Position Compensation Range:
$131,000.00 - $220,000.00Pay Rate Type:
SalaryCompensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities
•Applies technical knowledge and customer insights to create a modernization roadmap and architect solutions to meet business needs, ensuring technical viability of new projects and successful deployments, orchestrating key resources and infusing key infrastructure technologies.
•Manages the design, development, engineering, implementation and operations of servers, technology infrastructure, networks, websites and telecommunication services provided by external cloud/hosting providers, and in-house development teams.
•Oversees the development of product roadmaps and backlogs that are prioritized based on short-term and long-term value delivery.
•Drives product development towards a meaningful balance between user needs, business objectives, resource utilization, and technical feasibility.
•Manages the performance and availability with minimal downtime/disruption of cloud vendor and internally provided services.
•Coordinates with internal/external project team in leading cloud and end user service delivery implementation plans and ensures completion of projects on schedule and within budget.
•Creates a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Works with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
•Leads with influence and expertise. Actively contributes to division or department leadership team. Communicates and supports organization mission, vision, values, policies, and practices.
Specialized Knowledge & Skills Requirements
Demonstrated leadership skills with the ability to effectively support multiple business partners and technology stakeholder groups.
Strong understanding of enterprise architecture and SDLC, with the ability to establish and mature new technology platforms, teams, and operating models.
Strong operational focus and ability to understand key business processes and how technology can effectively enable.
Proven ability to prioritize workload, manage competing demands, and develop technical operational metrics to measure system performance and success.
Demonstrated desire and focus on minimizing overhead and complexity while empowering and enabling self-managing, agile delivery.
Strong budgeting and financial management skills.
Effective communication, presentation, and interpersonal skills, with the ability to collaborate across business and technology teams and meet people where they are.
Additional Specialized Knowledge & Skills
Insurance and/or Legal industry knowledge is preferred.
Licenses:
•Not Applicable.
Travel Requirements
•Up to 10%.
Physical Requirements
•Work that primarily involves sitting/standing.
Working Conditions
•Not Applicable.
- To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
- Offer to selected candidate will be made contingent on the results of applicable background checks
- Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
- Sponsorship will not be considered for this position unless specified in the posting
In this hybrid role, you will be expected to work a minimum of 10 days per month from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; Boston, MA 02110
#LI-Hybrid
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation.
#LI-YM1Skills Required
- Demonstrated leadership skills supporting multiple business partners and technology stakeholder groups
- Strong understanding of enterprise architecture and software development life cycle (SDLC)
- Ability to establish and mature technology platforms, teams, and operating models
- Strong operational focus and understanding of business processes and technology enablement
- Ability to prioritize workloads, manage competing demands, and develop technical operational metrics
- Ability to minimize overhead and complexity while enabling self-managing agile delivery
- Strong budgeting and financial management skills
- Effective communication, presentation, interpersonal, and cross-functional collaboration skills
- Insurance and/or legal industry knowledge
American Family Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Family Insurance and has not been reviewed or approved by American Family Insurance.
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Pay Growth & Progression — Compensation has seen multiple increases, including a higher internal minimum hourly wage effective 2025 for many customer‑facing and claims roles. These moves indicate continued investment to raise the pay floor and improve total rewards competitiveness.
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Retirement Support — The total package includes a 401(k) with company match alongside a company‑funded cash‑balance pension, strengthening long‑term financial security. This combination is positioned as a standout element within the overall benefits mix.
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Parental & Family Support — Paid parental leave was expanded in 2025 for birthing parents and for all parents, including adoptive and foster. Caregiver leave adds further family support within the leave portfolio.
American Family Insurance Insights
What We Do
For more than 85 years, American Family Insurance has built its reputation on sound principles. We strive to provide you industry-leading service, exceptional claims experience and products that build long-term relationships. This is accomplished by treating policyholders fairly in a helpful and caring way and making it easy and convenient to work with us. We know our customers like family. American Family Insurance thrives by conducting its business in accordance with the highest ethical standards and the law at all times. Integrity is part of our culture and always has been. The reputation we enjoy and trust-based relationships we have built with our customers are determined by the example set by management and the character and good judgment exercised at all levels of our organization. It’s a way of doing business that our customers have come to expect from us and a standard that we continue to live up to.
