or case management models.

• Experience building dashboards, metrics, and service reviews.

• Vendor or external partner management experience.

 

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.