Senior Manager, Financial Operations

Posted 2 Days Ago
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New York City, NY, USA
Hybrid
140K-195K Annually
Senior level
Agency • On-Demand • Professional Services • Sales • Software • Travel • Hospitality
Fora is the modern travel agency, redefining what it means to be a travel advisor in today’s world.
The Role
Own end-to-end booking ingestion and advisor payouts; design and automate workflows, build KPIs and reporting, lead and grow a HQ and offshore FinOps team, and partner cross-functionally with Product, Engineering, Data, and Advisor Experience to resolve payment issues and scale operations.
Summary Generated by Built In
About Fora

Fora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B+ travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform. Our business-in-a-box platform gives travel entrepreneurs everything they need to launch and scale, from cutting-edge tools and personalized training to a vibrant community and exclusive industry partnerships. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time. We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal.

Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City. In 2025, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and Built In 2025 Best Places to Work.

We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel.


About The Role

Fora is seeking a Senior Manager, Financial Operations to oversee the end-to-end processes that determine a core part of the advisor experience: ensuring advisors are paid accurately and on time. Reporting to the VP of Finance, this role will own booking ingestion and commission payouts while leading a team across HQ and offshore support.

This is an operator’s role. The Senior Manager, Financial Operations will drive process improvements and automation efforts while serving as a key connective point between Finance and cross-functional partners across Product, Engineering, Advisor Experience, and Operations. The scope of the role is highly dynamic and execution-oriented. Responsibilities may range from resolving payment issues alongside Engineering, to partnering with Product on advisor-facing earnings tools, to redesigning workflows that improve operational efficiency and scalability.

This role is ideal for someone who thrives in fast-moving environments, takes ownership from start to finish, and enjoys building better systems and processes while developing strong cross-functional relationships.

Key Responsibilities

This role oversees two core functions: bookings ingestion and advisor payouts, across all of the following areas:

  • Operational process management: Design, document, and continuously improve end-to-end workflows across booking ingestion and payouts, ensuring accuracy, efficiency, and scalability.
  • Automation & escalation: Identify automation opportunities, implement solutions that reduce manual work, and build clear escalation paths for exceptions and issues.
  • Strategic collaboration: Serve as the key liaison across Finance, Product, Engineering, Data, and Advisor Experience. Aligning FinOps with broader business objectives and driving cross-functional initiatives.
  • Team leadership: Build, mentor, and manage a high-performing team across HQ and offshore. Including hiring, performance reviews, and day-to-day development.
  • Performance monitoring: Own KPIs across bookings and payouts, track trends, and deliver regular reporting and actionable insights to senior leadership
Requirements
  • Experience: 5–8 years across a combination of consulting, investment banking, or high-growth startup environments. Experience in hands-on operational role is strongly preferred.
  • Operator mindset: Comfortable balancing strategic thinking with hands-on execution. This role combines team leadership with day-to-day ownership of operational work and process execution
  • Stakeholder management: Track record of working cross-functionally and translating operational needs into clear requirements.
  • Analytical rigor: Data-driven approach to decision-making; comfortable building dashboards, tracking KPIs, and surfacing insights.
  • Communication: Exceptional written and verbal skills across a wide range of audiences.
  • Judgment: Sound decision-making in fast-moving environments.
Strongly Preferred
  • Background in a marketplace, fintech, or payments business
  • Experience at a startup or high-growth company where processes were built from scratch
  • Familiarity with financial operations tooling and comfort partnering with engineering teams
  • Actively experimenting with AI tools in day-to-day work, with genuine interest in how AI can transform operational functions
  • MBA or other advanced degree
Compensation

Compensation for this role varies based on experience, with an indicative range of $140K–$195K + equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.

  • Unlimited vacation
  • Health Insurance (including an option completely covered by Fora HQ)
  • Dental & Vision Insurance
  • Wellhub Memberships
  • 401k plan with company match
  • Commuter Benefits
  • Supplemental Life Insurance
  • Stock Options

This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views. 

Our Values

We’re forging our own path

Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo. 

We’re stronger together

Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.

We believe in technology

We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.

We’re here to serve

We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.

We mean business

Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.



WORK AUTHORIZATION

Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.

Skills Required

  • 5-8 years experience in consulting, investment banking, or high-growth startup environments
  • Hands-on operational experience managing booking ingestion and payout processes
  • Operator mindset — balance strategic thinking with hands-on execution
  • Experience building, mentoring, and managing a high-performing team (including hiring and performance reviews)
  • Proven stakeholder management and cross-functional collaboration with Product, Engineering, Data, and Operations
  • Analytical rigor; comfortable building dashboards, tracking KPIs, and surfacing insights
  • Strong written and verbal communication skills
  • Sound judgment and decision-making in fast-moving environments
  • Familiarity with financial operations tooling and partnering with engineering teams
  • Background in marketplace, fintech, or payments businesses
  • Experience at a startup or high-growth company where processes were built from scratch
  • Active experimentation with AI tools and interest in operational AI use cases
  • MBA or other advanced degree
  • Authorization to work in the United States (employer cannot sponsor)
  • Role is based in the New York City office (on-site)

Fora Compensation & Benefits Highlights

  • Leave & Time Off Breadth Employee materials indicate unlimited PTO, paid holidays, flexible scheduling, hybrid work, and three weeks per year of work‑from‑anywhere. These time‑off policies convey a broad, flexible approach for HQ roles.
  • Healthcare Strength Employee materials highlight comprehensive medical, dental and vision coverage alongside core protections like life and disability insurance. This points to strong foundational health coverage for employees.
  • Retirement Support Employee materials specify access to a 401(k) program as part of the total rewards package. This provides baseline retirement support consistent with a competitive benefits offering.

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The Company
HQ: New York, NY
170 Employees
Year Founded: 2021

What We Do

Fora is the modern travel agency, redefining what it means to be a travel advisor in today’s world. We’re a next-generation platform that provides a comprehensive, business-in-a-box solution—combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships—all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle. At the heart of Fora is our mission: to power the next generation of travel entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that’s both profitable and aligned with their passions. Our platform combines innovative technology with the human touch, offering: Best-in-class training programs to help agents develop expert knowledge, no matter their starting point. A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences. Access to an engaged community of fellow advisors, fostering collaboration, support, and shared learning. Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors’ offerings. Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez, Jake Peters, and Evan Frank, Fora has experienced rapid growth, expanding to a team of 130+ full-time employees based in downtown New York City. Earlier this year, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. This funding represents a vote of confidence in the enduring power of entrepreneurship, and secures our ability to build a category-defining travel brand. We have a vision for the future that leverages the best of humans and the best of technology to create the first truly unified platform for all travel needs - from staycation to the safari.

Why Work With Us

Fora is redefining the travel industry by challenging norms and fostering a culture of growth, curiosity, and autonomy. We invest in cutting-edge technology to fuel innovation and empower our team to drive impactful change. Here, you’ll find meaningful work with ample opportunities for internal growth.

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Fora Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Fora’s workplace policy offers balance and flexibility: we’re in-office 4 days a week, enjoy 3 weeks remote annually, and have flexible Fridays—all in a bright, inviting space in Fidi/Tribeca that fosters collaboration and creativity.

Typical time on-site: 4 days a week
HQNew York, NY

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