Bosta's Data & Performance function partners with every part of the business to turn data into decisions. The Commercial & CX unit is that function's commercial engine: it works alongside the Commercial and Customer Experience organisations, owns the merchant lifecycle end to end, and shapes both how Bosta grows its merchant base and the experience behind that growth.
We are looking for a Senior Manager to lead the unit — someone who does not stop at the analysis, but carries a question through to a proposed intervention, a named business owner and a measured result.
You will inherit an established team and a governed data platform, with a structured handover from the Head of Data & Performance across your first months.
Job Responsibilities:
Commercial performance system. Target and KPI architecture for the Commercial organisation. Sales and account-management incentive design and its measurement. Merchant health, pricing and bonus schemes, key and strategic account performance, growth analytics. The commercial view of new business lines as they come online.
Customer value management and merchant lifecycle. Churn lifecycle, reactivation, high-value account recovery, wallet share. Startups, the self-serve funnel and loyalty. Turning churn-propensity model output into account-management action.
Customer experience performance. NPS and CSAT, compensation and liability, and the service-quality drivers that shape how merchants experience Bosta — framed and quantified in commercial terms. Instrumentation designed before features ship.
Commercial and Operations alignment. Growth commitments and delivery capacity are planned together. You own the analytical case that connects them: joint intervention on merchants whose order profile affects delivery performance, merchant forecasts delivered with the lead time Operations needs for capacity planning, and service tiers matched to fleet capacity.
Adoption. Analysis counts when it changes a decision. You own how the unit's work lands: a named business owner for everything the unit ships, usage measured after launch, and a single clear intake channel for commercial and CX requests.
Migration and self-service. The Commercial and CX workstream of the move onto Bosta's governed semantic layer and live dashboards — metric parity signed off, definitions canonical in the mart, and business partners equipped to answer their own routine questions so the unit's capacity goes to insight.
People. Four seats at start. Develop the team into owners of their functions, and build the unit's methods into documented, shared practice.
Job Qualifications
6 to 8 years in commercial analytics, commercial performance, CVM or revenue operations, including at least two years leading a small analytical team.
Demonstrated ownership of a commercial KPI end to end — you diagnosed it, proposed the intervention, got a business owner to run it, and can quantify what changed. Bring examples with numbers.
Merchant, customer or account lifecycle depth: churn, retention, reactivation, share of wallet. Marketplace, e-commerce, logistics, telco or fintech backgrounds all transfer.
Hands-on SQL. You query the warehouse yourself, read and challenge metric logic, and can tell when a number is wrong before a stakeholder does. Comfortable in BI tools; you do not need to be an engineer.
Experience designing or rebuilding sales or account-management targets and incentives, and living with the consequences.
Executive presence with commercial leadership: you can hold a room with a VP, disagree with evidence, and say no to a request while keeping the relationship.
Answer-first communication — conclusion, then the reasoning; assumptions named; quantified where it can be quantified.
Working fluency with AI-assisted analytics: LLM-generated SQL against documented business logic, and the judgement to validate it.
Last-mile logistics or delivery operations exposure, and comfort working with operational capacity as a commercial input.
Pricing analytics.
Experience migrating a reporting estate and bringing users with it.
Preferred
Skills Required
- 6 to 8 years of experience in commercial analytics, commercial performance, customer value management, or revenue operations
- At least 2 years leading a small analytical team
- Demonstrated end-to-end ownership of a commercial KPI, including diagnosis, intervention, business ownership, and quantified results
- Experience with merchant, customer, or account lifecycles, including churn, retention, reactivation, or share of wallet
- Hands-on SQL experience querying warehouses and validating metric logic
- Comfort using business intelligence tools
- Experience designing or rebuilding sales or account-management targets and incentives
- Executive presence with commercial leadership
- Answer-first, quantified communication skills
- Working fluency with AI-assisted analytics and validating LLM-generated SQL
- Last-mile logistics or delivery operations experience
- Pricing analytics experience
- Experience migrating a reporting estate and supporting user adoption
What We Do
Established in 2017, Bosta is a pioneering tech-driven logistics company providing next-day delivery and fast transfer services to e-commerce businesses across Egypt, Saudi Arabia, and the UAE. By leveraging cutting-edge technology and streamlining operations, we are committed to disrupting the logistics industry. Our all-in-one delivery solutions blend innovation with expert knowledge, enabling us to meet the evolving needs of businesses and empower them to grow in a fast-paced market.
