Senior Manager, Fintech Strategy

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Fintech at Toast is centered around payments, lending, employees, and managing the restaurant’s back office. Our Strategy team is the strategic execution arm for the Fintech line of business. This includes defining strategic direction, ensuring seamless operations, and supporting critical initiatives.

As Senior Manager, Fintech Strategy, you’ll have the opportunity to shape the strategic direction for Toast’s Fintech offerings, working closely with Go-To-Market, Product, Customer Success, and R&D teams. You will drive critical business initiatives, develop new monetization strategies, and execute operational processes to ensure the continued growth of our Fintech business. You will also play a key role in ensuring alignment across cross-functional teams, spearheading impactful outcomes through strong collaboration and data-driven decision-making.

About you: You love solving complex business problems. You are motivated to bring new strategies and solutions to the forefront.  You are calm under pressure. You are excited to innovate the fintech industry and help restaurants grow their revenues. You love to run on your own but don’t hesitate to ask for help when you’ve hit a wall. You are a pleasure to work with and you love working with others. You balance the qual with the quant.  You are able to put structure to complex, unstructured business and operations problems. You have worked in FinTech. Your experience includes analyzing data, studying markets and competitors, setting prices for customers, and being part of teams that interact with clients.

About this roll* (Responsibilities)

• Collaborate with cross-functional teams to define and execute strategic initiatives for Toast’s Fintech business. These areas include payments, lending, payroll, and back-office solutions.
• Analyze market trends, customer feedback, and competitive intelligence to optimize pricing, packaging, and customer experience.
• Build business cases for new monetization strategies and lead cross-functional efforts to bring them to life.
• Support product launches, operational changes, and pricing adjustments, partnering with Sales and Customer Success teams.
• Continuously monitor the Fintech landscape to identify emerging trends, uncovering opportunities to enhance Toast’s offerings and maintain competitive advantage.

Do you have the right ingredients*? (Requirements)

• Bachelor’s degree and 7+ years of equivalent work experience, preferably in strategy consulting, corporate strategy, operations for high-growth technology, or venture capital
• Demonstrated experience with strategic/operational projects that have many facets and shifting parts
• Leadership and general management skills, especially in gaining alignment with different stakeholders
• Proficient time management, organizational, and relationship skills
• Superior verbal, written, and presentation communication skills
• Proven ability to develop relationships and problem solve with cross-functional partners
• Strategic thinker and tactical executor able to shift from big picture to detailed operations
• Impressive analytical skills with the ability to uncover insights to solve complex problems; SQL is a plus
• Team player with an exemplary track record of success in dynamic environments with changing priorities
• Understanding of the FinTech industry
• Motivated and action-oriented

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
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